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Knowledge Management Capabilities and Hotel Performance in Malaysia: The Role of Learning Orientation in the Conceptual Analysis

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  • Nor Shahrul Nizam Muhamad Nor

    (Circular Economy of Logistics and Operations (CELO), Faculty of Business and Management, University Technology MARA Selangor, Malaysia.)

  • Amily Fikry

    (Faculty of Business and Management, University Technology MARA Selangor, Malaysia.)

  • Muhammad Ridzuan Abdul Aziz

    (Faculty of Business and Management, University Technology MARA Selangor, Malaysia.)

  • Nur Harlina Abd Hamid

    (Faculty of Business and Management, University Technology MARA Selangor, Malaysia.)

  • Hafizuddin Md Dali

    (Faculty of Business and Management, University Technology MARA Selangor, Malaysia.)

Abstract

This study is concerned with the literature review of the impact of Knowledge Management Capabilities (KMC) and Learning Orientation (LO) to Hotel Performance (HP) in Malaysia. Tourism industry becomes one of fastest growing industry and significantly affected by Covid-19. However, the industry starts to breathe back after the pandemic with different perspectives among tourists. The industry which includes hoteliers must aware and follow the latest market trend as part of their competitive advantages to sustain and compete with their competitors. Thus, hoteliers must be equipped by sufficient and relevant knowledge to the top managements as well as employees. However, some of hoteliers are still refuse to adapt knowledge management in their organizations. Furthermore, there are hoteliers are not able to utilise knowledge as part of their learning orientation to cope with the changes market trend, micro and macro challenges in order to sustain and remain competitiveness. Thus, this research tries to explore on how learning orientation could mediate between knowledge management capabilities and hotel performance based on the empirical researches. From this conceptual analysis, it can lead for further step in developing the framework and the result from the research analysis.

Suggested Citation

  • Nor Shahrul Nizam Muhamad Nor & Amily Fikry & Muhammad Ridzuan Abdul Aziz & Nur Harlina Abd Hamid & Hafizuddin Md Dali, 2025. "Knowledge Management Capabilities and Hotel Performance in Malaysia: The Role of Learning Orientation in the Conceptual Analysis," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(6), pages 2286-2295, June.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-6:p:2286-2295
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    References listed on IDEAS

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    1. Syed Jamal Abdul Nasir Syed Mohamad & Nor Shahrul Nizam Muhamad Nor & Amily Fikry & Muhammad Ridzuan Abdul Aziz, 2023. "The Effect of Organizational Innovation Mediates between Knowledge Management Capabilities and Hotel Performance: A Conceptual Analysis," Information Management and Business Review, AMH International, vol. 15(3), pages 510-524.
    2. Albassam, Bassam A., 2019. "Building an effective knowledge management system in Saudi Arabia using the principles of good governance," Resources Policy, Elsevier, vol. 64(C).
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