IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v7y2023i11p313-328.html
   My bibliography  Save this article

A Strategic Change Management Model of Enhancing Organizational Performance of Telecommunication Organizations in Zimbabwe

Author

Listed:
  • Anthony Tapiwa Mazikana

    (University of Zimbabwe, Department of Business Management and Economics)

  • Stanley Madende

    (BA ISAGO University, Department of Business Management)

  • King Muchenje

    (BA ISAGO University, Department of Business Management)

  • Tendai Mandere

    (BA ISAGO University, Department of Business Management)

Abstract

Change management is a concept that has been embraced by firms the world over given the fact that firms that practices change management tend to benefit from enhanced organizational performance (Nyoni et al., 2017). Research has shown that companies which adopt strategic change management tend to benefit in terms of increased profits and enhanced organizational performance (Chavan & Bhattacharya, 2022). According to Buschow & Suhr (2022) change management refers to the practise of taking a methodical, organised approach to the transition or transformation of an organization’s objectives, procedures, or technologies. Implementing strategies for bringing about change, maintaining control over change, and assisting individuals in becoming accustomed to change are the primary objectives of change management (Husnah & Aslami, 2022). Feranita et al. (2020) defined change management is the process of describing and implementing change within a company’s processes, both internal and external. Munawar (2021) noted that change management involves preparing and supporting personnel, developing the essential processes for change, and monitoring activities both before and after the change to ensure that it is successfully implemented. In United Kingdom Dorman (2021) conducted a study on strategic change management on organizational performance. The study was aimed at proposing the effect of diversification, innovation and strategic alliances on enhancing organizational performance. Dorman (2021) established that diversification, innovation and strategic alliances have a positive effect on enhancing organizational performance. It was noted that telecommunication organizations in United Kingdom such as Verizon have adopted strategic change management as a way of increasing sales. At African level, strategic change management is treated as something which results in enhanced organizational performance (Ationo & Kyongo, 2017). Ationo & Kyongo (2017) conducted a study in Kenya on effect of strategic change on organizational performance using parastatals of Kenya as a case. The study was aimed at establishing a relationship between strategic change and organizational performance. It was established that strategic change have a positive effect on organizational performance. In Zimbabwe strategic change management is viewed as something which enhance organizational performance. Very few researchers have proven that strategic change management enhance organizational performance in Zimbabwean telecommunication organizations. For instance a study by Mazikana (2023) on effectiveness of change management on organizational performance established that change management did not have any significant influence on organizational performance. In Zimbabwe, the telecommunications sector has also seen significant changes over the past five years. Despite embarking on strategic change management telecommunication organizations in Zimbabwe has been suffering from decline in sales revenue, high costs, delays and low profits. This led to the firm to relook at its strategic change management strategy in order to increase organizational performance. According to Scandura & Meuser (2022) if an organization adopt strategic change management it will benefit from increased sales. However this study seeks to determine the impact of strategic change management on organizational performance given that telecommunication organizations in Zimbabwe has been suffering from low profits

Suggested Citation

  • Anthony Tapiwa Mazikana & Stanley Madende & King Muchenje & Tendai Mandere, 2023. "A Strategic Change Management Model of Enhancing Organizational Performance of Telecommunication Organizations in Zimbabwe," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(11), pages 313-328, December.
    • Handle: RePEc:bcp:journl:v:7:y:2023:i:11:p:313-328
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-7-issue-11/313-328.pdf
    Download Restriction: no
    File URL: https://www.rsisinternational.org/journals/ijriss/articles/a-strategic-change-management-model-of-enhancing-organizational-performance-of-telecommunication-organizations-in-zimbabwe/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Udeme Archibong & Umar Abbas Ibrahim, 2021. "Assessing the impact of change management on employee performance: Evidence from Nile University of Nigeria," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 525-534, June.
    2. Nicholas N. Igwe & Raph Chiemeka A. Nwokedi & Sergius N. Udeh, 2014. "An Empirical Investigation into the Impact of Change Management on Selected Manufacturing Firms in South East Nigeria," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 5(1), pages 53-75, January.
    3. Ilayda Nemlioglu & Sushanta K. Mallick, 2017. "Do Managerial Practices Matter in Innovation and Firm Performance Relations? New Evidence from the UK," European Financial Management, European Financial Management Association, vol. 23(5), pages 1016-1061, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wei, Hao & Yuan, Ran & Zhao, Laixun, 2020. "International talent inflow and R&D investment: Firm-level evidence from China," Economic Modelling, Elsevier, vol. 89(C), pages 32-42.
    2. Carboni, Oliviero A. & Medda, Giuseppe, 2021. "External R&D and product innovation: Is over-outsourcing an issue?," Economic Modelling, Elsevier, vol. 103(C).
    3. Cao, Xiaping & Leng, Tiecheng & Goh, Jeremy & Malatesta, Paul, 2020. "The innovation effect of dual-class shares: New evidence from US firms," Economic Modelling, Elsevier, vol. 91(C), pages 347-357.
    4. Madan Dhanora & Ruchi Sharma & Walter G. Park, 2021. "Technological Innovations and Market Power: A Study of Indian Pharmaceutical Industry," Millennial Asia, , vol. 12(1), pages 5-34, April.
    5. Lankisch, Clemens & Prettner, Klaus & Prskawetz, Alexia, 2019. "How can robots affect wage inequality?," Economic Modelling, Elsevier, vol. 81(C), pages 161-169.
    6. Yongan Zhang & Umair Khan & Seoyeon Lee & Madiha Salik, 2019. "The Influence of Management Innovation and Technological Innovation on Organization Performance. A Mediating Role of Sustainability," Sustainability, MDPI, vol. 11(2), pages 1-21, January.
    7. Dhanora, Madan & Sharma, Ruchi & Khachoo, Qayoom, 2018. "Non-linear impact of product and process innovations on market power: A theoretical and empirical investigation," Economic Modelling, Elsevier, vol. 70(C), pages 67-77.
    8. Wong, Jin Boon & Zhang, Qin, 2023. "Managerial performance and oil price shocks," Energy Economics, Elsevier, vol. 124(C).
    9. Yang, Ann Shawing & Okada, Hiromu, 2019. "Corporate innovations as institutional anomie: Patent activities and financial performance of the international aerospace industry," Finance Research Letters, Elsevier, vol. 28(C), pages 328-336.
    10. Trinugroho, Irwan & Law, Siong Hook & Lee, Weng Chang & Wiwoho, Jamal & Sergi, Bruno S., 2021. "Effect of financial development on innovation: Roles of market institutions," Economic Modelling, Elsevier, vol. 103(C).
    11. Gil, Pedro Mazeda & Gabriel, Susana & Afonso, Oscar, 2020. "Is the skills mismatch important under skill-biased technological change and imperfect substitutability between immigrants and natives?," Economic Modelling, Elsevier, vol. 84(C), pages 38-54.
    12. Zeeshan Ullah & Ahmad Arslan & Vesa Puhakka, 2021. "Corporate social responsibility strategy, sustainable product attributes, and export performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1840-1853, November.
    13. Hu, Yong & Fisher-Vanden, Karen & Su, Baozhong, 2020. "Technological spillover through industrial and regional linkages: Firm-level evidence from China," Economic Modelling, Elsevier, vol. 89(C), pages 523-545.
    14. Schubert, Torben & Jäger, Angela & Türkeli, Serdar & Visentin, Fabiana, 2020. "Addressing the productivity paradox with big data: A literature review and adaptation of the CDM econometric model," MERIT Working Papers 2020-050, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    15. Gao, Lei & Han, Jianlei & Pan, Zheyao & Zhang, Huixuan, 2023. "Individualistic CEO and corporate innovation: Evidence from U.S. frontier culture," Research Policy, Elsevier, vol. 52(9).
    16. Juan Felipe Reyes-Rodríguez & Jairo González-Bueno & Gladys Rueda-Barrios, 2020. "Influence of organisational and information systems and technologies resources and capabilities on the adoption of proactive environmental practices and environmental performance," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(2), pages 875-895, December.
    17. Hana Urbancová & Pavla Vrabcová, 2021. "Implementing selected strategic documents focused on increasing efficiency and competitiveness of agricultural enterprises in the Czech Republic," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 67(4), pages 144-151.
    18. Bu, Maoliang & Qiao, Zhenzi & Liu, Beibei, 2020. "Voluntary environmental regulation and firm innovation in China," Economic Modelling, Elsevier, vol. 89(C), pages 10-18.
    19. Shi, Xing & Wu, Yanrui & Fu, Dahai, 2020. "Does University-Industry collaboration improve innovation efficiency? Evidence from Chinese Firms⋄," Economic Modelling, Elsevier, vol. 86(C), pages 39-53.
    20. Xiaoxu Zhang & Yu Song & Hongyu Liu, 2023. "Too Much of a Good Thing? The Impact of Serial M&A on Innovation Performance," Sustainability, MDPI, vol. 15(12), pages 1-23, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:7:y:2023:i:11:p:313-328. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://www.rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.