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As Faturas de Água são claras para os Utilizadores Residenciais?

Author

Listed:
  • Rita Martins

    (Professora Auxiliar, Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia, Universidade de Coimbra, Portugal)

  • Patrícia Moura e Sá

    (Professora Auxiliar, Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia, Universidade de Coimbra, Portugal)

Abstract

O objetivo deste artigo é avaliar a clareza das faturas de serviços de águas com base em respostas de utilizadores residenciais recolhidas através de um inquérito por questionário administrado a uma amostra de 386 famílias na Região Autónoma da Madeira. A motivação do estudo reside na opacidade das faturas de água, aparente nos tarifários praticados, poder estar a inviabilizar a desejável sinalização, via preços, de comportamentos racionais de consumo. Os resultados indicam que a maioria dos utilizadores tem uma perceção incompleta dos itens contidos na fatura, sendo mais escassos ainda os que têm noção das quantidades consumidas e dos encargos suportados. Consumidores mais conhecedores nestas matérias revelam-se também mais conscientes da importância da adoção de comporta- mentos mais amigos do ambiente. O estudo aponta para a necessidade de intervenção dos reguladores no sentido da simplificação das faturas de água.

Suggested Citation

  • Rita Martins & Patrícia Moura e Sá, 2012. "As Faturas de Água são claras para os Utilizadores Residenciais?," RPER, Associação Portuguesa para o Desenvolvimento Regional, issue 31, pages 5-13, October.
    • Handle: RePEc:apd:rper00:y:2012:i:31:id:359
    DOI: 10.59072/rper.vi31.359
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    References listed on IDEAS

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