IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/vs10y2017i18p215.html
   My bibliography  Save this article

Quality Management in Project Management Consulting. A Case Study in an International Consulting Company

Author

Listed:
  • Eduard-Gabriel Ceptureanu

    (The Bucharest University of Economic Studies, Romania)

  • Sebastian-Ion Ceptureanu

    (The Bucharest University of Economic Studies, Romania)

  • Cristian-Eugen Luchian

    (The Bucharest University of Economic Studies, Romania)

  • Iuliana Luchian

    (The Bucharest University of Economic Studies, Romania)

Abstract

The present paper addresses quality management from the specific perspective of project management consulting service providers, in the framework of large infrastructure projects. Because of their supposed superiority in knowledge and experience, project management consultants have an ultimate responsibility for the proper implementing of the project. Therefore, quality management in consulting organizations should focus on critical success factors. As there is no consensus yet regarding the most important aspects of the consulting activity on which depend the achievement of the project aims, there is scope for further investigating this subject. Here, the case of a project management consulting organization involved in large infrastructure projects in Romania, Bulgaria, Moldova, Ukraine and Serbia is analyzed. Data collected through a questionnaire-based survey among international consultants and support personnel suggest that factors related to leadership style and communication skills are more closely tied to the success of the project than more technical aspects. The results constitute an empirical evidence of main success factors for specialized consulting services in project management and can be useful in improving business and project performance and achieving business excellence.

Suggested Citation

  • Eduard-Gabriel Ceptureanu & Sebastian-Ion Ceptureanu & Cristian-Eugen Luchian & Iuliana Luchian, 2017. "Quality Management in Project Management Consulting. A Case Study in an International Consulting Company," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 215-215, February.
    • Handle: RePEc:aes:amfeco:v:s10:y:2017:i:18:p:215
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_2604.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Randall L. Schultz & Dennis P. Slevin & Jeffrey K. Pinto, 1987. "Strategy and Tactics in a Process Model of Project Implementation," Interfaces, INFORMS, vol. 17(3), pages 34-46, June.
    2. Eduard Gabriel CEPTUREANU, 2015. "Reactions to Change in Romanian SMEs," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(1), pages 77-87, March.
    3. Eduard Gabriel CEPTUREANU, 2015. "Research Regarding Change Management Tools On Eu Smes," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 28-32, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Madalin DARIE & Alexandru CAPATINA & George Cristian SCHIN & Angela-Eliza MICU & Adrian MICU, 2023. "The Value of Consulting Services for Achieving High Levels of Performance within European Funded Projects," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 3, pages 62-67.
    2. Doina I. POPESCU & Sebastian - Ion CEPTUREANU & Eduard - Gabriel CEPTUREANU, 2017. "PECULIARITIES OF STRATEGY IN SMEs," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(1), pages 617-632, November.
    3. Marcel Ausloos & Francesca Bartolacci & Nicola G. Castellano & Roy Cerqueti, 2018. "Exploring how innovation strategies at time of crisis influence performance: a cluster analysis perspective," Papers 1808.05893, arXiv.org.
    4. Sławomir Wawak & Žanesa Ljevo & Mladen Vukomanović, 2020. "Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review," Sustainability, MDPI, vol. 12(24), pages 1-25, December.
    5. Marcel Ausloos & Francesca Bartolacci & Nicola G. Castellano & Roy Cerqueti, 2020. "Simple approaches on how to discover promising strategies for efficient enterprise performance, at time of crisis in the case of SMEs : Voronoi clustering and outlier effects perspective," Papers 2012.14297, arXiv.org.
    6. Eduard Gabriel Ceptureanu & Sebastian Ion Ceptureanu & Doina I. Popescu & Liviu Bogdan Vlad, 2017. "Two Stage Analysis of Successful Change Implementation of Knowledge Management Strategies in Energy Companies from Romania," Energies, MDPI, vol. 10(12), pages 1-17, November.
    7. Sebastian Ion Ceptureanu & Eduard Gabriel Ceptureanu & Vlad Liviu Bogdan & Violeta Radulescu, 2018. "Sustainability Perceptions in Romanian Non-Profit Organizations: An Exploratory Study Using Success Factor Analysis," Sustainability, MDPI, vol. 10(2), pages 1-23, January.
    8. Won-ho Son & Woo-yeul Baek & Kevin K. Byon, 2022. "Effects of Sports Center Employees’ Self-Leadership on Organizational Commitment: Mediating Effects of Leader-Member Exchange," Sustainability, MDPI, vol. 14(18), pages 1-12, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sebastian Ion CEPTUREANU, 2015. "Types Of Young Entrepreneurs," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 9(1), pages 345-350, November.
    2. Eduard-Gabriel CEPTUREANU, 2016. "Implications of Managerial Reengineering on Change Management," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(2), pages 164-172, May.
    3. Sebastian-Ion CEPTUREANU, 2016. "Knowledge Management Tools in Romanian Companies," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(2), pages 123-129, May.
    4. Sebastian Ion CEPTUREANU & Eduard-Gabriel CEPTUREANU, 2016. "Women Entrepreneurship in Romania: the Case of North East Development Region," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 1(1), pages 20-32, June.
    5. Rivera González Gibrán & Cox Andrew M. & Flores Zambada Ricardo, 2012. "A human resources project implementation An actor-network theory perspective," Contaduría y Administración, Accounting and Management, vol. 57(3), pages 9-39, julio-sep.
    6. Wei Wang & Shoujian Zhang & Yikun Su & Xinyang Deng, 2019. "An Empirical Analysis of the Factors Affecting the Adoption and Diffusion of GBTS in the Construction Market," Sustainability, MDPI, vol. 11(6), pages 1-24, March.
    7. Sebastian-Ion Ceptureanu, 2016. "Critical Success Factors For Infrastructure European Funded Projects," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 888-898, July.
    8. Sebastian Ion CEPTUREANU, 2015. "Knowledge Management in Romanian Young SMEs (Part 1)," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(1), pages 5-22, March.
    9. Seok-Keun Yoo & Bo-Young Kim, 2018. "A Decision-Making Model for Adopting a Cloud Computing System," Sustainability, MDPI, vol. 10(8), pages 1-15, August.
    10. Majd Mohammad Omoush, 2021. "Assessing and Prioritizing the Critical Success Factors and Delays of Project Management Implementation: Empirical Evidence at Construction Projects in Jordan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(10), pages 117-117, July.
    11. Eduard Gabriel CEPTUREANU, 2016. "Research On Change Management Into Small Family Businesses," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(1), pages 302-306, November.
    12. Vladimir PLOTNIKOV & Yulia VERTAKOVA & Evgeniy LEONTYEV, 2016. "Evaluation Of The Effectiveness Of Thetelecommunication Company'S Cluster Management," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 50(4), pages 109-118.
    13. Kotiadis, K. & Tako, A.A., 2018. "Facilitated post-model coding in discrete event simulation (DES): A case study in healthcare," European Journal of Operational Research, Elsevier, vol. 266(3), pages 1120-1133.
    14. Sebastian Ion CEPTUREANU & Eduard Gabriel CEPTUREANU & Alina TUDORACHE, 2015. "Considerations of Managerial Change in Knowledge Based Organization," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(4), pages 461-470, October.
    15. Alexandra IoanaFLOREA (IONESCU) & Răzvan-Andrei CORBOŞ & Ruxandra Irina POPESCU & Andreea ZAMFIR, 2016. "From The Factory Floor To The Shop Floor – Improved Supply Chain For Sustainable Competitive Advantage With Item-Level Rfid In Retail," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 50(4), pages 119-134.

    More about this item

    Keywords

    quality management; consulting services; critical success factors; business performance;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:s10:y:2017:i:18:p:215. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.