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Perception of job satisfaction: insights from South African public sector administrative employees

Author

Listed:
  • Mahlako Mashu Mothema

    (Tshwane University of Technology)

  • Ntsieni Fitzgerald Ramasimu

    (Tshwane University of Technology)

  • Godfrey Maake

    (Tshwane University of Technology)

Abstract

Administrative employees are essential in delivering services to both internal and external stakeholders. Their function is to facilitate the seamless execution of daily operations within the organisation. Meeting the needs of these employees fortifies professional relationships and improves employee retention. This study investigates the perception of job satisfaction among administrative employees in the South African public sector. The study employed a quantitative research approach with a cross-sectional design, examining 180 administrative employees selected from a total population of 1,150 employees. Descriptive statistics were utilised to fulfil the primary objectives of the research. The study identified three out of ten ranked factors that hinder job satisfaction: supervision, relationships with co-workers, and fringe benefits. The determinants of job satisfaction were prioritised in the following order: (1) Pay, (1) Recognition, (2) Nature of work, (3) Appreciation, (4) Supervision, (5) Promotion, (6) Relationship with co-workers, (8) Communication, (9) Fringe benefits, (10) Growth. The study demonstrated a positive correlation between years of service and job satisfaction, indicating that employees with longer tenure exhibit greater job satisfaction. This research contributes to the existing literature by identifying the factors that influence employee work satisfaction. The findings highlight particular opportunities for advancement in South African public sector management, especially concerning barriers to job satisfaction and factors influencing employee satisfaction. Based on the findings, South African public sector policymakers ought to formulate strategies aimed at enhancing supervision, communication, and career advancement opportunities. This study suggests the development of a job satisfaction framework specifically designed for South African public administration by management. Key Words:Public Sector, Job Satisfaction, Administrative Employees, South Africa

Suggested Citation

  • Mahlako Mashu Mothema & Ntsieni Fitzgerald Ramasimu & Godfrey Maake, 2025. "Perception of job satisfaction: insights from South African public sector administrative employees," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 7(2), pages 112-127, April.
    • Handle: RePEc:adi:ijbess:v:7:y:2025:i:2:p:112-127
    DOI: 10.36096/ijbes.v7i2.785
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    References listed on IDEAS

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    3. Simon L. Albrecht & Camille R. Green & Andrew Marty, 2021. "Meaningful Work, Job Resources, and Employee Engagement," Sustainability, MDPI, vol. 13(7), pages 1-14, April.
    4. Adriana AnaMaria Davidescu & Simona-Andreea Apostu & Andreea Paul & Ionut Casuneanu, 2020. "Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management," Sustainability, MDPI, vol. 12(15), pages 1-53, July.
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