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Issues of E-Banking in Pakistan: Managers9apos9 Perceptions about E-Banking Issues

Author

Listed:
  • Abdul Zahid Khan

    (Assistant ProfessorDepartment of Technology Management,International Islamic University Islamabad, Pakistan.)

  • Hafiz Ghufran Ali Khan

    (Assistant Professor, Department of Management Sciences,International Islamic University Islamabad, Pakistan.)

  • Muhammad Jam e Kausar Ali Asghar

    (Assistant Professor, Department of Management Sciences, University of South Asia, Lahore, Punjab, Pakistan.)

Abstract

The banking industry is shifting from old traditional banking systems to virtual banking around the world. As it is moving towards online, the issues related to it are also increasing. Most common issues faced by e-banking around the globe are security, fraud, customer awareness, trust, risk, privacy, phishing attacks and government laws. The objective of this study is to highlight the issues faced by e-banking in developing countries like Pakistan. For this purpose, five national banks were selected. Interviews and discussions with the senior managers were conducted and transcribed. The critical issues identified were mostly related to security, regulatory and reversal of wrong transaction. Lack of awareness and knowledge about technical systems are also found as the major concerns of the senior management of these banks. The findings of this research will help the senior management to successfully develop proactive strategies for e-banking in Pakistan.

Suggested Citation

  • Abdul Zahid Khan & Hafiz Ghufran Ali Khan & Muhammad Jam e Kausar Ali Asghar, 2019. "Issues of E-Banking in Pakistan: Managers9apos9 Perceptions about E-Banking Issues," Global Regional Review, Humanity Only, vol. 4(2), pages 93-105, June.
    • Handle: RePEc:aaw:grrjrn:v:4:y:2019:i:2:p:93-105
    DOI: 10.31703/grr.2019(IV-II).11
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    References listed on IDEAS

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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