IDEAS home Printed from https://ideas.repec.org/r/eee/trapol/v18y2011i1p217-227.html
   My bibliography  Save this item

The quality of service desired by public transport users

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
  2. Sadhukhan, Shubhajit & Banerjee, Uttam K. & Maitra, Bhargab, 2017. "Rationality of fare increment for improvement of transfer facilities at metro stations: An experience in Kolkata," Transport Policy, Elsevier, vol. 58(C), pages 31-38.
  3. Ivan Kernytskyy & Yevheniia Yakovenko & Orest Horbay & Maryana Ryviuk & Ruslan Humenyuk & Yaroslav Sholudko & Yurii Voichyshyn & Łukasz Mazur & Piotr Osiński & Konstantin Rusakov & Eugeniusz Koda, 2021. "Development of Comfort and Safety Performance of Passenger Seats in Large City Buses," Energies, MDPI, vol. 14(22), pages 1-13, November.
  4. Maria Grazia Bellizzi & Luigi dell’Olio & Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2020. "Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  5. Allen, Jaime & Muñoz, Juan Carlos & Rosell, Jordi, 2019. "Effect of a major network reform on bus transit satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 310-333.
  6. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  7. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
  8. Altieri, Marcelo & Silva, Cecília & Terabe, Shintaro, 2020. "Give public transit a chance: A comparative analysis of competitive travel time in public transit modal share," Journal of Transport Geography, Elsevier, vol. 87(C).
  9. Jonas De Vos & E. Owen D. Waygood & Laurence Letarte & Mengqiu Cao, 2022. "Do frequent satisfying trips by public transport impact its intended use in later life?," Transportation, Springer, vol. 49(4), pages 1245-1263, August.
  10. Bajada, Thérèse & Titheridge, Helena, 2016. "To contract or to operate publicly? Observations from the bus service reform transition process in Malta," Research in Transportation Economics, Elsevier, vol. 59(C), pages 281-291.
  11. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
  12. El-Geneidy, Ahmed & van Lierop, Dea & Grisé, Emily & Boisjoly, Geneviève & Swallow, Derrick & Fordham, Lesley & Herrmann, Thomas, 2017. "Get on board: Assessing an all-door boarding pilot project in Montreal, Canada," Transportation Research Part A: Policy and Practice, Elsevier, vol. 99(C), pages 114-124.
  13. Gandelman, Néstor & Serebrisky, Tomás & Suárez-Alemán, Ancor, 2019. "Household spending on transport in Latin America and the Caribbean: A dimension of transport affordability in the region," Journal of Transport Geography, Elsevier, vol. 79(C), pages 1-1.
  14. Paula Vasquez-Henriquez & Eduardo Graells-Garrido & Diego Caro, 2020. "Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media," Sustainability, MDPI, vol. 12(13), pages 1-21, July.
  15. Roberto F. Abenoza & Oded Cats & Yusak O. Susilo, 2019. "How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips," Transportation, Springer, vol. 46(5), pages 1615-1642, October.
  16. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  17. Audronė Minelgaitė & Renata Dagiliūtė & Genovaitė Liobikienė, 2020. "The Usage of Public Transport and Impact of Satisfaction in the European Union," Sustainability, MDPI, vol. 12(21), pages 1-13, November.
  18. Alessandro Vitale & Giuseppe Guido & Daniele Rogano, 2016. "A smartphone based DSS platform for assessing transit service attributes," Public Transport, Springer, vol. 8(2), pages 315-340, September.
  19. Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
  20. Díez-Mesa, Francisco & de Oña, Rocio & de Oña, Juan, 2018. "Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 1-13.
  21. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
  22. Hamid Mahmood Gelaidan & Abdullah Al-Swidi & Muhammad Haroon Hafeez, 2023. "Studying the Joint Effects of Perceived Service Quality, Perceived Benefits, and Environmental Concerns in Sustainable Travel Behavior: Extending the TPB," Sustainability, MDPI, vol. 15(14), pages 1-22, July.
  23. Caporale, Diana & Sangiorgio, Valentino & Amodio, Alessandro & De Lucia, Caterina, 2020. "Multi-criteria and focus group analysis for social acceptance of wind energy," Energy Policy, Elsevier, vol. 140(C).
  24. Santoso, Djoen San & Yajima, Masaru & Sakamoto, Kunihiro & Kubota, Hisashi, 2012. "Opportunities and strategies for increasing bus ridership in rural Japan: A case study of Hidaka City," Transport Policy, Elsevier, vol. 24(C), pages 320-329.
  25. Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
  26. Jean-Michel Clairand & Paulo Guerra-Terán & Xavier Serrano-Guerrero & Mario González-Rodríguez & Guillermo Escrivá-Escrivá, 2019. "Electric Vehicles for Public Transportation in Power Systems: A Review of Methodologies," Energies, MDPI, vol. 12(16), pages 1-22, August.
  27. Urbanek, Anna, 2021. "Potential of modal shift from private cars to public transport: A survey on the commuters’ attitudes and willingness to switch – A case study of Silesia Province, Poland," Research in Transportation Economics, Elsevier, vol. 85(C).
  28. Anjali R. Virkar & Prita D. Mallya, 2018. "A Review of Dimensions of Tourism Transport Affecting Tourist Satisfaction," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(1), pages 72-80, January.
  29. Mehmet Angın & Shaban Ismael Albrka Ali & Hussin A. M. Yahia, 2024. "Determining Usage Intention for the Sustainability of Public Transport in Northern Cyprus Using the Theory of Planned Behaviour," Sustainability, MDPI, vol. 16(2), pages 1-18, January.
  30. Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
  31. Shaaban, Khaled & Kim, Inhi, 2016. "Assessment of the taxi service in Doha," Transportation Research Part A: Policy and Practice, Elsevier, vol. 88(C), pages 223-235.
  32. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  33. Beck, Matthew J. & Rose, John M., 2016. "The best of times and the worst of times: A new best–worst measure of attitudes toward public transport experiences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 86(C), pages 108-123.
  34. Pan Shuangli & Zheng Guijun & Chen Qun, 2020. "The Psychological Decision-Making Process Model of Giving up Driving under Parking Constraints from the Perspective of Sustainable Traffic," Sustainability, MDPI, vol. 12(17), pages 1-19, September.
  35. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  36. Gadepalli, Ravi & Tiwari, Geetam & Bolia, Nomes, 2020. "Role of user's socio-economic and travel characteristics in mode choice between city bus and informal transit services: Lessons from household surveys in Visakhapatnam, India," Journal of Transport Geography, Elsevier, vol. 88(C).
  37. Muhammad Nadeem & Muhammad Azam & Muhammad Asim & Muhammad Ahmad Al-Rashid & Othman Che Puan & Tiziana Campisi, 2021. "Does Bus Rapid Transit System (BRTS) Meet the Citizens’ Mobility Needs? Evaluating Performance for the Case of Multan, Pakistan," Sustainability, MDPI, vol. 13(13), pages 1-18, June.
  38. Smith, Andrew S.J. & Ojeda Cabral, Manuel, 2022. "Is higher quality always costly? Marginal costs of quality: Theory and application to railway punctuality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 157(C), pages 258-273.
  39. David Hensher & Corinne Mulley, 2015. "Modal image: candidate drivers of preference differences for BRT and LRT," Transportation, Springer, vol. 42(1), pages 7-23, January.
  40. Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
  41. Weiya Chen & Zixuan Kang & Xiaoping Fang & Jiajia Li, 2020. "Design a Semantic Scale for Passenger Perceived Quality Surveys of Urban Rail Transit: Within Attribute’s Service Condition and Rider’s Experience," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
  42. Chowdhury, Subeh & Ceder, Avishai (Avi) & Schwalger, Bradley, 2015. "The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers," Journal of Transport Geography, Elsevier, vol. 43(C), pages 151-159.
  43. Hickman, Robin & Chen, Chia-Lin & Chow, Andy & Saxena, Sharad, 2015. "Improving interchanges in China: the experiential phenomenon," Journal of Transport Geography, Elsevier, vol. 42(C), pages 175-186.
  44. Sandip Chakrabarti & Genevieve Giuliano, 2014. "Does service reliability influence transit patronage? Evidence from Los Angeles, and implications for transit policy," Working Paper 9297, USC Lusk Center for Real Estate.
  45. Haywood, Luke & Koning, Martin & Monchambert, Guillaume, 2017. "Crowding in public transport: Who cares and why?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 100(C), pages 215-227.
  46. Bellizzi, Maria Grazia & dell'Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2020. "Heterogeneity in desired bus service quality from users’ and potential users’ perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 365-377.
  47. Kim, Eui-Jin & Kim, Youngseo & Jang, Sunghoon & Kim, Dong-Kyu, 2021. "Tourists’ preference on the combination of travel modes under Mobility-as-a-Service environment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 236-255.
  48. Kapatsila, Bogdan & Bahamonde-Birke, Francisco J. & van Lierop, Dea & Grisé, Emily, 2023. "Impact of the COVID-19 pandemic on the comfort of riding a crowded bus in Metro Vancouver, Canada," Transport Policy, Elsevier, vol. 141(C), pages 83-96.
  49. Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  50. Chunqin Zhang & Daoyou Wang & Anning Ni & Xunyou Ni & Guangnian Xiao, 2019. "Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China," Sustainability, MDPI, vol. 11(19), pages 1-21, October.
  51. Haywood, Luke & Koning, Martin, 2015. "The distribution of crowding costs in public transport: New evidence from Paris," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 182-201.
  52. Armenia ANDRONICEANU, 2016. "The Quality Of The Urban Transport In Bucharest And How To Improve It In Accordance With The Expectations Of The Citizens," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 11(1), pages 5-18, February.
  53. Dominika WOJTOWICZ & Michał WOLAŃSKI & Šukasz WIDŠA-DOMARADZKI, 2015. "The use of conjoint method for assessing the relevance of railway investments," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 10(1), pages 121-135, March.
  54. Yue Liu & Jun Chen & Weiguang Wu & Jiao Ye, 2019. "Typical Combined Travel Mode Choice Utility Model in Multimodal Transportation Network," Sustainability, MDPI, vol. 11(2), pages 1-15, January.
  55. Verbich, David & Badami, Madhav G. & El-Geneidy, Ahmed M., 2017. "Bang for the buck: Toward a rapid assessment of urban public transit from multiple perspectives in North America," Transport Policy, Elsevier, vol. 55(C), pages 51-61.
  56. Zaher Youssef & Habib Alshuwaikhat & Imran Reza, 2021. "Modeling the Modal Shift towards a More Sustainable Transport by Stated Preference in Riyadh, Saudi Arabia," Sustainability, MDPI, vol. 13(1), pages 1-19, January.
  57. Mouwen, Arnoud & Rietveld, Piet, 2013. "Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands," Transportation Research Part A: Policy and Practice, Elsevier, vol. 51(C), pages 29-45.
  58. Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.
  59. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
  60. Sharma, Deepa & Pandit, Debapratim, 2021. "Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services," Transport Policy, Elsevier, vol. 100(C), pages 176-186.
  61. Claudia Burlando & Enrico Ivaldi & Alfonso Camporeale, 2016. "Un indicatore di qualit? percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2016(2), pages 267-282.
  62. Eric N. AIDOO & William AGYEMANG & Jane E. MONKAH & Francis K. AFUKAAR, 2013. "pASSENGER’S SATISFACTION WITH PUBLIC BUS TRANSPORT SERVICES IN GHANA: A CASE STUDY OF KUMASI–ACCRA ROUTE," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 8(2), pages 33-44, May.
  63. Georgios Georgiadis & Ioannis Politis & Panagiotis Papaioannou, 2020. "How Does Operational Environment Influence Public Transport Effectiveness? Evidence from European Urban Bus Operators," Sustainability, MDPI, vol. 12(12), pages 1-19, June.
  64. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  65. Jenelius, Erik, 2018. "Public transport experienced service reliability: Integrating travel time and travel conditions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 275-291.
  66. Kolbe, Karin, 2019. "Mitigating urban heat island effect and carbon dioxide emissions through different mobility concepts: Comparison of conventional vehicles with electric vehicles, hydrogen vehicles and public transport," Transport Policy, Elsevier, vol. 80(C), pages 1-11.
  67. Wei Chiang Chan & Wan Hashim Wan Ibrahim & May Chiun Lo & Mohamad Kadim Suaidi & Shiaw Tong Ha, 2020. "Sustainability of Public Transportation: An Examination of User Behavior to Real-Time GPS Tracking Application," Sustainability, MDPI, vol. 12(22), pages 1-20, November.
  68. Magalhães, David José Ahouagi Vaz de & Rivera-Gonzalez, Carlos, 2021. "Car users’ attitudes towards an enhanced bus system to mitigate urban congestion in a developing country," Transport Policy, Elsevier, vol. 110(C), pages 452-464.
  69. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  70. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
  71. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
  72. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
  73. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
  74. Sofia Elena COLESCA & Mihaela PACESILA & Stefan Gabriel BURCEA & Carmen Nadia CIOCOIU & Mihai BUGHEANU, 2017. "Analysis of Passenger’s Satisfaction with the Quality of the Public Transportation Mode Choices in Bucharest: A Fuzzy Approach," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(4), pages 109-125.
  75. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  76. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
  77. Adam Blake & Mondher Sahli & Neelu Seetaram, 2012. "Introduction," Tourism Economics, , vol. 18(6), pages 1155-1159, December.
  78. Tiznado-Aitken, Ignacio & Lucas, Karen & Muñoz, Juan Carlos & Hurtubia, Ricardo, 2020. "Understanding accessibility through public transport users' experiences: A mixed methods approach," Journal of Transport Geography, Elsevier, vol. 88(C).
  79. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj & Khampirat, Buratin & Watthanaklang, Duangdao & Iamtrakul, Pawinee, 2016. "The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach," Transport Policy, Elsevier, vol. 45(C), pages 116-126.
  80. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
  81. Linda E. Karjalainen & Sirkku Juhola, 2019. "Framework for Assessing Public Transportation Sustainability in Planning and Policy-Making," Sustainability, MDPI, vol. 11(4), pages 1-20, February.
  82. Khan, Shakil & Maoh, Hanna, 2022. "Investigating attitudes towards fleet electrification – An exploratory analysis approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 188-205.
  83. Ulrik Berggren & Carmelo D’Agostino & Helena Svensson & Karin Brundell-Freij, 2022. "Intrapersonal variability in public transport path choice due to changes in service reliability," Transportation, Springer, vol. 49(6), pages 1517-1547, December.
  84. Amedeo Ganciu & Mara Balestrieri & Cristina Imbroglini & Fabrizio Toppetti, 2018. "Dynamics of Metropolitan Landscapes and Daily Mobility Flows in the Italian Context. An Analysis Based on the Theory of Graphs," Sustainability, MDPI, vol. 10(3), pages 1-27, February.
  85. Mulley, Corinne & Ho, Chinh & Ho, Loan & Hensher, David & Rose, John, 2018. "Will bus travellers walk further for a more frequent service? An international study using a stated preference approach," Transport Policy, Elsevier, vol. 69(C), pages 88-97.
  86. Jurikovič Martin & Tomeš Zdeněk, 2017. "Public and Private Provision of Railway Services: A Case Study from Slovakia," Review of Network Economics, De Gruyter, vol. 16(2), pages 187-201, June.
  87. Clark, Derek J. & Mathisen, Terje Andreas, 2020. "Salience in a simple transport market," Research in Transportation Economics, Elsevier, vol. 82(C).
  88. Ibeas, A. & dell’Olio, L. & Bordagaray, M. & Ortúzar, J. de D., 2014. "Modelling parking choices considering user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 70(C), pages 41-49.
  89. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
  90. Ram, Yael & Gal-Tzur, Ayelet & Rechavi, Amit, 2021. "Identifying attributes of public transport services for urban tourists: A data-mining method," Journal of Transport Geography, Elsevier, vol. 93(C).
  91. Abenoza, Roberto F. & Cats, Oded & Susilo, Yusak O., 2017. "Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 64-84.
  92. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris, 2014. "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips," Transport Policy, Elsevier, vol. 31(C), pages 35-46.
  93. Solvoll, Gisle & Hanssen, Thor-Erik Sandberg, 2017. "User satisfaction with specialised transport for disabled in Norway," Journal of Transport Geography, Elsevier, vol. 62(C), pages 1-7.
  94. Alonso, Borja & Barreda, Rosa & dell’Olio, Luigi & Ibeas, Angel, 2018. "Modelling user perception of taxi service quality," Transport Policy, Elsevier, vol. 63(C), pages 157-164.
  95. Nestor Gandelman & Tomás Serebrisky & Ancor Suárez-Alemán, 2018. "Household spending on transport in Latin America and the Caribbean: understanding transport expenditure patterns," Documentos de Investigación 115, Universidad ORT Uruguay. Facultad de Administración y Ciencias Sociales.
  96. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
  97. Bagdatli, Muhammed Emin Cihangir & Ipek, Fatima, 2022. "Transport mode preferences of university students in post-COVID-19 pandemic," Transport Policy, Elsevier, vol. 118(C), pages 20-32.
  98. MONTENEGRO, Bryan David Galarza & SÖRENSEN, Kenneth & VANSTEENWEGEN, Pieter, 2020. "A demand-responsive feeder service with mandatory and optional, clustered bus-stops," Working Papers 2020006, University of Antwerp, Faculty of Business and Economics.
  99. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  100. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  101. Cordera, Ruben & Canales, Cesar & dell’Olio, Luigi & Ibeas, Angel, 2015. "Public transport demand elasticities during the recessionary phases of economic cycles," Transport Policy, Elsevier, vol. 42(C), pages 173-179.
  102. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
  103. Luis A. Guzman & Victor A. Cantillo-Garcia & Julian Arellana & Olga L. Sarmiento, 2023. "User expectations and perceptions towards new public transport infrastructure: evaluating a cable car in Bogotá," Transportation, Springer, vol. 50(3), pages 751-771, June.
  104. Márquez, Luis & Alfonso A, Julieth V. & Poveda, Juan C., 2019. "In-vehicle crowding: Integrating tangible attributes, attitudes, and perceptions in a choice context between BRT and metro," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 452-465.
  105. Md. Minhajul Islam KHAN & Dr. Md. HADIUZZAMAN & Tanmay DAS & Fahmida RAHMAN & Tahmida Hossain SHIMU, 2018. "A Structural Equation Approach In Modeling Perceived Service Quality Of Passenger Ferry," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 10(1), pages 42-63, March.
  106. Sheng, Dian & Meng, Qiang, 2020. "Public bus service contracting: A critical review and future research opportunities," Research in Transportation Economics, Elsevier, vol. 83(C).
  107. Eldeeb, Gamal & Mohamed, Moataz, 2022. "Consumers oriented investments in transit service quality improvements: The best bang for your buck," Research in Transportation Economics, Elsevier, vol. 94(C).
  108. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  109. Olaf Jonkeren & Roland Kager & Lucas Harms & Marco Brömmelstroet, 2021. "The bicycle-train travellers in the Netherlands: personal profiles and travel choices," Transportation, Springer, vol. 48(1), pages 455-476, February.
  110. Puteri Paramita & Zuduo Zheng & Md Mazharul Haque & Simon Washington & Paul Hyland, 2018. "User satisfaction with train fares: A comparative analysis in five Australian cities," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-26, June.
  111. Suman, Hemant K. & Bolia, Nomesh B. & Tiwari, Geetam, 2017. "Comparing public bus transport service attributes in Delhi and Mumbai: Policy implications for improving bus services in Delhi," Transport Policy, Elsevier, vol. 56(C), pages 63-74.
  112. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  113. Laura Eboli & Gabriella Mazzulla, 2014. "Investigating the heterogeneity of bus users' preferences through discrete choice modelling," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(8), pages 695-710, December.
  114. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  115. Eldeeb, Gamal & Sears, Sean & Mohamed, Moataz, 2023. "What do users want from transit? Qualitative analysis of current and potential users' perceptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 171(C).
  116. Dan Wan & Camille Kamga & Wei Hao & Aaron Sugiura & Eric B. Beaton, 2016. "Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling," Public Transport, Springer, vol. 8(3), pages 497-520, December.
  117. Chin, Kwai-Sang & Yang, Qiang & Chan, Catherine Y.P. & Tsui, Kwok L. & Li, Yan-lai, 2019. "Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 326-342.
  118. Dong, Xiaotong & Chow, Joseph Y.J. & Waller, S. Travis & Rey, David, 2022. "A chance-constrained dial-a-ride problem with utility-maximising demand and multiple pricing structures," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 158(C).
  119. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
  120. Muhammad Ashraf Javid & Nazam Ali & Syed Arif Hussain Shah & Muhammad Abdullah, 2021. "Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore," SAGE Open, , vol. 11(1), pages 21582440209, January.
  121. Arun Ulahannan & Stewart Birrell, 2022. "Designing Better Public Transport: Understanding Mode Choice Preferences Following the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(10), pages 1-15, May.
  122. Gamal Eldeeb & Moataz Mohamed, 2020. "Understanding the Transit Market: A Persona-Based Approach for Preferences Quantification," Sustainability, MDPI, vol. 12(9), pages 1-20, May.
  123. Zhang, Kai & Zhou, Kan & Zhang, Fangzhou, 2014. "Evaluating bus transit performance of Chinese cities: Developing an overall bus comfort model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 105-112.
  124. Md Rokibul Islam & Md Hadiuzzaman & Rajib Banik & Md Mehedi Hasnat & Sarder Rafee Musabbir & Sanjana Hossain, 2016. "Bus service quality prediction and attribute ranking: a neural network approach," Public Transport, Springer, vol. 8(2), pages 295-313, September.
  125. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  126. De Vos, Jonas & Mouratidis, Kostas & Cheng, Long & Kamruzzaman, Md., 2021. "Does a residential relocation enable satisfying travel?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 153(C), pages 188-201.
  127. Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
  128. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
  129. Wang, Jiangbo & Yamamoto, Toshiyuki & Liu, Kai, 2022. "Exploring the subscribing behavior of customized bus passengers: Active users versus inactive users," Journal of choice modelling, Elsevier, vol. 43(C).
  130. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
  131. Apostolos Papagiannakis & Athena Yiannakou, 2022. "Do Citizens Understand the Benefits of Transit-Oriented Development? Exploring and Modeling Community Perceptions of a Metro Line under Construction in Thessaloniki, Greece," Sustainability, MDPI, vol. 14(12), pages 1-22, June.
  132. Xiaoqi Feng & Zhiqiang Feng & Thomas Astell-Burt, 2017. "Perceived public transport infrastructure modifies the association between public transport use and mental health: Multilevel analyses from the United Kingdom," PLOS ONE, Public Library of Science, vol. 12(8), pages 1-17, August.
  133. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  134. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
  135. Rahman, Farzana & Das, Tanmay & Hadiuzzaman, Md & Hossain, Sanjana, 2016. "Perceived service quality of paratransit in developing countries: A structural equation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 93(C), pages 23-38.
  136. Sun, Shichao & Xu, Lingyu & Yao, Yukun & Duan, Zhengyu, 2021. "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 70-83.
  137. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris & Van Eikema Hommes, Qi, 2013. "Towards a holistic approach to the travel experience: A qualitative study of bus transportation," Transport Policy, Elsevier, vol. 25(C), pages 233-243.
  138. Benedetto Barabino, 2018. "Automatic recognition of “low-quality” vehicles and bus stops in bus services," Public Transport, Springer, vol. 10(2), pages 257-289, August.
  139. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
  140. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
  141. De Vos, Jonas, 2018. "Do people travel with their preferred travel mode? Analysing the extent of travel mode dissonance and its effect on travel satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 261-274.
  142. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.