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Route effect on the perception of public transport services quality

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  • Chica-Olmo, Jorge
  • Gachs-Sánchez, Héctor
  • Lizarraga, Carmen

Abstract

User satisfaction is a key indicator of public service quality, especially for those services considered basic necessities. The conceptualization and measurement of transport service quality—a fundamental determinant of demand—poses challenges for conducting economic analyses and designing mobility policies.

Suggested Citation

  • Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
    • Handle: RePEc:eee:trapol:v:67:y:2018:i:c:p:40-48
    DOI: 10.1016/j.tranpol.2017.03.024
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    References listed on IDEAS

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    2. Miriam Pirra & Ruggero G. Pensa, 2019. "Comparing Transport Quality Perception among Different Travellers in European Cities through Co-Cluster Analysis," Sustainability, MDPI, vol. 11(24), pages 1-17, December.
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    5. Luna-Cortés, Gonzalo, 2020. "Stress perceived by foreigners that use public transportation in Bogotá (Colombia)," Research in Transportation Economics, Elsevier, vol. 80(C).
    6. Xi Lu & Jiaqing Lu & Xinzheng Yang & Xumei Chen, 2022. "Assessment of Urban Mobility via a Pressure-State-Response (PSR) Model with the IVIF-AHP and FCE Methods: A Case Study of Beijing, China," Sustainability, MDPI, vol. 14(5), pages 1-23, March.
    7. Tomas Ramirez-Guerrero & Mauricio Toro & Marta S. Tabares & Ricardo Salazar-Cabrera & Álvaro Pachón de la Cruz, 2022. "Key Aspects for IT-Services Integration in Urban Transit Service of Medium-Sized Cities: A Qualitative Exploratory Study in Colombia," Sustainability, MDPI, vol. 14(5), pages 1-20, February.

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