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Understanding the Transit Market: A Persona-Based Approach for Preferences Quantification

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  • Gamal Eldeeb

    (Department of Civil Engineering, McMaster University, Hamilton, ON L8S4L8, Canada)

  • Moataz Mohamed

    (Department of Civil Engineering, McMaster University, Hamilton, ON L8S4L8, Canada)

Abstract

The study aims at utilizing a persona-based approach in understanding, and further quantifying, the preferences of the key transit market groups and estimating their willingness to pay (WTP) for service improvements. The study adopted an Error Component (EC) interaction choice model to investigate personas’ preferences in a bus service desired quality choice experiment. Seven personas were developed based on four primary characteristics: travel behaviour, employment status, geographical distribution, and Perceived Behavioural Control (PBC). The study utilized a dataset of 5238 participants elicited from the Hamilton Street Railway Public Engagement Survey, Ontario, Canada. The results show that all personas, albeit significantly different in magnitude, are negatively affected by longer journey times, higher trip fares, longer service headways, while positively affected by reducing the number of transfers per trip and real-time information provision. The WTP estimates show that, in general, potential users are more likely to have higher WTP values compared to current users except for at-stop real-time information provision. Also, there is no consensus within current users nor potential users on the WTP estimates for service improvements. Finally, shared and unique preferences for service attributes among personas were identified to help transit agencies tailor their marketing/improvement plans based on the targeted segments.

Suggested Citation

  • Gamal Eldeeb & Moataz Mohamed, 2020. "Understanding the Transit Market: A Persona-Based Approach for Preferences Quantification," Sustainability, MDPI, vol. 12(9), pages 1-20, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:9:p:3863-:d:355838
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    References listed on IDEAS

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    Cited by:

    1. Eldeeb, Gamal & Mohamed, Moataz, 2022. "Consumers oriented investments in transit service quality improvements: The best bang for your buck," Research in Transportation Economics, Elsevier, vol. 94(C).
    2. Eldeeb, Gamal & Mohamed, Moataz & Páez, Antonio, 2021. "Built for active travel? Investigating the contextual effects of the built environment on transportation mode choice," Journal of Transport Geography, Elsevier, vol. 96(C).
    3. Eldeeb, Gamal & Sears, Sean & Mohamed, Moataz, 2023. "What do users want from transit? Qualitative analysis of current and potential users' perceptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 171(C).
    4. Willem Haanstra & Alberto Martinetti & Jan Braaksma & Leo van Dongen, 2020. "Design of a Framework for Integrating Environmentally Sustainable Design Principles and Requirements in Train Modernization Projects," Sustainability, MDPI, vol. 12(15), pages 1-20, July.
    5. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
    6. Samira Dibaj & Aryan Hosseinzadeh & Miloš N. Mladenović & Robert Kluger, 2021. "Where Have Shared E-Scooters Taken Us So Far? A Review of Mobility Patterns, Usage Frequency, and Personas," Sustainability, MDPI, vol. 13(21), pages 1-27, October.

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