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Drivers of customer satisfaction with public transport services

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  • Mouwen, Arnoud

Abstract

This paper aims to improve the understanding of the drivers of customer satisfaction with public transport (PT). The methodology provides a relevant contribution to the previous studies since it highlights the complex interaction between the level and composition of satisfaction, negative social safety experiences (NSSEs), urban settings, and the PT mode used.

Suggested Citation

  • Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
    • Handle: RePEc:eee:transa:v:78:y:2015:i:c:p:1-20
    DOI: 10.1016/j.tra.2015.05.005
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    References listed on IDEAS

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