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The effects of music, wait-length evaluation, and mood on a low-cost wait experience

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Author Info
Cameron, Michaelle Ann
Baker, Julie
Peterson, Mark
Braunsberger, Karin
Abstract

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File URL: http://www.sciencedirect.com/science/article/B6V7S-4863WR9-4/2/9a4885455dbdc0d8baef28eb8ab9072c
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 56 (2003)
Issue (Month): 6 (June)
Pages: 421-430
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Handle: RePEc:eee:jbrese:v:56:y:2003:i:6:p:421-430

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  1. S. De Man & D. Vandaele & P. Gemmel, 2004. "The waiting experience and consumer perception of service quality in outpatient clinics," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/229, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
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