Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers
AbstractWe analyze the state of the art of indicators on eGovernment, eHealth, eProcurement and ePartecipation. We survey the main methodological properties of these indicators, and uncover the principal stylized facts and trends; at the same time, we highlight their heuristic limits and potential inconsistencies. Finally, we address empirically the issue of the explanation of the indexes scores – i.e. how the supply of the various eServices in each country is affected by political, institutional and socio-economic differences, and is followed by actual usage. The econometric analysis uncovers the importance of broadband penetration and higher education as drivers for most of the types of eServices and users (citizens and businesses). Moreover, a corruption-free and agile public sector shows up to be an important pre-condition for more effective supply and usage. Despite severe data limits and the complexity of the underlying diffusion phenomena, our study of eServices availability and usage across European countries is a first empirical contribution aimed at disentangling broad empirical trends – with their correlates - from unresolved methodological issues. As such, this work appears useful to inform the policy debate and practice, in a phase characterized by a prospective reorientation of public eServices provision.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 51240.
Date of creation: Aug 2013
Date of revision:
eGovernment; eHealth; eProcurement; eParticipation; Europe; diffusion; drivers; comparative analysis;
Find related papers by JEL classification:
- L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
- O14 - Economic Development, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
- O33 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
- O38 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Government Policy
This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-11-09 (All new papers)
- NEP-EUR-2013-11-09 (Microeconomic European Issues)
- NEP-ICT-2013-11-09 (Information & Communication Technologies)
- NEP-ORE-2013-11-09 (Operations Research)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Davide Arduini & Federico Belotti & Mario Denni & Gerolamo Giungato & Antonello Zanfei, 2008.
"Technology Adoption and Innovation in Public Services.The Case of E-Government in Italy,"
0804, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2008.
- Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
- Chon-Kyun Kim, 2007. "A Cross-national Analysis of Global E-government," Public Organization Review, Springer, vol. 7(4), pages 317-329, December.
- Panozzo, Fabrizio, 2000. "Management by decree. Paradoxes in the reform of the Italian public sector," Scandinavian Journal of Management, Elsevier, vol. 16(4), pages 357-373, December.
- Ford, George S., 2011. "Broadband expectations and the convergence of ranks," Telecommunications Policy, Elsevier, vol. 35(3), pages 213-219, April.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Ekkehart Schlicht).
If references are entirely missing, you can add them using this form.