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Technology adoption and innovation in public services the case of e-government in Italy

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  • Arduini, Davide
  • Belotti, Federico
  • Denni, Mario
  • Giungato, Gerolamo
  • Zanfei, Antonello

Abstract

Using data from 1176 Italian municipalities in 2005, we identify factors associated with the development of e-government services supplied by local public administrations (PAs). We show that the combination of internal competencies and context-specific factors is different when explaining decisions to start e-government activities vs. the intensity of such activities. Municipalities involved in e-government are larger, carry out more in-house ICT activities and are more likely to have intranet infrastructures than PAs that do not offer front-office digitized services. They are also generally located in regions having relatively large shares of firms using or producing ICTs, where many other municipalities offer digitized services, and where population density is relatively low. The range and quality of e-government services supplied by local PAs tend to increase with their stock of ICT competencies, their efforts to train workers, and with their ability to organise efficient interfaces with end-users. Moreover, there is a correlation between the range and quality of e-government services offered and the broadband infrastructure development in the area where local PAs are located.

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Bibliographic Info

Article provided by Elsevier in its journal Information Economics and Policy.

Volume (Year): 22 (2010)
Issue (Month): 3 (July)
Pages: 257-275

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Handle: RePEc:eee:iepoli:v:22:y:2010:i:3:p:257-275

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Web page: http://www.elsevier.com/locate/inca/505549

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Keywords: Innovation system Dynamic capabilities Technology adoption Electronic government Innovation in services Two-part model;

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Cited by:
  1. Seri, Paolo & Zanfei, Antonello, 2013. "The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 160-176.
  2. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.
  3. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
  4. Seri, Paolo & Bianchi, Annaflavia & Nicola, Matteucci, 2013. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," MPRA Paper 51240, University Library of Munich, Germany.
  5. Amel Attour, 2013. "Adoption et modèles de diffusion régionale de l’innovation dans les gouvernements locaux: le cas du développement de l’e-Gouvernement en Lorraine," GREDEG Working Papers 2013-12, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), University of Nice Sophia Antipolis.

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