Technology adoption and innovation in public services the case of e-government in Italy
AbstractUsing data from 1176 Italian municipalities in 2005, we identify factors associated with the development of e-government services supplied by local public administrations (PAs). We show that the combination of internal competencies and context-specific factors is different when explaining decisions to start e-government activities vs. the intensity of such activities. Municipalities involved in e-government are larger, carry out more in-house ICT activities and are more likely to have intranet infrastructures than PAs that do not offer front-office digitized services. They are also generally located in regions having relatively large shares of firms using or producing ICTs, where many other municipalities offer digitized services, and where population density is relatively low. The range and quality of e-government services supplied by local PAs tend to increase with their stock of ICT competencies, their efforts to train workers, and with their ability to organise efficient interfaces with end-users. Moreover, there is a correlation between the range and quality of e-government services offered and the broadband infrastructure development in the area where local PAs are located.
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Bibliographic InfoArticle provided by Elsevier in its journal Information Economics and Policy.
Volume (Year): 22 (2010)
Issue (Month): 3 (July)
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Web page: http://www.elsevier.com/locate/inca/505549
Innovation system Dynamic capabilities Technology adoption Electronic government Innovation in services Two-part model;
Other versions of this item:
- Davide Arduini & Federico Belotti & Mario Denni & Gerolamo Giungato & Antonello Zanfei, 2008. "Technology Adoption and Innovation in Public Services.The Case of E-Government in Italy," Working Papers 0804, University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini, revised 2008.
- H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
- O33 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
- O38 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Government Policy
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