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The Co-evolution of ICT, Skills and Organization in Public Administrations: Evidence from new European country-level data

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  • Paolo Seri

    ()
    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

  • Antonello Zanfei

    ()
    (Department of Economics, Society & Politics, Università di Urbino "Carlo Bo")

Abstract

During the past two decades a big effort has been made in exploring the complementarities between information and communications technology (ICT) adoption, investment in human capital and organizational change, and how these affect economic performance. Such investigations, however, remain substantially circumscribed to private sectors, while the role of these factors in Public Sector performance has been largely disregarded. In this paper we aim at filling this gap in empirical literature by combining different data-sources and constructing a panel of comparable data about output quality, input costs, ICT investments, skills and organizational changes in Public Administrations of 15 European countries. We propose an index-based approach to the measurement of PA performance relying on the adoption of public e-services as a proxy of revealed output quality, and provide an econometric analysis of how the co-evolution of ICT, skills and organizational factors affect Government effectiveness.

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File URL: http://www.econ.uniurb.it/RePEc/urb/wpaper/WP_12_17.pdf
File Function: First version, 2012
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Bibliographic Info

Paper provided by University of Urbino Carlo Bo, Department of Economics, Society & Politics - Scientific Committee - L. Stefanini & G. Travaglini in its series Working Papers with number 1217.

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Length: 23 pages
Date of creation: 2012
Date of revision: 2012
Handle: RePEc:urb:wpaper:12_17

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Web page: http://www.econ.uniurb.it/
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Keywords: Innovation in public services; ICTs; Organizational change; Skills.;

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Cited by:
  1. Arduini, Davide & Denni, Mario & Lucchese, Matteo & Nurra, Alessandra & Zanfei, Antonello, 2013. "The role of technology, organization and contextual factors in the development of e-Government services: An empirical analysis on Italian Local Public Administrations," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 177-189.

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