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Service regime and innovation clusters: An empirical study from service firms in Taiwan

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  • Chang, Yuan-Chieh
  • Chen, Min-Nan

Abstract

The paper extends a notion of service regime framework as a synthesis approach to understand the diversity of innovation patterns in service firms. The service regime framework consists of three dimensions: innovation trajectories, appropriability, and user involvement. A dataset of leading top 311 Taiwanese service firms is collected through the postal questionnaire survey. The results reveal three newly stylized patterns of innovation in service firms: coupling innovation trajectories, joint use of formal and informal appropriability, and intimate user involvement. Moreover, four clusters following the firm-specific assumption to characterize heterogeneous compositions of the service regime are identified. The paper concludes that the service regime framework plays a major role in distinguishing specific service innovation clusters among firms and sectors. Finally, some policy implications for promoting service innovations are provided.

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  • Chang, Yuan-Chieh & Chen, Min-Nan, 2016. "Service regime and innovation clusters: An empirical study from service firms in Taiwan," Research Policy, Elsevier, vol. 45(9), pages 1845-1857.
    • Handle: RePEc:eee:respol:v:45:y:2016:i:9:p:1845-1857
    DOI: 10.1016/j.respol.2016.06.001
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