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Innovation as a loosely coupled system in services

Author

Listed:
  • Jon Sundbo

    (Roskilde University)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

The goal of this paper is to assess whether innovation in services can be described as a coherent and steady system. Our results are based on the survey of a great deal of theoretical but mostly empirical literature including an ongoing european project called SI4S (Innovation in services and services in innovation). We first present some general characteristics of services and of service innovations. Then, we analyse some typical innovation patterns in services. These patterns are different versions or configurations of a model of actors and trajectories. The discussion of these different patterns lead us to the conclusion that innovation in services is not an institutionalised system but rather a loosley coupled sytem.

Suggested Citation

  • Jon Sundbo & Faïz Gallouj, 2000. "Innovation as a loosely coupled system in services," Post-Print halshs-01114106, HAL.
    • Handle: RePEc:hal:journl:halshs-01114106
    DOI: 10.1504/IJSTM.2000.001565
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01114106
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    References listed on IDEAS

    as
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    2. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 22(2), pages 101-102, April.
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