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Learning Outcomes, Feedback, and the Performance Effects of a Training Program

Author

Listed:
  • Christiane Hinerasky

    (University of Paderborn)

  • Rene Fahr

    (University of Paderborn)

Abstract

We empirically evaluate the job performance effects of a 6 month part-time training program in a large retail chain, in which participants received feedback on their training success based on a final exam. The data's quasi-experimental structure allows comparison of sales revenue of trained and untrained managers before, during and after the training. We find that the training significantly increases sales of very successful participants by approximately 8% during and by 7% after the training period. However, the training has a substantial negative impact on the post-training sales performance of unsuccessful participants. The results indicate that the indirect motivational effects of training programs may be much more important than the direct effects of skill acquisition.

Suggested Citation

  • Christiane Hinerasky & Rene Fahr, 2014. "Learning Outcomes, Feedback, and the Performance Effects of a Training Program," Working Papers Dissertations 16, Paderborn University, Faculty of Business Administration and Economics.
    • Handle: RePEc:pdn:dispap:16
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    File URL: http://groups.uni-paderborn.de/wp-wiwi/RePEc/pdf/dispap/DP16.pdf
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    References listed on IDEAS

    as
    1. Richard, Erin M. & Diefendorff, James M., 2011. "Self-regulation during a single performance episode: Mood-as-information in the absence of formal feedback," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(1), pages 99-110, May.
    2. Xiangmin Liu & Rosemary Batt, 2007. "The Economic Pay-Offs to Informal Training: Evidence from Routine Service Work," ILR Review, Cornell University, ILR School, vol. 61(1), pages 75-89, October.
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    5. Lorraine Dearden & Howard Reed & John Van Reenen, 2006. "The Impact of Training on Productivity and Wages: Evidence from British Panel Data," Oxford Bulletin of Economics and Statistics, Department of Economics, University of Oxford, vol. 68(4), pages 397-421, August.
    6. Ann P. Bartel, 1989. "Formal Employee Training Programs and Their Impact on Labor Produc- tivity: Evidence from a Human Resources Survey," NBER Working Papers 3026, National Bureau of Economic Research, Inc.
    7. Anseel, Frederik & Lievens, Filip & Schollaert, Eveline, 2009. "Reflection as a strategy to enhance task performance after feedback," Organizational Behavior and Human Decision Processes, Elsevier, vol. 110(1), pages 23-35, September.
    8. Christiane Hinerasky & Rene Fahr, 2014. "When the Early Bird Catches the Worm: Timing and the Impact of Training in Retail," Working Papers Dissertations 15, Paderborn University, Faculty of Business Administration and Economics.
    9. Black, Sandra E & Lynch, Lisa M, 1996. "Human-Capital Investments and Productivity," American Economic Review, American Economic Association, vol. 86(2), pages 263-267, May.
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    14. Goodman, Jodi S. & Wood, Robert E. & Chen, Zheng, 2011. "Feedback specificity, information processing, and transfer of training," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 253-267, July.
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    Cited by:

    1. Christiane Hinerasky, 2014. "Advances in Training Evaluation - Psychological, Educational, Economic, and Econometric Perspectives on the Kirkpatrick Model," Working Papers Dissertations 14, Paderborn University, Faculty of Business Administration and Economics.
    2. Christiane Hinerasky & Rene Fahr & Sabine Simons, 2014. "Wage Returns of Company Training - Evidence from a Comparison Group Approach," Working Papers Dissertations 17, Paderborn University, Faculty of Business Administration and Economics.

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    More about this item

    Keywords

    Evaluation; Returns to Company Training; Performance Effects; Feedback; Motivation;
    All these keywords.

    JEL classification:

    • C31 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Cross-Sectional Models; Spatial Models; Treatment Effect Models; Quantile Regressions; Social Interaction Models
    • C33 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Models with Panel Data; Spatio-temporal Models
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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