Advanced Search
MyIDEAS: Login

Can a work organization have an attitude problem? The impact of workplaces on employee attitude and economic outcomes

Contents:

Author Info

  • Ann Bartel
  • Casey Ichniowski
  • Morris Kleiner
  • Richard B. Freeman

Abstract

In this study we examine whether a workplace can induce good or bad attitudes among its employees and whether any such ¿workplace attitudes¿ affect economic outcomes. This study analyzes responses of thousands of employees working in nearly two hundred branches to the emp loyee opinion survey of a major US bank in 1994 and 1996. The results document the existence and persistence of a genuine workplace effect in how workers view their jobs and organizations. Employee attitudes differ significantly across branches in ways that cannot be explained by branches randomly drawing workers from a distribution of workers with different innate attitudes. Furthermore, newly hired workers adopt the favourable or unfavourable attitudes that the branches exhibited before they arrived. These workplace attitudes also have significant effects on economic outcomes. Branches with less favourable attitudes have higher turnover, lower levels of sales, and lower rates of sales growth than branches where workers have more favourable attitudes. Less favourable branch attitudes are also a significant predictor of subsequent branch closings. The study¿s results show that there are happy and unhappy workplaces, as well as happy and unhappy workers, with very different patterns of turnover and productivity in these workplaces.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL: http://eprints.lse.ac.uk/19953/
File Function: Open access version.
Download Restriction: no

Bibliographic Info

Paper provided by London School of Economics and Political Science, LSE Library in its series LSE Research Online Documents on Economics with number 19953.

as in new window
Length: 43 pages
Date of creation: May 2004
Date of revision:
Handle: RePEc:ehl:lserod:19953

Contact details of provider:
Postal: LSE Library Portugal Street London, WC2A 2HD, U.K.
Phone: +44 (020) 7405 7686
Web page: http://www.lse.ac.uk/
More information through EDIRC

Related research

Keywords: work motivation; workplace attitudes; organization; performance;

Other versions of this item:

Find related papers by JEL classification:

References

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
as in new window
  1. Judge, Timothy A. & Hulin, Charles L., 1993. "Job Satisfaction as a Reflection of Disposition: A Multiple Source Causal Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 56(3), pages 388-421, December.
  2. Watson, David & Slack, Ann Keltner, 1993. "General Factors of Affective Temperament and Their Relation to Job Satisfaction over Time," Organizational Behavior and Human Decision Processes, Elsevier, vol. 54(2), pages 181-202, March.
  3. David H. Autor & Frank Levy & Richard Murnane, 2000. "Upstairs, Downstairs: Computer-Skill Complementarity and Computer-Labor Substitution on Two Floors of a Large Bank," NBER Working Papers 7890, National Bureau of Economic Research, Inc.
  4. Harry C. Katz & Thomas A. Kochan & Kenneth R. Gobeille, 1983. "Industrial relations performance, economic performance, and QWL programs: An interplant analysis," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 37(1), pages 3-17, October.
  5. Berger, Allen N. & Leusner, John H. & Mingo, John J., 1997. "The efficiency of bank branches," Journal of Monetary Economics, Elsevier, vol. 40(1), pages 141-162, September.
  6. Ann P. Bartel, 2004. "Human resource management and organizational performance: Evidence from retail banking," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 57(2), pages 181-203, January.
  7. Larry W. Hunter & Annette Bernhardt & Katherine L. Hughes & Eva Skuratowicz, 2001. "It's not just the ATMs: Technology, firm strategies, jobs, and earnings in retail banking," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 54(2), pages 402-424, March.
  8. Allen N. Berger & David B. Humphrey, 1992. "Measurement and Efficiency Issues in Commercial Banking," NBER Chapters, in: Output Measurement in the Service Sectors, pages 245-300 National Bureau of Economic Research, Inc.
Full references (including those not matched with items on IDEAS)

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as in new window

Cited by:
  1. Casey Ichniowski & Kathryn Shaw, 2004. "Using "Insider Econometrics" to Study Productivity," American Economic Review, American Economic Association, vol. 94(2), pages 217-223, May.

Lists

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

Statistics

Access and download statistics

Corrections

When requesting a correction, please mention this item's handle: RePEc:ehl:lserod:19953. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Lucy Ayre).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.