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Trust and Financial Crisis Experiences

Author

Listed:
  • Carin Cruijsen

    (De Nederlandsche Bank)

  • Jakob Haan

    (De Nederlandsche Bank
    University of Groningen
    CESifo)

  • David-Jan Jansen

    (De Nederlandsche Bank)

Abstract

Using eight annual household surveys for the Netherlands between 2006 and 2013, we find that respondents’ personal adverse financial crisis experiences do not only reduce their trust in banks, but also have an immediate negative effect on generalized trust. Respondents who were customers of a bank that ran into problems have less trust in banks than respondents without this experience. Respondents who were customer of a bank that failed have a significantly stronger decline of generalized trust than other respondents. Our results also suggest that personal financial crisis experiences do not have a significant direct effect on trust in the banking supervisor.

Suggested Citation

  • Carin Cruijsen & Jakob Haan & David-Jan Jansen, 2016. "Trust and Financial Crisis Experiences," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 127(2), pages 577-600, June.
    • Handle: RePEc:spr:soinre:v:127:y:2016:i:2:d:10.1007_s11205-015-0984-8
    DOI: 10.1007/s11205-015-0984-8
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Michiel Bijlsma & Carin Cruijsen & Jester Koldijk, 2022. "Determinants of Trust in Banks’ Payment Services During COVID: An Exploration Using Daily Data," De Economist, Springer, vol. 170(2), pages 231-256, May.
    2. repec:zbw:bofitp:2019_002 is not listed on IDEAS
    3. Fotios Pasiouras & Elie Bouri & David Roubaud & Emilios Galariotis, 2021. "Culture and Multiple Firm–Bank Relationships: A Matter of Secrecy and Trust?," Journal of Business Ethics, Springer, vol. 174(1), pages 221-249, November.
    4. Irene Daskalopoulou, 2019. "Individual-Level Evidence on the Causal Relationship Between Social Trust and Institutional Trust," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 144(1), pages 275-298, July.
    5. van der Cruijsen, Carin & de Haan, Jakob & Jonker, Nicole, 2022. "Has the COVID-19 pandemic affected public trust? Evidence for the US and the Netherlands," Journal of Economic Behavior & Organization, Elsevier, vol. 200(C), pages 1010-1024.
    6. Dimitris Christelis & Dimitris Georgarakos & Tullio Jappelli & Maarten van Rooij, 2020. "Trust in the Central Bank and Inflation Expectations," International Journal of Central Banking, International Journal of Central Banking, vol. 16(6), pages 1-37, December.
    7. Diepstraten, Maaike & van der Cruijsen, Carin, 2019. "To stay or go? Consumer bank switching behaviour after government interventions," Journal of Banking & Finance, Elsevier, vol. 106(C), pages 16-33.
    8. Heikki Ervasti & Antti Kouvo & Takis Venetoklis, 2019. "Social and Institutional Trust in Times of Crisis: Greece, 2002–2011," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 141(3), pages 1207-1231, February.
    9. Maarten van Rooij & Jakob de Haan, 2016. "Will helicopter money be spent? New evidence," DNB Working Papers 538, Netherlands Central Bank, Research Department.
    10. Jante Parlevliet & Massimo Giuliodori & Matthijs Rooduijn, 2023. "Populist attitudes, fiscal illusion and fiscal preferences: evidence from Dutch households," Public Choice, Springer, vol. 197(1), pages 201-225, October.
    11. repec:jdm:journl:v:17:y:2022:i:6:p:1313-1333 is not listed on IDEAS
    12. Hendrik P. Dalen & Kène Henkens, 2018. "The Making and Breaking of Trust in Pension Providers: An Empirical Study of Pension Participants," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 43(3), pages 473-491, July.
    13. Diepstraten, Maaike & van der Cruijsen, Carin, 2019. "To stay or go? Consumer bank switching behaviour after government interventions," Journal of Banking & Finance, Elsevier, vol. 106(C), pages 16-33.
    14. Chernykh, Lucy & Davydov, Denis & Sihvonen, Jukka, 2019. "Financial stability and public confidence in banks," BOFIT Discussion Papers 2/2019, Bank of Finland, Institute for Economies in Transition.
    15. King King Li & Ying-Yi Hong & Bo Huang & Tony Tam, 2022. "Social preferences before and after the onset of the COVID-19 pandemic in China," Post-Print hal-03899653, HAL.
    16. repec:cup:judgdm:v:17:y:2022:i:6:p:1313-1333 is not listed on IDEAS
    17. Isaac Abunyuwah, 2020. "Partial Ordered Logit Analysis of Confidence Levels in Financial Institutions in Ghana. The Case of Asante Mampong Municipality," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 12(7), pages 1-21, July.
    18. Chernykh, Lucy & Davydov, Denis & Sihvonen, Jukka, 2019. "Financial stability and public confidence in banks," BOFIT Discussion Papers 2/2019, Bank of Finland Institute for Emerging Economies (BOFIT).
    19. Carin van der Cruijsen, 2017. "Payments data: do consumers want to keep them in a safe or turn them into gold?," DNB Working Papers 563, Netherlands Central Bank, Research Department.
    20. Jante Parlevliet & Massimo Giuliodori & Matthijs Rooduijn, 2021. "Populist attitudes, fiscal illusion and fiscal preferences: evidence from Dutch households," Working Papers 731, DNB.
    21. Brouwer, Nils & de Haan, Jakob, 2022. "Trust in the ECB: Drivers and consequences," European Journal of Political Economy, Elsevier, vol. 74(C).
    22. Seiler, Volker & Fanenbruck, Katharina Maria, 2021. "Acceptance of digital investment solutions: The case of robo advisory in Germany," Research in International Business and Finance, Elsevier, vol. 58(C).

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    More about this item

    Keywords

    Trust in financial firms; Generalized trust; Bank bailout; Bank failure; Financial crisis; Households; Survey data;
    All these keywords.

    JEL classification:

    • D10 - Microeconomics - - Household Behavior - - - General
    • D84 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Expectations; Speculations
    • E58 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Central Banks and Their Policies

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