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The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes

Author

Listed:
  • Karen A. Jehn

    (Social & Organizational Psychology, Leiden University)

  • Lindred Greer

    (Social & Organizational Psychology, Leiden University)

  • Sheen Levine

    (Lee Kong Chian School of Business, Singapore Management University)

  • Gabriel Szulanski

    (INSEAD)

Abstract

In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance.

Suggested Citation

  • Karen A. Jehn & Lindred Greer & Sheen Levine & Gabriel Szulanski, 2008. "The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes," Group Decision and Negotiation, Springer, vol. 17(6), pages 465-495, November.
    • Handle: RePEc:spr:grdene:v:17:y:2008:i:6:d:10.1007_s10726-008-9107-0
    DOI: 10.1007/s10726-008-9107-0
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    18. Lukasz Derdowski & Torvald Øgaard & Einar Marnburg & Gro Ellen Mathisen, 2018. "Creative and innovative behaviours of corporate directors: an elusive role of task-related conflicts," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 22(4), pages 1045-1069, December.
    19. Tahir Hameed & Peter Von Staden & Ki-Seok Kwon, 2018. "Sustainable Economic Growth and the Adaptability of a National System of Innovation: A Socio-Cognitive Explanation for South Korea’s Mired Technology Transfer and Commercialization Process," Sustainability, MDPI, vol. 10(5), pages 1-26, May.
    20. Humphrey, Stephen E. & Aime, Federico & Cushenbery, Lily & Hill, Aaron D. & Fairchild, Joshua, 2017. "Team conflict dynamics: Implications of a dyadic view of conflict for team performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 142(C), pages 58-70.
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