New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges
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Bibliographic InfoArticle provided by Springer in its journal Public Organization Review.
Volume (Year): 11 (2011)
Issue (Month): 4 (December)
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Web page: http://www.springerlink.com/link.asp?id=106610
New Public Management; Service; Quality; SERVQUAL; IPA; Inland Revenue office; Greece;
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- William Dunn & David Miller, 2007. "A Critique of the New Public Management and the Neo-Weberian State: Advancing a Critical Theory of Administrative Reform," Public Organization Review, Springer, vol. 7(4), pages 345-358, December.
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- Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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