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An empirical assessment of the SERVQUAL scale

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Author Info
Babakus, Emin
Boller, Gregory W.
Abstract

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File URL: http://www.sciencedirect.com/science/article/B6V7S-45K1J2J-46/2/76d165146edbd315a60ded3a1dde59b3
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Article provided by Elsevier in its journal Journal of Business Research.

Volume (Year): 24 (1992)
Issue (Month): 3 (May)
Pages: 253-268
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Handle: RePEc:eee:jbrese:v:24:y:1992:i:3:p:253-268

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Web page: http://www.elsevier.com/locate/jbusres

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  1. D. Vandaele & P. Gemmel, 2004. "Development of a measurement scale for business-to-business service quality: assessment in the facility services sector," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/259, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  2. Okan Veli Safakli, 2007. "Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus," Financial Theory and Practice, Institute of Public Finance, vol. 31(2), pages 185-201. [Downloadable!]
  3. Semeijn,Janjaap & Pauwels,Piet & Riel,Allard C.R.,van, 2003. "Online Travel Service Quality: The Importance of Pre-Transaction Services," Research Memoranda 050, Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization. [Downloadable!]
  4. Odekerken- Schröder,Gaby & Wulf,Kristof,de & Kenhove,Patrick,van, 2002. "Investments In Consumer Relationships - A Critical Reassessment And Model Extension," Research Memoranda 077, Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization. [Downloadable!]
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