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Building interpersonal trust within organizations: a relational signalling perspective

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  • Frédérique Six

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  • Frédérique Six, 2007. "Building interpersonal trust within organizations: a relational signalling perspective," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 11(3), pages 285-309, September.
    • Handle: RePEc:kap:jmgtgv:v:11:y:2007:i:3:p:285-309
    DOI: 10.1007/s10997-007-9030-9
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    1. Zucker, Lynne G. & Brewer, Marilynn B. & Darby, Michael R. & Peng, Yusheng, 1994. "Collaboration Structure and Information Dilemmas in Biotechnology: Organizational Boundaries as Trust Production," Institute for Social Science Research, Working Paper Series qt0gd8j9k8, Institute for Social Science Research, UCLA.
    2. Bill McEvily & Vincenzo Perrone & Akbar Zaheer, 2003. "Trust as an Organizing Principle," Organization Science, INFORMS, vol. 14(1), pages 91-103, February.
    3. Peter Mühlau & Siegwart Lindenberg, 2003. "Efficiency Wages: Signals or Incentives An Empirical Study of the Relationship between Wage and Commitment," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 7(4), pages 385-400, December.
    4. William P. Bottom & Kevin Gibson & Steven E. Daniels & J. Keith Murnighan, 2002. "When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation," Organization Science, INFORMS, vol. 13(5), pages 497-513, October.
    5. Siegwart Lindenberg, 2000. "It Takes Both Trust and Lack of Mistrust: The Workings of Cooperation and Relational Signaling in Contractual Relationships," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 4(1), pages 11-33, March.
    6. Williamson, Oliver E, 1993. "Calculativeness, Trust, and Economic Organization," Journal of Law and Economics, University of Chicago Press, vol. 36(1), pages 453-486, April.
    7. Eckel, Catherine C. & Wilson, Rick K., 2004. "Is trust a risky decision?," Journal of Economic Behavior & Organization, Elsevier, vol. 55(4), pages 447-465, December.
    8. Kathleen M. Eisenhardt, 1985. "Control: Organizational and Economic Approaches," Management Science, INFORMS, vol. 31(2), pages 134-149, February.
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    Cited by:

    1. Sørensen, Ole H. & Hasle, Peter & Pejtersen, Jan H., 2011. "Trust relations in management of change," Scandinavian Journal of Management, Elsevier, vol. 27(4), pages 405-417.
    2. Zafrul Allam, 2017. "Interpersonal Trust among University Employees: An Empirical Investigation," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 437-449, April.
    3. Julien Etienne, 2013. "Ambiguity and relational signals in regulator–regulatee relationships," Regulation & Governance, John Wiley & Sons, vol. 7(1), pages 30-47, March.
    4. Ahmad Samed Al-Adwan & Mohammad Kasem Alrousan & Husam Yaseen & Amer Muflih Alkufahy & Malek Alsoud, 2022. "Boosting Online Purchase Intention in High-Uncertainty-Avoidance Societies: A Signaling Theory Approach," JOItmC, MDPI, vol. 8(3), pages 1-20, August.
    5. Jan Činčera & Grzegorz Mikusiński & Bohuslav Binka & Luis Calafate & Cristina Calheiros & Alexandra Cardoso & Marcus Hedblom & Michael Jones & Alex Koutsouris & Clara Vasconcelos & Katarzyna Iwińska, 2019. "Managing Diversity: The Challenges of Inter-University Cooperation in Sustainability Education," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    6. Kroeger, Frens, 2015. "The development, escalation and collapse of system trust: From the financial crisis to society at large," European Management Journal, Elsevier, vol. 33(6), pages 431-437.
    7. Matthias Mahlendorf, 2015. "Allowance for failure: reducing dysfunctional behavior by innovating accountability practices," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(3), pages 655-686, August.
    8. Constantinos Choromides, 2021. "Leading change in Financial Service Organisations: An Exploration of Employees’ Perceptions of Management of Change Using an Organisational Justice Framework," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 71(3-4), pages 67-97, July-Dece.
    9. Lang, Bodo & Botha, Elsamari & Robertson, Jeandri & Kemper, Joya A. & Dolan, Rebecca & Kietzmann, Jan, 2020. "How to grow the sharing economy? Create Prosumers!," Australasian marketing journal, Elsevier, vol. 28(3), pages 58-66.
    10. Dhanesh, Ganga S. & Sriramesh, Krishnamurthy, 2018. "Culture and Crisis Communication: Nestle India's Maggi Noodles Case," Journal of International Management, Elsevier, vol. 24(3), pages 204-214.
    11. Yesim Kustepeli & Yaprak Gulcan & Muırat Yercan & Batuhan Yıldırım, 2023. "The role of agricultural development cooperatives in establishing social capital," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 70(3), pages 681-704, June.
    12. Muhammad Waseem Bari & Muhammad Abrar & Mohsin Bashir & Sajjad Ahmad Baig & Meng Fanchen, 2019. "Soft Issues During Cross-Border Mergers and Acquisitions and Industry Performance, China–Pakistan Economic Corridor Based View," SAGE Open, , vol. 9(2), pages 21582440198, April.
    13. Shao, Bingjia & Cheng, Zhendong & Wan, Lijuan & Yue, Jie, 2021. "The impact of cross border E-tailer's return policy on consumer's purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    14. Oghazi, Pejvak & Karlsson, Stefan & Hellström, Daniel & Hjort, Klas, 2018. "Online purchase return policy leniency and purchase decision: Mediating role of consumer trust," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 190-200.
    15. Urvashi Tandon & Amit Mittal & Sridhar Manohar, 2021. "Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 945-964, December.
    16. Robert Hurley, 2023. "An Organizational Capacity for Trustworthiness: A Dynamic Routines Perspective," Journal of Business Ethics, Springer, vol. 188(3), pages 589-601, December.
    17. Johanna Kujala & Hanna Lehtimäki & Raminta Pučėtaitė, 2016. "Trust and Distrust Constructing Unity and Fragmentation of Organisational Culture," Journal of Business Ethics, Springer, vol. 139(4), pages 701-716, December.
    18. Shuoli Wang & Yanping Li & Yidong Tu, 2019. "Linking Proactive Personality to Life Satisfaction in the Chinese Context: The Mediation of Interpersonal Trust and Moderation of Positive Reciprocity Beliefs," Journal of Happiness Studies, Springer, vol. 20(8), pages 2471-2488, December.

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