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Performance analysis of a hybrid bike sharing system: A service-level-based approach under censored demand observations

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  • Albiński, Szymon
  • Fontaine, Pirmin
  • Minner, Stefan

Abstract

We investigate a hybrid bike-sharing system. We carry out a usage pattern and demand analysis on the booking data of the system and include the effects of censored demand in a service level analysis. Service levels are used as meaningful measures for evaluating the customer-oriented performance of bike-sharing systems. Our results show that service levels are overestimated when ignoring unobservable, censored demand effects. Furthermore, there are significant differences between free-standing and station-based bikes. Based on these results, an adjusted incentive and reposition policy could increase the booking number of free-standing bikes and thus customer satisfaction as well as the system’s profitability.

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  • Albiński, Szymon & Fontaine, Pirmin & Minner, Stefan, 2018. "Performance analysis of a hybrid bike sharing system: A service-level-based approach under censored demand observations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 116(C), pages 59-69.
    • Handle: RePEc:eee:transe:v:116:y:2018:i:c:p:59-69
    DOI: 10.1016/j.tre.2018.05.011
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    15. Li, Haojie & Zhang, Yingheng & Ding, Hongliang & Ren, Gang, 2019. "Effects of dockless bike-sharing systems on the usage of the London Cycle Hire," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 398-411.
    16. Huang, Di & Chen, Xinyuan & Liu, Zhiyuan & Lyu, Cheng & Wang, Shuaian & Chen, Xuewu, 2020. "A static bike repositioning model in a hub-and-spoke network framework," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
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    18. Gu, Wei & Li, Meng & Wang, Chen & Shang, Jennifer & Wei, Lirong, 2021. "Strategic sourcing selection for bike-sharing rebalancing: An evolutionary game approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 156(C).

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