IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v165y2021ics0040162520313925.html
   My bibliography  Save this article

A recipe for success: Crowdsourcing, online social networks, and their impact on organizational performance

Author

Listed:
  • Palacios-Marqués, Daniel
  • Gallego-Nicholls, José Fernando
  • Guijarro-García, María

Abstract

In the global and turbulent world we live in, companies must differentiate themselves by creating a competitive advantage through constant innovation to adapt to the changing environment. A firm's competitive advantage is permanently being contested. Thus, preserving this competitive advantage is critical. Consequently, firms can innovate to survive and thrive through two mechanisms: crowdsourcing and online social networks. However, the interrelationships between these mechanisms are poorly understood and need further testing. Online social networks and crowdsourcing involve individuals who are encouraged to share ideas, driving innovation through knowledge provision. This study aims to determine the importance of online social networks and crowdsourcing as elements that favor organizational learning processes to promote organizational development. This paper presents a set of hypotheses on the relationships between these variables. The findings suggest that online social networks, crowdsourcing, and organizational performance are correlated. Therefore, both of the research hypotheses are supported. Online social networks are shown to play an important role in companies by positively influencing the performance of organizations. Similarly, crowdsourcing is shown to benefit organizational performance.

Suggested Citation

  • Palacios-Marqués, Daniel & Gallego-Nicholls, José Fernando & Guijarro-García, María, 2021. "A recipe for success: Crowdsourcing, online social networks, and their impact on organizational performance," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    • Handle: RePEc:eee:tefoso:v:165:y:2021:i:c:s0040162520313925
    DOI: 10.1016/j.techfore.2020.120566
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162520313925
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2020.120566?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chien‐Huang Lin & Ching‐Huai Peng & Danny T. Kao, 2008. "The innovativeness effect of market orientation and learning orientation on business performance," International Journal of Manpower, Emerald Group Publishing Limited, vol. 29(8), pages 752-772, November.
    2. Jiménez-Jiménez, Daniel & Sanz-Valle, Raquel, 2011. "Innovation, organizational learning, and performance," Journal of Business Research, Elsevier, vol. 64(4), pages 408-417, April.
    3. Gunasekaran, Angappa & Papadopoulos, Thanos & Dubey, Rameshwar & Wamba, Samuel Fosso & Childe, Stephen J. & Hazen, Benjamin & Akter, Shahriar, 2017. "Big data and predictive analytics for supply chain and organizational performance," Journal of Business Research, Elsevier, vol. 70(C), pages 308-317.
    4. Bengt-Åke Lundvall & Peter Nielsen, 2007. "Knowledge management and innovation performance," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 207 - 223, April.
    5. Wendy K. Smith & Michael L. Tushman, 2005. "Managing Strategic Contradictions: A Top Management Model for Managing Innovation Streams," Organization Science, INFORMS, vol. 16(5), pages 522-536, October.
    6. Yu‐Lin Wang & Andrea D. Ellinger, 2011. "Organizational learning," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 512-536, August.
    7. Bengt‐Åke Lundvall & Peter Nielsen, 2007. "Knowledge management and innovation performance," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(3/4), pages 207-223, June.
    8. Wu, Chih-Wen, 2016. "The performance impact of social media in the chain store industry," Journal of Business Research, Elsevier, vol. 69(11), pages 5310-5316.
    9. Boons, Mark & Stam, Daan, 2019. "Crowdsourcing for innovation: How related and unrelated perspectives interact to increase creative performance," Research Policy, Elsevier, vol. 48(7), pages 1758-1770.
    10. Li Da Xu & Eric L. Xu & Ling Li, 2018. "Industry 4.0: state of the art and future trends," International Journal of Production Research, Taylor & Francis Journals, vol. 56(8), pages 2941-2962, April.
    11. Robert G. Fichman & Chris F. Kemerer, 1997. "The Assimilation of Software Process Innovations: An Organizational Learning Perspective," Management Science, INFORMS, vol. 43(10), pages 1345-1363, October.
    12. Acar, Oguz A., 2019. "Motivations and solution appropriateness in crowdsourcing challenges for innovation," Research Policy, Elsevier, vol. 48(8), pages 1-1.
    13. John Thompson & Bob Doherty, 2006. "The diverse world of social enterprise: A collection of social enterprise stories," International Journal of Social Economics, Emerald Group Publishing, vol. 33(5/6), pages 361-375, May.
    14. Peters, Matt D. & Wieder, Bernhard & Sutton, Steve G. & Wakefield, James, 2016. "Business intelligence systems use in performance measurement capabilities: Implications for enhanced competitive advantage," International Journal of Accounting Information Systems, Elsevier, vol. 21(C), pages 1-17.
    15. Jerez-Gomez, Pilar & Cespedes-Lorente, Jose & Valle-Cabrera, Ramon, 2005. "Organizational learning capability: a proposal of measurement," Journal of Business Research, Elsevier, vol. 58(6), pages 715-725, June.
    16. García-Morales, Víctor Jesús & Jiménez-Barrionuevo, María Magdalena & Gutiérrez-Gutiérrez, Leopoldo, 2012. "Transformational leadership influence on organizational performance through organizational learning and innovation," Journal of Business Research, Elsevier, vol. 65(7), pages 1040-1050.
    17. Hsu, Chin-Chun & Pereira, Arun, 2008. "Internationalization and performance: The moderating effects of organizational learning," Omega, Elsevier, vol. 36(2), pages 188-205, April.
    18. Segev, Ella, 2020. "Crowdsourcing contests," European Journal of Operational Research, Elsevier, vol. 281(2), pages 241-255.
    19. Tortorella, Guilherme Luz & Cawley Vergara, Alejandro Mac & Garza-Reyes, Jose Arturo & Sawhney, Rapinder, 2020. "Organizational learning paths based upon industry 4.0 adoption: An empirical study with Brazilian manufacturers," International Journal of Production Economics, Elsevier, vol. 219(C), pages 284-294.
    20. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
    21. repec:eee:respol:v:48:y:2019:i:8:p:- is not listed on IDEAS
    22. Joaquín Camps & Joaquín Alegre & Federico Torres, 2011. "Towards a methodology to assess organizational learning capability," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 687-703, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Katarzyna Szopik-Depczyńska & Izabela Dembińska & Agnieszka Barczak & Angelika Kędzierska-Szczepaniak & Krzysztof Szczepaniak & Radosław Depczyński & Giuseppe Ioppolo, 2021. "Does Crowdsourcing as Part of User-Driven Innovation Activity Affect Its Results? An Empirical Analysis of R&D Departments in Poland," Energies, MDPI, vol. 14(18), pages 1-20, September.
    2. Feng, Yuanyue & Yi, Zihui & Yang, Congcong & Chen, Ruoyi & Feng, Ye, 2022. "How do gamification mechanics drive solvers’ Knowledge contribution? A study of collaborative knowledge crowdsourcing," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    3. Damianos P. Sakas & Ioannis Dimitrios G. Kamperos & Dimitrios P. Reklitis & Nikolaos T. Giannakopoulos & Dimitrios K. Nasiopoulos & Marina C. Terzi & Nikos Kanellos, 2022. "The Effectiveness of Centralized Payment Network Advertisements on Digital Branding during the COVID-19 Crisis," Sustainability, MDPI, vol. 14(6), pages 1-23, March.
    4. Jianwei Ma & Hongyu Zhao & Ziyang Liu, 2022. "Perspective from Chinese Tourists: Study on Urban Tourism Experience of Seoul City Based on Online Travel Notes," Sustainability, MDPI, vol. 14(16), pages 1-17, August.
    5. Allal-Chérif, Oihab & Yela Aránega, Alba & Castaño Sánchez, Rafael, 2021. "Intelligent recruitment: How to identify, select, and retain talents from around the world using artificial intelligence," Technological Forecasting and Social Change, Elsevier, vol. 169(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Algarni, Mohammad A. & Ali, Murad & Leal-Rodríguez, Antonio L. & Albort-Morant, Gema, 2023. "The differential effects of potential and realized absorptive capacity on imitation and innovation strategies, and its impact on sustained competitive advantage," Journal of Business Research, Elsevier, vol. 158(C).
    2. Angélica Pigola & Priscila Rezende Costa, 2022. "In search of understanding about knowledge and learning on innovation performance," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(7), pages 3995-4022, July.
    3. Yunis, Manal & Tarhini, Abbas & Kassar, Abdulnasser, 2018. "The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship," Journal of Business Research, Elsevier, vol. 88(C), pages 344-356.
    4. Bag, Surajit & Gupta, Shivam & Kumar, Sameer, 2021. "Industry 4.0 adoption and 10R advance manufacturing capabilities for sustainable development," International Journal of Production Economics, Elsevier, vol. 231(C).
    5. Cheng, Cheng-Feng & Chang, Man-Ling & Li, Chu-Shiu, 2013. "Configural paths to successful product innovation," Journal of Business Research, Elsevier, vol. 66(12), pages 2561-2573.
    6. Agnihotri, Arpita & Bhattacharya, Saurabh & Jafari-Sadeghi, Vahid, 2023. "Combatting global disruption through tertius iungens orientation of CEOs: A moderated-mediated mechanism," Journal of International Management, Elsevier, vol. 29(5).
    7. Amal Alnamrouti & Husam Rjoub & Hale Ozgit, 2022. "Do Strategic Human Resources and Artificial Intelligence Help to Make Organisations More Sustainable? Evidence from Non-Governmental Organisations," Sustainability, MDPI, vol. 14(12), pages 1-23, June.
    8. Yin-Kuan Ng & Voon-Hsien Lee & Alex Tun-Lee Foo & Pei-Lee Gan, 2012. "The Relationship between Knowledge Management Practices and Technological Innovation: A Conceptual Framework," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 1(1), pages 71-89.
    9. Caroline D. Ditlev‐Simonsen & Atle Midttun, 2011. "What motivates managers to pursue corporate responsibility? a survey among key stakeholders," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(1), pages 25-38, January.
    10. Sundarakani, Balan & Ajaykumar, Aneesh & Gunasekaran, Angappa, 2021. "Big data driven supply chain design and applications for blockchain: An action research using case study approach," Omega, Elsevier, vol. 102(C).
    11. Joaquín García-Cruz & Juan Carlos Real, 2012. "Trust as a consequence of perceived commitment: Implications on organizational learning capability and product innovation," Working Papers 12.03, Universidad Pablo de Olavide, Department of Business Organization and Marketing (former Department of Business Administration).
    12. Ferdinand Augusty Tae & Wahyuningsih Wahyuningsih, 2018. "Salespeople’s innovativeness: a driver of sales performance," Management & Marketing, Sciendo, vol. 13(2), pages 966-984, June.
    13. Denitsa Hazarbassanova Blagoeva & Peter D. Ørberg Jensen & Hemant Merchant, 2020. "Services in International Business Studies: A Replication and Extension of Merchant and Gaur (2008)," Management International Review, Springer, vol. 60(3), pages 427-457, June.
    14. Dev K. Dutta & Vishal K. Gupta & Xiujian Chen, 2016. "A Tale of Three Strategic Orientations: A Moderated-Mediation Framework of the Impact of Entrepreneurial Orientation, Market Orientation, and Learning Orientation on Firm Performance," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 24(03), pages 313-348, September.
    15. Ashrafi, Amir & Zare Ravasan, Ahad & Trkman, Peter & Afshari, Samira, 2019. "The role of business analytics capabilities in bolstering firms’ agility and performance," International Journal of Information Management, Elsevier, vol. 47(C), pages 1-15.
    16. Naudé, Wim & Bray, Amy & Lee, Celina, 2021. "Crowdsourcing Artificial Intelligence in Africa: Findings from a Machine Learning Contest," IZA Discussion Papers 14545, Institute of Labor Economics (IZA).
    17. Chee‐Yang Fong & Keng‐Boon Ooi & Boon‐In Tan & Voon‐Hsien Lee & Alain Yee‐Loong Chong, 2011. "HRM practices and knowledge sharing: an empirical study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 704-723, August.
    18. Daria Ciriaci & Fernando Hervas Soriano, 2012. "Bridging ideas with markets. The impact of training, marketing and design on innovation," JRC Research Reports JRC75493, Joint Research Centre.
    19. Mohammad Reza Seddigh & Sajjad Shokouhyar & Fatemeh Loghmani, 2023. "Approaching towards sustainable supply chain under the spotlight of business intelligence," Annals of Operations Research, Springer, vol. 324(1), pages 937-970, May.
    20. Díaz-Chao, Ángel & Sainz-González, Jorge & Torrent-Sellens, Joan, 2016. "The competitiveness of small network-firm: A practical tool," Journal of Business Research, Elsevier, vol. 69(5), pages 1769-1774.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:165:y:2021:i:c:s0040162520313925. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.