IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v39y2018icp69-79.html
   My bibliography  Save this article

Enhancing team creative performance through social media and transactive memory system

Author

Listed:
  • Cao, Xiongfei
  • Ali, Ahsan

Abstract

Effective teamwork, knowledge coordination, and knowledge creation are recognized as essential sources of team effectiveness and creativity in modern organizations. Nowadays, social media is significantly modifying the patterns in the use of technology to support knowledge management practices in teams. At the same time, the literature shows that transactive memory system (TMS), which refers to how team members share their distributed knowledge and expertise, is an important factor affecting team performance. However, minimal effort has been made to elaborate on the precise role of social media in supporting TMS for enhancing absorptive capacity (ACAP) and knowledge creation capability (KCC) of the team, which in turn might influence team creative performance (TCP). Therefore, to address this gap in the literature, a theoretical model is developed and validated. Survey data collected from 334 members of 68 knowledge work teams indicated that social media use at work has a positive relationship with TMS and both social media use at work and TMS are positively related to ACAP and KCC of the team. Results further indicated that ACAP positively influenced KCC, and both have a direct relationship with TCP. This study shows that careful investment in social media by an organization can enhance meta-knowledge of “who knows what” within teams. Finally, exploring external knowledge alone is not enough. Instead, organizations must ensure external knowledge is utilized to create new knowledge to improve TCP.

Suggested Citation

  • Cao, Xiongfei & Ali, Ahsan, 2018. "Enhancing team creative performance through social media and transactive memory system," International Journal of Information Management, Elsevier, vol. 39(C), pages 69-79.
    • Handle: RePEc:eee:ininma:v:39:y:2018:i:c:p:69-79
    DOI: 10.1016/j.ijinfomgt.2017.11.009
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217305583
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2017.11.009?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Chen, Xiaogang & Li, Xue & Clark, Jan Guynes & Dietrich, Glenn B., 2013. "Knowledge sharing in open source software project teams: A transactive memory system perspective," International Journal of Information Management, Elsevier, vol. 33(3), pages 553-563.
    2. MacKenzie, Scott B. & Podsakoff, Philip M., 2012. "Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies," Journal of Retailing, Elsevier, vol. 88(4), pages 542-555.
    3. Andrew Hargadon & Angelo Fanelli, 2002. "Action and Possibility: Reconciling Dual Perspectives of Knowledge in Organizations," Organization Science, INFORMS, vol. 13(3), pages 290-302, June.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    5. Paul A. Pavlou & Omar A. El Sawy, 2006. "From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development," Information Systems Research, INFORMS, vol. 17(3), pages 198-227, September.
    6. Liao, Jenny & O'Brien, Anne T. & Jimmieson, Nerina L. & Restubog, Simon Lloyd D., 2015. "Predicting transactive memory system in multidisciplinary teams: The interplay between team and professional identities," Journal of Business Research, Elsevier, vol. 68(5), pages 965-977.
    7. Atreyi Kankanhalli & Bernard C.Y. Tan & Kwok‐Kee Wei, 2005. "Understanding seeking from electronic knowledge repositories: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(11), pages 1156-1166, September.
    8. Kyle Lewis, 2004. "Knowledge and Performance in Knowledge-Worker Teams: A Longitudinal Study of Transactive Memory Systems," Management Science, INFORMS, vol. 50(11), pages 1519-1533, November.
    9. Dai, Ye & Du, Kui & Byun, Gukdo & Zhu, Xi, 2017. "Ambidexterity in new ventures: The impact of new product development alliances and transactive memory systems," Journal of Business Research, Elsevier, vol. 75(C), pages 77-85.
    10. Gino, Francesca & Argote, Linda & Miron-Spektor, Ella & Todorova, Gergana, 2010. "First, get your feet wet: The effects of learning from direct and indirect experience on team creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 102-115, March.
    11. Paul D. Jackson & Jane Klobas, 2010. "Exploring the potential of Web 2.0 to improve knowledge directories and "group mind"," Working Papers 030, "Carlo F. Dondena" Centre for Research on Social Dynamics (DONDENA), Università Commerciale Luigi Bocconi.
    12. Maryam Alavi & Amrit Tiwana, 2002. "Knowledge integration in virtual teams: The potential role of KMS," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 53(12), pages 1029-1037, October.
    13. Lefebvre, Virginie Marie & Sorenson, Douglas & Henchion, Maeve & Gellynck, Xavier, 2016. "Social capital and knowledge sharing performance of learning networks," International Journal of Information Management, Elsevier, vol. 36(4), pages 570-579.
    14. Sirkka L. Jarvenpaa & Ann Majchrzak, 2008. "Knowledge Collaboration Among Professionals Protecting National Security: Role of Transactive Memories in Ego-Centered Knowledge Networks," Organization Science, INFORMS, vol. 19(2), pages 260-276, April.
    15. Zhong, Xuepan & Huang, Qian & Davison, Robert M. & Yang, Xuan & Chen, Huaping, 2012. "Empowering teams through social network ties," International Journal of Information Management, Elsevier, vol. 32(3), pages 209-220.
    16. Moreland, Richard L. & Myaskovsky, Larissa, 2000. "Exploring the Performance Benefits of Group Training: Transactive Memory or Improved Communication?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 117-133, May.
    17. Colakoglu, Saba & Yamao, Sachiko & Lepak, David P., 2014. "Knowledge creation capability in MNC subsidiaries: Examining the roles of global and local knowledge inflows and subsidiary knowledge stocks," International Business Review, Elsevier, vol. 23(1), pages 91-101.
    18. Olaisen, Johan & Revang, Oivind, 2017. "Working smarter and greener: Collaborative knowledge sharing in virtual global project teams," International Journal of Information Management, Elsevier, vol. 37(1), pages 1441-1448.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wang, Youying & Huang, Qian & Davison, Robert M. & Yang, Feng, 2018. "Effect of transactive memory systems on team performance mediated by knowledge transfer," International Journal of Information Management, Elsevier, vol. 41(C), pages 65-79.
    2. Luu Trong Tuan, 2023. "Fostering green product innovation through green entrepreneurial orientation: The roles of employee green creativity, green role identity, and organizational transactive memory system," Business Strategy and the Environment, Wiley Blackwell, vol. 32(1), pages 639-653, January.
    3. Cao, Xiongfei & Yu, Lingling, 2019. "Exploring the influence of excessive social media use at work: A three-dimension usage perspective," International Journal of Information Management, Elsevier, vol. 46(C), pages 83-92.
    4. Rebeca Soler-Costa & Pablo Lafarga-Ostáriz & Marta Mauri-Medrano & Antonio-José Moreno-Guerrero, 2021. "Netiquette: Ethic, Education, and Behavior on Internet—A Systematic Literature Review," IJERPH, MDPI, vol. 18(3), pages 1-15, January.
    5. Olaisen, Johan & Revang, Oivind, 2018. "Exploring the performance of tacit knowledge: How to make ordinary people deliver extraordinary results in teams," International Journal of Information Management, Elsevier, vol. 43(C), pages 295-304.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang, Youying & Huang, Qian & Davison, Robert M. & Yang, Feng, 2018. "Effect of transactive memory systems on team performance mediated by knowledge transfer," International Journal of Information Management, Elsevier, vol. 41(C), pages 65-79.
    2. Bachrach, Daniel G. & Mullins, Ryan, 2019. "A dual-process contingency model of leadership, transactive memory systems and team performance," Journal of Business Research, Elsevier, vol. 96(C), pages 297-308.
    3. David Dreyfus & Anand Nair & Srinivas Talluri, 2020. "The Impact of Chain Organization Size on Efficiency and Quality of Affiliated Facilities—Implications for Multi‐Unit Organizational Forms," Production and Operations Management, Production and Operations Management Society, vol. 29(7), pages 1605-1623, July.
    4. Ali, Ahsan & Bahadur, Waseem & Wang, Nan & Luqman, Adeel & Khan, Ali Nawaz, 2020. "Improving team innovation performance: Role of social media and team knowledge management capabilities," Technology in Society, Elsevier, vol. 61(C).
    5. Belbaly Aissa, Nassim & Gurău, Călin & Psychogios, Alexandros & Somsing, Autcharaporn, 2022. "Transactional memory systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    6. Kyle Lewis & Benjamin Herndon, 2011. "Transactive Memory Systems: Current Issues and Future Research Directions," Organization Science, INFORMS, vol. 22(5), pages 1254-1265, October.
    7. Linda Argote & Manpreet Hora, 2017. "Organizational Learning and Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 579-590, April.
    8. Ahsan Ali & Hongwei Wang & Ali Nawaz Khan & Abdul Hameed Pitafi & Muhammad Waqas Amin, 2019. "Exploring the knowledge-focused role of interdependent members on team creative performance," Asian Business & Management, Palgrave Macmillan, vol. 18(2), pages 98-121, April.
    9. Liao, Jenny & O'Brien, Anne T. & Jimmieson, Nerina L. & Restubog, Simon Lloyd D., 2015. "Predicting transactive memory system in multidisciplinary teams: The interplay between team and professional identities," Journal of Business Research, Elsevier, vol. 68(5), pages 965-977.
    10. Encarnación García-Sánchez & Víctor Jesús García-Morales & María Teresa Bolívar-Ramos, 2017. "The influence of top management support for ICTs on organisational performance through knowledge acquisition, transfer, and utilisation," Review of Managerial Science, Springer, vol. 11(1), pages 19-51, January.
    11. Olaisen, Johan & Revang, Oivind, 2018. "Exploring the performance of tacit knowledge: How to make ordinary people deliver extraordinary results in teams," International Journal of Information Management, Elsevier, vol. 43(C), pages 295-304.
    12. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    13. Kawai, Norifumi & Chung, Chul, 2019. "Expatriate utilization, subsidiary knowledge creation and performance: The moderating role of subsidiary strategic context," Journal of World Business, Elsevier, vol. 54(1), pages 24-36.
    14. Hyeon Gyu Jeon & Kun Chang Lee, 2020. "Emotional Factors Affecting Knowledge Sharing Intentions in the Context of Competitive Knowledge Network," Sustainability, MDPI, vol. 12(4), pages 1-23, February.
    15. Klaus E. Meyer & Chengguang Li & Andreas P. J. Schotter, 0. "Managing the MNE subsidiary: Advancing a multi-level and dynamic research agenda," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 0, pages 1-39.
    16. Hadjielias, Elias & Christofi, Michael & Tarba, Shlomo, 2021. "Knowledge hiding and knowledge sharing in small family farms: A stewardship view," Journal of Business Research, Elsevier, vol. 137(C), pages 279-292.
    17. Pearsall, Matthew J. & Ellis, Aleksander P.J. & Stein, Jordan H., 2009. "Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 109(1), pages 18-28, May.
    18. Lijie Feng & Zhenzhen Zhao & Jinfeng Wang & Ke Zhang, 2022. "The Impact of Knowledge Management Capabilities on Innovation Performance from Dynamic Capabilities Perspective: Moderating the Role of Environmental Dynamism," Sustainability, MDPI, vol. 14(8), pages 1-19, April.
    19. Singh, Sanjay Kumar, 2019. "Territoriality, task performance, and workplace deviance: Empirical evidence on role of knowledge hiding," Journal of Business Research, Elsevier, vol. 97(C), pages 10-19.
    20. Jamal Shamsie & Michael J. Mannor, 2013. "Looking Inside the Dream Team: Probing Into the Contributions of Tacit Knowledge as an Organizational Resource," Organization Science, INFORMS, vol. 24(2), pages 513-529, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:39:y:2018:i:c:p:69-79. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.