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A quantitative valuation of tourist experience in Lisbon

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  • Sarra, Annalina
  • Di Zio, Simone
  • Cappucci, Marianna

Abstract

The increasing value of tourist satisfaction for tourism promotion has led to a substantial increase in research into the process of measuring the satisfaction of tourists, and various approaches and theories have been developed.

Suggested Citation

  • Sarra, Annalina & Di Zio, Simone & Cappucci, Marianna, 2015. "A quantitative valuation of tourist experience in Lisbon," Annals of Tourism Research, Elsevier, vol. 53(C), pages 1-16.
    • Handle: RePEc:eee:anture:v:53:y:2015:i:c:p:1-16
    DOI: 10.1016/j.annals.2015.04.003
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    References listed on IDEAS

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    1. Bloemer, JoseM. M. & Kasper, Hans D. P., 1995. "The complex relationship between consumer satisfaction and brand loyalty," Journal of Economic Psychology, Elsevier, vol. 16(2), pages 311-329, July.
    2. Oliver, Richard L & DeSarbo, Wayne S, 1988. "Response Determinants in Satisfaction Judgments," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(4), pages 495-507, March.
    3. Lara Fontanella & Mara Maretti & Annalina Sarra, 2014. "Gender fluidity across the world: a Multilevel Item Response Theory approach," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(5), pages 2553-2568, September.
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    6. Assaker, Guy & Vinzi, Vincenzo Esposito & O’Connor, Peter, 2011. "Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model," Tourism Management, Elsevier, vol. 32(4), pages 890-901.
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    Citations

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    Cited by:

    1. Virginica Rusu & Cristian Rusu & Nicolás Matus & Federico Botella, 2023. "Tourist Experience Challenges: A Holistic Approach," Sustainability, MDPI, vol. 15(17), pages 1-32, August.
    2. Battisti, Enrico & Giachino, Chiara & Iaia, Lea & Stylianou, Ioanna & Papatheodorou, Andreas, 2022. "Air transport and mood in younger generations: The role of travel significance and COVID-19," Journal of Air Transport Management, Elsevier, vol. 103(C).
    3. Jianqiong Yuan & Jingjing Li & Jinyang Deng & Douglas Arbogast, 2021. "Past Experience and Willingness to Pay: A Comparative Examination of Destination Loyalty in Two National Parks, China," Sustainability, MDPI, vol. 13(16), pages 1-26, August.
    4. Ana Mᵃ Castillo-Canalejo & Sandra Mᵃ Sánchez-Cañizares & Luna Santos-Roldán & Guzmán Antonio Muñoz-Fernández, 2020. "Food Markets: A Motivation-Based Segmentation of Tourists," IJERPH, MDPI, vol. 17(7), pages 1-13, March.
    5. Alfiero, Simona & Battisti, Enrico & Ηadjielias, Elias, 2022. "Black box technology, usage-based insurance, and prediction of purchase behavior: Evidence from the auto insurance sector," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    6. Min Shao & Derong Lin, 2021. "A Study on How the Five Senses Are Affected When Tourists Experience Towns with Forest Characteristics: An Empirical Analysis Based on the Data of Fujian, Guangdong and Sichuan in China," Sustainability, MDPI, vol. 13(15), pages 1-16, July.
    7. Battisti, Enrico & Alfiero, Simona & Leonidou, Erasmia, 2022. "Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees," Journal of Business Research, Elsevier, vol. 150(C), pages 38-50.
    8. Battisti, Enrico & Alfiero, Simona & Quaglia, Roberto & Yahiaoui, Dorra, 2022. "Financial performance and global start-ups: the impact of knowledge management practices," Journal of International Management, Elsevier, vol. 28(4).
    9. Silvia Aulet & Tomasz Duda, 2020. "Tourism Accessibility and Its Impact on the Spiritual Sustainability of Sacred Sites," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    10. Castellano, Rosalia & Chelli, Francesco M. & Ciommi, Mariateresa & Musella, Gaetano & Punzo, Gennaro & Salvati, Luca, 2020. "Trahit sua quemque voluptas. The multidimensional satisfaction of foreign tourists visiting Italy," Socio-Economic Planning Sciences, Elsevier, vol. 70(C).

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