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Analyzing the effects of social impacts of events on satisfaction and loyalty

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  • Yürük, Pınar
  • Akyol, Ayşe
  • Şimşek, Gülhayat Gölbaşı

Abstract

The purpose of this study is to examine the social impacts of events on participants’ satisfaction and whether loyalty is a result of this satisfaction when taking attendance to event into consideration. This study uses data from a sample of 542 participants who participated in the Kirkpinar Oil Wrestling Festival. Factor analysis was performed, and the data was sorted into seven different categories: community benefits, cultural and educational benefits, quality of life concerns, community resource concerns, attendance to event, satisfaction, and loyalty. Structural equation modeling was performed, and the hypotheses were tested using bootstrap confidence intervals in addition to classical testing procedures. The hypothesis results showed a direct effect on quality of life concerns and attendance to event. In events on satisfaction, there was also a direct effect on loyalty. In addition, there was an indirect effect on quality of life concerns and attendance to events on loyalty through satisfaction.

Suggested Citation

  • Yürük, Pınar & Akyol, Ayşe & Şimşek, Gülhayat Gölbaşı, 2017. "Analyzing the effects of social impacts of events on satisfaction and loyalty," Tourism Management, Elsevier, vol. 60(C), pages 367-378.
    • Handle: RePEc:eee:touman:v:60:y:2017:i:c:p:367-378
    DOI: 10.1016/j.tourman.2016.12.016
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    2. Scarpi, Daniele & Confente, Ilenia & Russo, Ivan, 2022. "The impact of tourism on residents' intention to stay. A qualitative comparative analysis," Annals of Tourism Research, Elsevier, vol. 97(C).
    3. Pantas H. Silaban & Andri D.K. Silalahi & Edgar Octoyuda & Donita Panjaitan, 2020. "The Role of Authenticity and Satisfaction on Tourists' Revisit Intention at Air Soda Destination," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(4), pages 365-376.

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