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The complex relationship between consumer satisfaction and brand loyalty

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  • Bloemer, JoseM. M.
  • Kasper, Hans D. P.
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    File URL: http://www.sciencedirect.com/science/article/B6V8H-3Y5FPVR-Y/2/c8655b289b2e04e096f95896f60b9abf
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Economic Psychology.

    Volume (Year): 16 (1995)
    Issue (Month): 2 (July)
    Pages: 311-329

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    Handle: RePEc:eee:joepsy:v:16:y:1995:i:2:p:311-329

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    Web page: http://www.elsevier.com/locate/joep

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    1. Mittal, Banwari & Lee, Myung-Soo, 1989. "A causal model of consumer involvement," Journal of Economic Psychology, Elsevier, vol. 10(3), pages 363-389, November.
    2. Petty, Richard E & Cacioppo, John T & Schumann, David, 1983. " Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement," Journal of Consumer Research, University of Chicago Press, vol. 10(2), pages 135-46, September.
    3. Kasper, Hans, 1988. "On problem perception, dissatisfaction and brand loyalty," Journal of Economic Psychology, Elsevier, vol. 9(3), pages 387-397, September.
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    Cited by:
    1. P. Van Kenhove & K. De Wulf & D. Van Den Poelt, 2003. "Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/168, Ghent University, Faculty of Economics and Business Administration.
    2. Moisescu, Ovidiu I., 2006. "A Conceptual Analysis of Brand Loyalty As Core Dimension of Brand Equity," MPRA Paper 7504, University Library of Munich, Germany.

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