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New development: COVID-19 as an accelerator of digital transformation in public service delivery

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Cited by:

  1. Luigi Nasta & Luca Pirolo, 2021. "Digital Technologies to Fight the Pandemic Crisis: Evidence from The Vatican Museums," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 12(4), pages 163-174, August.
  2. Khogali Hind, 2022. "Saudi Vision 2030: Applying a Sustainable Smart Techno-Cultural Assessment Method to Evaluate Museums’ Performance Post-COVID-19," Journal of Sustainable Development, Canadian Center of Science and Education, vol. 15(3), pages 1-46, May.
  3. Pedro R. Palos-Sánchez & Pedro Baena-Luna & Mercedes García-Ordaz & Francisco J. Martínez-López, 2023. "Digital Transformation and Local Government Response to the COVID-19 Pandemic: An Assessment of Its Impact on the Sustainable Development Goals," SAGE Open, , vol. 13(2), pages 21582440231, April.
  4. Elena Bonel & Mauro Capestro & Eleonora Di Maria, 2023. "How COVID-19 impacted cultural consumption: an explorative analysis of Gen Z’s digital museum experiences," Italian Journal of Marketing, Springer, vol. 2023(2), pages 135-160, June.
  5. Anca Antoaneta Vărzaru, 2022. "An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement," IJERPH, MDPI, vol. 19(22), pages 1-17, November.
  6. AlNuaimi, Bader K. & Kumar Singh, Sanjay & Ren, Shuang & Budhwar, Pawan & Vorobyev, Dmitriy, 2022. "Mastering digital transformation: The nexus between leadership, agility, and digital strategy," Journal of Business Research, Elsevier, vol. 145(C), pages 636-648.
  7. Begkos, Christos & Antonopoulou, Katerina & Ronzani, Matteo, 2024. "To datafication and beyond: Digital transformation and accounting technologies in the healthcare sector," The British Accounting Review, Elsevier, vol. 56(4).
  8. Bernhard Hirsch & Fabienne-Sophie Schäfer & Aleksander Aristovnik & Polonca Kovač & Dejan Ravšelj, 2023. "The impact of Digitalized Communication on the effectiveness of Local Administrative Authorities – Findings from Central European Countries in the COVID-19 Crisis," Journal of Business Economics, Springer, vol. 93(1), pages 173-192, January.
  9. Khoza, Oratilwe & Maramura, Tafadzwa Clementine, 2024. "Transforming Human Settlements in a Post-covid Era: A Case Study of The Mangaung Metropolitan Municipality," Journal of Economic and Social Development, Clinical Journals Press, vol. 11(01), pages 01-14, March.
  10. Yunho Ji & Sang-Min Kim & YoungJun Kim, 2024. "A Way to Attract Digital Nomads to Tourist Destinations in the New Normal Era," Sustainability, MDPI, vol. 16(6), pages 1-16, March.
  11. Barrutia, Jose M. & Echebarria, Carmen, 2021. "Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation," Technology in Society, Elsevier, vol. 67(C).
  12. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
  13. Raišys Simonas Juozapas & Raišienė Agota Giedrė, 2023. "Management Theories’ Potential for Better Digital Service Customer Experience," Management of Organizations: Systematic Research, Sciendo, vol. 89(1), pages 87-101, June.
  14. Jorge Luis Tonetto & Adelar Fochezatto & Josep Miquel Pique, 2023. "The Impact of the COVID-19 Pandemic on the Use of the Menor Preço Brasil Application," Administrative Sciences, MDPI, vol. 13(11), pages 1-19, October.
  15. Laura Seinsche & Kristina Schubin & Jana Neumann & Holger Pfaff, 2022. "Employees’ Resources, Demands and Health While Working from Home during COVID-19 Pandemic—A Qualitative Study in the Public Sector," IJERPH, MDPI, vol. 20(1), pages 1-22, December.
  16. Aleksander Aristovnik & Polonca Kovač & Eva Murko & Dejan Ravšelj & Lan Umek & Marie Bohatá & Bernhard Hirsch & Fabienne-Sophie Schäfer & Nina Tomaževič, 2021. "The Use of ICT by Local General Administrative Authorities during COVID-19 for a Sustainable Future: Comparing Five European Countries," Sustainability, MDPI, vol. 13(21), pages 1-20, October.
  17. Marco Minghini & Alessandro Sarretta & Maurizio Napolitano, 2022. "OpenStreetMap Contribution to Local Data Ecosystems in COVID-19 Times: Experiences and Reflections from the Italian Case," Data, MDPI, vol. 7(4), pages 1-21, March.
  18. Tarik Dogru & Nathana Line & Lydia Hanks & Fulya Acikgoz & Je’Anna Abbott & Selim Bakir & Adiyukh Berbekova & Anil Bilgihan & Ali Iskender & Murat Kizildag & Minwoo Lee & Woojin Lee & Sean McGinley , 2024. "The implications of generative artificial intelligence in academic research and higher education in tourism and hospitality," Tourism Economics, , vol. 30(5), pages 1083-1094, August.
  19. Olena Liakh, 2021. "Accountability through Sustainability Data Governance: Reconfiguring Reporting to Better Account for the Digital Acceleration," Sustainability, MDPI, vol. 13(24), pages 1-18, December.
  20. John Levesque & Cédric Dalmasso & Sophie Hooge, 2022. "Understanding the Impacts of Digital Transformation in the Service Industry: the Mutation of the Back-Office Function in the Insurance Sector," Post-Print hal-04068150, HAL.
  21. Ruixin Su & Bojan Obrenovic & Jianguo Du & Danijela Godinic & Akmal Khudaykulov, 2022. "COVID-19 Pandemic Implications for Corporate Sustainability and Society: A Literature Review," IJERPH, MDPI, vol. 19(3), pages 1-23, January.
  22. Alshurafa, Mohammed & Aboramadan, Mohammed & Haniffa, Roszaini, 2023. "Digital postcolonialism and NGO accountability during COVID-19: Evidence from the Gaza Strip," The British Accounting Review, Elsevier, vol. 55(5).
  23. Jin Sung Rha & Hong-Hee Lee, 2022. "Research trends in digital transformation in the service sector: a review based on network text analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 77-98, March.
  24. Omweri, F. S., 2024. "A Systematic Literature Review of E-Government Implementation in Developing Countries: Examining Urban-Rural Disparities, Institutional Capacity, and Socio-Cultural Factors in the Context of Local Gov," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 1173-1199, August.
  25. Ayoub Ouboumlik, 2024. "Die digitale Transformation der öffentlichen Verwaltung: Eine systematische Literaturübersicht [The digital transformation of public administration: A systematic literature review]," Post-Print hal-04677269, HAL.
  26. Duo Yang & Jincheng Zhou & Dingpu Shi & Qingna Pan & Dan Wang & Xiaohong Chen & Jiu Liu, 2022. "Research Status, Hotspots, and Evolutionary Trends of Global Digital Education via Knowledge Graph Analysis," Sustainability, MDPI, vol. 14(22), pages 1-20, November.
  27. Aarthi Raghavan & Mehmet Akif Demircioglu & Serik Orazgaliyev, 2021. "COVID-19 and the New Normal of Organizations and Employees: An Overview," Sustainability, MDPI, vol. 13(21), pages 1-19, October.
  28. Frida Betto & Alberto Sardi & Patrizia Garengo & Enrico Sorano, 2022. "The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review," IJERPH, MDPI, vol. 19(16), pages 1-22, August.
  29. Elvin Shava & Shikha Vyas-Doorgapersad, 2022. "Fostering digital innovations to accelerate service delivery in South African Local Government," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 83-91, March.
  30. Nashwan M. A. Saif & Jianping Ruan & Bojan Obrenovic, 2021. "Sustaining Trade during COVID-19 Pandemic: Establishing a Conceptual Model Including COVID-19 Impact," Sustainability, MDPI, vol. 13(10), pages 1-20, May.
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