IDEAS home Printed from https://ideas.repec.org/r/inm/ormnsc/v50y2004i10p1449-1461.html
   My bibliography  Save this item

Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Otis B. Jennings & Josh E. Reed, 2012. "An Overloaded Multiclass FIFO Queue with Abandonments," Operations Research, INFORMS, vol. 60(5), pages 1282-1295, October.
  2. Rouba Ibrahim & Mor Armony & Achal Bassamboo, 2017. "Does the Past Predict the Future? The Case of Delay Announcements in Service Systems," Management Science, INFORMS, vol. 63(6), pages 1762-1780, June.
  3. Rouba Ibrahim, 2018. "Sharing delay information in service systems: a literature survey," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 49-79, June.
  4. Rami Atar & Chanit Giat & Nahum Shimkin, 2010. "The c(mu)/(theta) Rule for Many-Server Queues with Abandonment," Operations Research, INFORMS, vol. 58(5), pages 1427-1439, October.
  5. Junfei Huang & Avishai Mandelbaum & Hanqin Zhang & Jiheng Zhang, 2017. "Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing," Operations Research, INFORMS, vol. 65(5), pages 1380-1397, October.
  6. Otis B. Jennings & Jamol Pender, 2016. "Comparisons of ticket and standard queues," Queueing Systems: Theory and Applications, Springer, vol. 84(1), pages 145-202, October.
  7. Rouba Ibrahim & Ward Whitt, 2009. "Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments," Management Science, INFORMS, vol. 55(10), pages 1729-1742, October.
  8. Rami Atar, 2012. "A Diffusion Regime with Nondegenerate Slowdown," Operations Research, INFORMS, vol. 60(2), pages 490-500, April.
  9. Avishai Mandelbaum & Petar Momčilović, 2008. "Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime," Mathematics of Operations Research, INFORMS, vol. 33(3), pages 561-586, August.
  10. Ohad Perry & Ward Whitt, 2009. "Responding to Unexpected Overloads in Large-Scale Service Systems," Management Science, INFORMS, vol. 55(8), pages 1353-1367, August.
  11. Zhenghua Long & Jiheng Zhang, 2019. "Virtual allocation policies for many-server queues with abandonment," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 90(3), pages 399-451, December.
  12. Avishai Mandelbaum & Petar Momčilović, 2012. "Queues with Many Servers and Impatient Customers," Mathematics of Operations Research, INFORMS, vol. 37(1), pages 41-65, February.
  13. Ward Whitt, 2006. "Fluid Models for Multiserver Queues with Abandonments," Operations Research, INFORMS, vol. 54(1), pages 37-54, February.
  14. Urtzi Ayesta & Peter Jacko & Vladimir Novak, 2017. "Scheduling of multi-class multi-server queueing systems with abandonments," Journal of Scheduling, Springer, vol. 20(2), pages 129-145, April.
  15. Achal Bassamboo & Rouba Ibrahim, 2021. "A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement," Management Science, INFORMS, vol. 67(7), pages 4191-4208, July.
  16. Anatolii Puhalskii, 2013. "On the $$M_t/M_t/K_t+M_t$$ queue in heavy traffic," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 78(1), pages 119-148, August.
  17. Ward Whitt, 2006. "Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters," Operations Research, INFORMS, vol. 54(2), pages 247-260, April.
  18. Mor Armony & Avishai Mandelbaum, 2011. "Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers," Operations Research, INFORMS, vol. 59(1), pages 50-65, February.
  19. Ohad Perry & Ward Whitt, 2013. "A Fluid Limit for an Overloaded X Model via a Stochastic Averaging Principle," Mathematics of Operations Research, INFORMS, vol. 38(2), pages 294-349, May.
  20. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  21. Itai Gurvich & Ohad Perry, 2012. "Overflow Networks: Approximations and Implications to Call Center Outsourcing," Operations Research, INFORMS, vol. 60(4), pages 996-1009, August.
  22. Noa Zychlinski & Avishai Mandelbaum & Petar Momčilović, 2018. "Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 15-47, June.
  23. Z. Justin Ren & Yong-Pin Zhou, 2008. "Call Center Outsourcing: Coordinating Staffing Level and Service Quality," Management Science, INFORMS, vol. 54(2), pages 369-383, February.
  24. Opher Baron & Joseph Milner, 2009. "Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements," Operations Research, INFORMS, vol. 57(3), pages 685-700, June.
  25. Charles Knessl & Johan Leeuwaarden, 2015. "Transient analysis of the Erlang A model," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 82(2), pages 143-173, October.
  26. Itay Gurvich & Mor Armony & Avishai Mandelbaum, 2008. "Service-Level Differentiation in Call Centers with Fully Flexible Servers," Management Science, INFORMS, vol. 54(2), pages 279-294, February.
  27. Guodong Pang & Ohad Perry, 2015. "A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending," Management Science, INFORMS, vol. 61(1), pages 73-91, January.
  28. Guodong Pang & Ward Whitt, 2009. "Service Interruptions in Large-Scale Service Systems," Management Science, INFORMS, vol. 55(9), pages 1499-1512, September.
  29. Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
  30. Alexander L. Stolyar & Tolga Tezcan, 2011. "Shadow-Routing Based Control of Flexible Multiserver Pools in Overload," Operations Research, INFORMS, vol. 59(6), pages 1427-1444, December.
  31. Wang, Haiyan & Olsen, Tava Lennon & Liu, Guiqing, 2018. "Service capacity competition with peak arrivals and delay sensitive customers," Omega, Elsevier, vol. 77(C), pages 80-95.
  32. Rishi Talreja & Ward Whitt, 2008. "Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing," Management Science, INFORMS, vol. 54(8), pages 1513-1527, August.
  33. Shuangchi He, 2020. "Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient," Operations Research, INFORMS, vol. 68(4), pages 1265-1284, July.
  34. Jouini, Oualid & Pot, Auke & Koole, Ger & Dallery, Yves, 2010. "Online scheduling policies for multiclass call centers with impatient customers," European Journal of Operational Research, Elsevier, vol. 207(1), pages 258-268, November.
  35. Ning Cai & Xuewei Yang, 2021. "A Computational Approach to First Passage Problems of Reflected Hyperexponential Jump Diffusion Processes," INFORMS Journal on Computing, INFORMS, vol. 33(1), pages 216-229, January.
  36. Jing Dong & Pnina Feldman & Galit B. Yom-Tov, 2015. "Service Systems with Slowdowns: Potential Failures and Proposed Solutions," Operations Research, INFORMS, vol. 63(2), pages 305-324, April.
  37. Francis de Véricourt & Otis B. Jennings, 2008. "Dimensioning Large-Scale Membership Services," Operations Research, INFORMS, vol. 56(1), pages 173-187, February.
  38. Anatoly Nazarov & Alexander Moiseev & Tuan Phung-Duc & Svetlana Paul, 2020. "Diffusion Limit of Multi-Server Retrial Queue with Setup Time," Mathematics, MDPI, vol. 8(12), pages 1-20, December.
  39. Najiya Fatma & Varun Ramamohan, 2023. "Patient diversion using real-time delay predictions across healthcare facility networks," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 45(2), pages 437-476, June.
  40. Ohad Perry & Ward Whitt, 2011. "A Fluid Approximation for Service Systems Responding to Unexpected Overloads," Operations Research, INFORMS, vol. 59(5), pages 1159-1170, October.
  41. Itai Gurvich & Junfei Huang & Avishai Mandelbaum, 2014. "Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State," Mathematics of Operations Research, INFORMS, vol. 39(2), pages 325-373, May.
  42. A. Korhan Aras & Xinyun Chen & Yunan Liu, 2018. "Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 81-125, June.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.