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Discretionary Task Ordering: Queue Management in Radiological Services

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Cited by:

  1. Zhankun Sun & Nilay Tanık Argon & Serhan Ziya, 2022. "When to Triage in Service Systems with Hidden Customer Class Identities?," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 172-193, January.
  2. Lamar Pierce & Laura W. Wang & Dennis J. Zhang, 2021. "Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 933-951, July.
  3. Yichuan Ding & Eric Park & Mahesh Nagarajan & Eric Grafstein, 2019. "Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS)," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 723-741, October.
  4. Achal Bassamboo & Antonio Moreno & Ioannis Stamatopoulos, 2020. "Inventory Auditing and Replenishment Using Point‐of‐Sales Data," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1219-1231, May.
  5. Brett Hathaway & Evgeny Kagan & John Jones, 2026. "One at a Time? The Personal Productivity Bias in Emergency Department Patient Assignment," Papers 2605.24208, arXiv.org.
  6. Suparerk Lekwijit & Christian Terwiesch & David A. Asch & Kevin G. Volpp, 2024. "Evaluating the Efficacy of Connected Healthcare: An Empirical Examination of Patient Engagement Approaches and Their Impact on Readmission," Management Science, INFORMS, vol. 70(6), pages 3417-3446, June.
  7. Hamsa Bastani & Osbert Bastani & Wichinpong Park Sinchaisri, 2026. "Improving Human Sequential Decision Making with Reinforcement Learning," Management Science, INFORMS, vol. 72(1), pages 733-755, January.
  8. Masoud Kamalahmadi & Qiuping Yu & Yong-Pin Zhou, 2021. "Call to Duty: Just-in-Time Scheduling in a Restaurant Chain," Management Science, INFORMS, vol. 67(11), pages 6751-6781, November.
  9. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
  10. Celik, Umit & Rath, Sandeep & Staats, Bradley, 2024. "Reducing Appointment Delays: The Impact of Standardized EHR Usage on Physician Timeliness," OSF Preprints pcq43, Center for Open Science.
  11. Qiuping Yu & Shawn Mankad & Masha Shunko, 2023. "Evidence of the Unintended Labor Scheduling Implications of the Minimum Wage," Manufacturing & Service Operations Management, INFORMS, vol. 25(5), pages 1947-1965, September.
  12. Maya Balakrishnan & Kris Johnson Ferreira & Jordan Tong, 2026. "Human-Algorithm Collaboration with Private Information: Naïve Advice-Weighting Behavior and Mitigation," Management Science, INFORMS, vol. 72(1), pages 265-284, January.
  13. Maria R. Ibanez & Michael W. Toffel, 2020. "How Scheduling Can Bias Quality Assessment: Evidence from Food-Safety Inspections," Management Science, INFORMS, vol. 66(6), pages 2396-2416, June.
  14. Jiankun Sun & Dennis J. Zhang & Haoyuan Hu & Jan A. Van Mieghem, 2022. "Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations," Management Science, INFORMS, vol. 68(2), pages 846-865, February.
  15. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
  16. Blair Flicker, 2026. "Managerial Insight and “Optimal” Algorithms," Management Science, INFORMS, vol. 72(1), pages 128-147, January.
  17. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
  18. Gary J. Young & E. David Zepeda & Stephen Flaherty & Md Mahmudul Hasan, 2023. "Physician practice migration and changes in practice style: An empirical analysis of inappropriate diagnostic imaging in primary care," Production and Operations Management, Production and Operations Management Society, vol. 32(12), pages 3986-4004, December.
  19. Evgeny Kagan & Christian Jost & Tobias Lieberum & Sebastian Schiffels, 2026. "On Repeat: Does Iteration Drive Innovation?," Papers 2603.00722, arXiv.org.
  20. Mohamad Soltani & Robert J. Batt & Hessam Bavafa & Brian W. Patterson, 2022. "Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use," Manufacturing & Service Operations Management, INFORMS, vol. 24(6), pages 3079-3098, November.
  21. Guillaume Roels, 2020. "High-Performance Practice Processes," Management Science, INFORMS, vol. 66(4), pages 1509-1526, April.
  22. Jing Dong & Berk Görgülü & Vahid Sarhangian, 2024. "What Causes Delays in Admission to Rehabilitation Care? A Structural Estimation Approach," Manufacturing & Service Operations Management, INFORMS, vol. 26(2), pages 465-484, March.
  23. Mirko Kremer & Francis de Véricourt, 2023. "Mismanaging Diagnostic Accuracy Under Congestion," Operations Research, INFORMS, vol. 71(3), pages 895-916, May.
  24. Guihua Wang & Jun Li & Wallace J. Hopp, 2022. "An Instrumental Variable Forest Approach for Detecting Heterogeneous Treatment Effects in Observational Studies," Management Science, INFORMS, vol. 68(5), pages 3399-3418, May.
  25. Clare Snyder & Samantha Keppler & Stephen Leider, 2026. "Algorithm Reliance: Fast and Slow," Management Science, INFORMS, vol. 72(1), pages 368-385, January.
  26. Yixin (Iris) Wang & George Ball & Gopesh Anand & Hyunwoo Park, 2025. "Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages," Manufacturing & Service Operations Management, INFORMS, vol. 27(3), pages 789-807, May.
  27. Ruomeng Cui & Hao Ding & Feng Zhu, 2020. "Gender Inequality in Research Productivity During the COVID-19 Pandemic," Papers 2006.10194, arXiv.org, revised Feb 2021.
  28. Ruomeng Cui & Meng Li & Shichen Zhang, 2022. "AI and Procurement," Manufacturing & Service Operations Management, INFORMS, vol. 24(2), pages 691-706, March.
  29. Saravanan Kesavan & Tarun Kushwaha, 2020. "Field Experiment on the Profit Implications of Merchants’ Discretionary Power to Override Data-Driven Decision-Making Tools," Management Science, INFORMS, vol. 66(11), pages 5182-5190, November.
  30. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
  31. Hessam Bavafa & Jónas Oddur Jónasson, 2024. "The Distributional Impact of Fatigue on Performance," Management Science, INFORMS, vol. 70(5), pages 3319-3337, May.
  32. Xuemei Shi & Ryuichi Nakamoto, 2024. "An empirical study of professionals’ experiential learning in Japan," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 14(4), pages 945-972, December.
  33. Arshya Feizi & Anita Carson & Jillian Berry Jaeker & William Evan Baker, 2023. "To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity," Operations Research, INFORMS, vol. 71(3), pages 939-957, May.
  34. Srishti Arora & Vivek Choudhary & Pavel Kireyev, 2025. "Don’t Fake It If You Can’t Make It: Driver Misconduct in Last-Mile Delivery," Management Science, INFORMS, vol. 71(5), pages 3790-3808, May.
  35. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  36. Wenhao Li & Zhankun Sun & L. Jeff Hong, 2023. "Who Is Next: Patient Prioritization Under Emergency Department Blocking," Operations Research, INFORMS, vol. 71(3), pages 821-842, May.
  37. Brett A. Hathaway & Evgeny Kagan & Maqbool Dada, 2023. "The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?”," Operations Research, INFORMS, vol. 71(3), pages 843-859, May.
  38. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
  39. Ruomeng Cui & Hao Ding & Feng Zhu, 2022. "Gender Inequality in Research Productivity During the COVID-19 Pandemic," Manufacturing & Service Operations Management, INFORMS, vol. 24(2), pages 707-726, March.
  40. Song-Hee Kim & Jordan Tong & Carol Peden, 2020. "Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization," Management Science, INFORMS, vol. 66(11), pages 5151-5170, November.
  41. Hessam Bavafa & Jónas Oddur Jónasson, 2021. "Recovering from Critical Incidents: Evidence from Paramedic Performance," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 914-932, July.
  42. Ming Hu & Ruslan Momot & Jianfu Wang, 2022. "Privacy Management in Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 24(5), pages 2761-2779, September.
  43. Felipe Caro & Jean-Edouard Colliard & Elena Katok & Axel Ockenfels & Nicolas Stier-Moses & Catherine Tucker & D. J. Wu, 2026. "Introduction to the Special Issue on the Human-Algorithm Connection," Management Science, INFORMS, vol. 72(1), pages 1-13, January.
  44. Angelopoulos, Spyros & Bendoly, Elliot & Fransoo, Jan C. & Hoberg, Kai & Ou, Carol & Tenhiälä, Antti, 2023. "Digital transformation in operations management: Fundamental change through agency reversal," Other publications TiSEM 373742f5-0b87-4276-9ed6-8, Tilburg University, School of Economics and Management.
  45. Evgeny Kagan & Christian Jost & Tobias Lieberum & Sebastian Schiffels, 2026. "On Repeat: Does Iteration Drive Innovation?," Manufacturing & Service Operations Management, INFORMS, vol. 28(2), pages 343-361, March.
  46. Katharina Huesmann & Yero Samuel Ndiaye & Christian Waibel & Daniel Wiesen, 2026. "How the Design of Ranking Systems and Ability Affect Physician Effort," Management Science, INFORMS, vol. 72(2), pages 1198-1213, February.
  47. Saravanan Kesavan & Tarun Kushwaha & Dayton Steele, 2026. "Profit Implications of Judgmental Adjustments to Forecast Inputs: Evidence from a Large-Scale Field Experiment," Management Science, INFORMS, vol. 72(1), pages 119-127, January.
  48. Felipe Caro & Anna Sáez de Tejada Cuenca, 2023. "Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS," Manufacturing & Service Operations Management, INFORMS, vol. 25(2), pages 524-542, March.
  49. Xi Chen & Ralf van der Lans & Michael Trusov, 2021. "Efficient Estimation of Network Games of Incomplete Information: Application to Large Online Social Networks," Management Science, INFORMS, vol. 67(12), pages 7575-7598, December.
  50. Qing Li & Peiwen Yu, 2025. "Self-Control in the Face of Multiple Projects," Manufacturing & Service Operations Management, INFORMS, vol. 27(5), pages 1449-1463, September.
  51. Zhaowei She & Turgay Ayer & Bilal Gokpinar & Danny R. Hughes, 2024. "Strategic Cross-Subsidization in Healthcare Capitation Programs: Evidence from Medicare Advantage," Manufacturing & Service Operations Management, INFORMS, vol. 26(6), pages 2085-2101, November.
  52. Yuqian Xu & Hongyan Dai & Wanfeng Yan, 2026. "Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment," Management Science, INFORMS, vol. 72(1), pages 223-241, January.
  53. Jun Li & Di (Andrew) Wu, 2022. "The Price Effect of Drug Price Ceilings: Intended and Unintended Consequences," Management Science, INFORMS, vol. 68(8), pages 5758-5777, August.
  54. Idris Adjerid & Mehmet U. S. Ayvaci & Özalp Özer, 2023. "Value of Algorithm-Enabled Process Innovation: The Case of Sepsis," Manufacturing & Service Operations Management, INFORMS, vol. 25(4), pages 1545-1566, July.
  55. repec:osf:osfxxx:pcq43_v1 is not listed on IDEAS
  56. Vasiliki Kostami, 2024. "If You Love Your Agents, Set Them Free: Task Discretion in Online Workplaces," Management Science, INFORMS, vol. 70(3), pages 1787-1809, March.
  57. Atkinson, Mariam K. & Saghafian, Soroush, 2019. "Who Should See the Patient? On Discretionary Patient-Provider Assignments in Hospitals," Working Paper Series rwp19-037, Harvard University, John F. Kennedy School of Government.
  58. Sokol Tushe & Diwas Singh KC & Hao Ding & Howa Yeung, 2025. "Multichannel Healthcare: Impact of Asynchronous Telemedicine Adoption on Patient Flow," Manufacturing & Service Operations Management, INFORMS, vol. 27(1), pages 59-74, January.
  59. Pradeep K. Pendem & Paul I. Green & Bradley R. Staats, 2022. "The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 24(4), pages 2202-2220, July.
  60. Lesley Meng & Robert J. Batt & Christian Terwiesch, 2021. "The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 819-834, July.
  61. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2022. "An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting," Manufacturing & Service Operations Management, INFORMS, vol. 24(3), pages 1474-1493, May.
  62. Umit Celik & Sandeep Rath & Saravanan Kesavan & Bradley R. Staats, 2024. "Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?," Manufacturing & Service Operations Management, INFORMS, vol. 26(4), pages 1190-1210, July.
  63. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
  64. Robert J. Niewoehner & KC Diwas & Bradley Staats, 2023. "Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department," Operations Research, INFORMS, vol. 71(3), pages 958-978, May.
  65. Robert J. Niewoehner & Bradley R. Staats, 2022. "Focusing Provider Attention: An Empirical Examination of Incentives and Feedback in Flu Vaccinations," Management Science, INFORMS, vol. 68(5), pages 3680-3702, May.
  66. Julien Grand-Clément & Jean Pauphilet, 2026. "The Best Decisions Are Not the Best Advice: Making Adherence-Aware Recommendations," Management Science, INFORMS, vol. 72(1), pages 667-692, January.
  67. Mariam K. Atkinson & Soroush Saghafian, 2023. "Who should see the patient? on deviations from preferred patient-provider assignments in hospitals," Health Care Management Science, Springer, vol. 26(2), pages 165-199, June.
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