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The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction

Citations

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Cited by:

  1. Dung Minh Nguyen & Yen-Ting Helena Chiu & Huy Duc Le, 2021. "Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development," Sustainability, MDPI, vol. 13(14), pages 1-24, July.
  2. Berrin Arzu Eren, 2024. "Antecedents of robo-advisor use intention in private pension investments: an emerging market country example," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 683-698, September.
  3. Serrano-Arcos, M. Mar & Sánchez-Fernández, Raquel & Pérez-Mesa, Juan Carlos, 2024. "Consumer affinity as a key factor to mitigate reluctance to buy foreign products: The moderating role of organic and induced image to counteract negative communication campaigns and image crises," MPRA Paper 123272, University Library of Munich, Germany.
  4. Option Takunda Chiwaridzo & Reason Masengu, 2025. "Rebuilding sustainable green tourism supply chain through technology adoption and social media branding in Zimbabwe post-COVID-19," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 27(8), pages 18105-18128, August.
  5. Boyu Lin & Woojin Lee & Rui Yang & Egon Lim, 2025. "Examining the effects of values and risks on outdoor food delivery robot adoption using mixed methods: different stakeholders’ perspectives," Information Technology & Tourism, Springer, vol. 27(1), pages 157-188, March.
  6. Yingying Yang & Peng Lu & Yuanyuan Niu & Guohong Yuan, 2024. "Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory," SAGE Open, , vol. 14(3), pages 21582440241, September.
  7. Subhodeep Mukherjee & Manish Mohan Baral & Chittipaka Venkataiah & Surya Kant Pal & Ramji Nagariya, 2021. "Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 48(4), pages 445-460, December.
  8. Gyutae Lee & Yunsik Kim, 2022. "Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use," SAGE Open, , vol. 12(2), pages 21582440221, May.
  9. Shehawy, Yasser Moustafa & Faisal Ali Khan, Syed Md & Ali M Khalufi, Nasser & Abdullah, Riyaz Sheikh, 2025. "Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  10. Huiyue Ye & Sunny Sun & Rob Law, 2022. "A Review of Robotic Applications in Hospitality and Tourism Research," Sustainability, MDPI, vol. 14(17), pages 1-15, August.
  11. Nam, Youngwon & Lee, Sihyun & Lee, Hoyoung, 2025. "Consumer preferences for unmanned stores: A choice experiment study," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  12. Park, Changeun & Moon, HyungBin & Shin, Jungwoo, 2025. "Do restaurant customers and owners differ in their preferences for serving robots? A choice experiment and latent class approach," Technology in Society, Elsevier, vol. 83(C).
  13. Kyuhyeon Joo & Heather M. Kim & Jinsoo Hwang, 2023. "A Study on the Experience Economy Examining a Robot Service in the Restaurant Industry Based on Demographic Characteristics," Sustainability, MDPI, vol. 15(14), pages 1-15, July.
  14. Ssekitoleko Patrick & Manaliyo Jean Claude, 2024. "Investigating the Effects of Advancements in Information and Communication Technology and Financial Development on Tourism Growth: A Case of South Africa," Folia Oeconomica Stetinensia, Sciendo, vol. 24(2), pages 304-326.
  15. Perengki Susanto & Mohammad Enamul Hoque & Verselly Nisaa & Md Asadul Islam & Yusniza Kamarulzaman, 2023. "Predicting m-Commerce Continuance Intention and Price Sensitivity in Indonesia by Integrating of Expectation-Confirmation and Post-acceptance Model," SAGE Open, , vol. 13(3), pages 21582440231, July.
  16. Ivo G. Figueiredo & Paula F. Moutinho & Paulo O. Duarte & Angela C. Macedo, 2026. "Customers’ Intentions to Use Restaurants with Robot Waiters: An Extension of the Technology Acceptance Model," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(2), pages 3687-3713, April.
  17. Neeranat Kaewprasert Rakangthong & Long Kim & Jintanee Ru-Zhue & Somjai Nupueng & Gulmira Issayeva, 2025. "From service attributes to e-banking value development influencing e-banking user feedback: a moderating effect of technological competency," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 30(2), pages 1-18, June.
  18. Akmal Adanan & Ras Natasha Azalea & Mohd Adib Izzat & Mohamad Daim Darson & Ahmad Khairuman Md Hasim & Nadia Hanim Binti Mohd Wasilan, 2024. "Serving The Future: Factors Influencing Consumer Acceptance of Robotic Waiters in Restaurants," Information Management and Business Review, AMH International, vol. 16(3), pages 210-216.
  19. Gang Ren & Gang Wang & Tianyang Huang, 2025. "What Influences Potential Users’ Intentions to Use Hotel Robots?," Sustainability, MDPI, vol. 17(12), pages 1-30, June.
  20. Thi Thuy An Ngo & Chi Hai Vo & Ngoc Lien Tran & Khanh Vy Nguyen & Thanh Dat Tran & Yen Nhi Trinh, 2024. "Factors influencing Generation Z’s intention to purchase sustainable clothing products in Vietnam," PLOS ONE, Public Library of Science, vol. 19(12), pages 1-37, December.
  21. Katarzyna Czernek-MarszaÅ‚ek & Dagmara Wójcik & Patrycja Juszczyk & PaweÅ‚ Piotrowski & Brendan Richard, 2024. "Turning crisis into chances: Tourism entrepreneurs’ timing strategies amidst emergencies," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 20(3), pages 78-103.
  22. Ismail, Ahmad Fareed & Ghazali, Hazrina & Chen Hui, Tan & Nur Farrah Ain Mahmud, 2025. "Perceived Benefits and Cost-Benefit Perspectives on Service Digitalization: A Preliminary Study among Fine Dining Restaurants in Bukit Jalil and Bukit Bintang, Kuala Lumpur," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(4), pages 1986-2016, April.
  23. Yue-Ming Guo & Wai-Ling Ng & Fei Hao & Chen Zhang & Shu-Xu Liu & Adil Masud Aman, 2023. "Trust in Virtual Interaction: The Role of Avatars in Sustainable Customer Relationships," Sustainability, MDPI, vol. 15(18), pages 1-17, September.
  24. Ezlika M. Ghazali & Dilip S. Mutum & Jia Jia Cheah, 2025. "Dining with robots: An integrated perspective on functional, emotional and relational dimensions of customer experience," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-29, December.
  25. Yu, Vincent F. & Aloina, Grace & Eccarius, Timo, 2023. "Adoption intentions of home-refill delivery service for fast-moving consumer goods," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 171(C).
  26. Christian Gunadi & Hanbyul Ryu, 2023. "How Do People Respond When They Know That Robots Will Take Their Jobs?," Oxford Bulletin of Economics and Statistics, Department of Economics, University of Oxford, vol. 85(5), pages 939-958, October.
  27. Kangkang Du & Mi Hyun Ryu, 2025. "Use of Robotaxi Services for Sustainable Transportation: Focusing on Their Perceived Benefits and Sacrifices as Well as Consumers’ Technology Readiness," Sustainability, MDPI, vol. 17(17), pages 1-23, September.
  28. Nur Amerah Nabihah Mohd Nazri & Noradzhar Baba & Norhidayah Abdullah, 2025. "Understanding Restaurant Service Robot Adoption: The Moderating Effect of Age Generations," Information Management and Business Review, AMH International, vol. 17(3), pages 507-521.
  29. Lim, Weng Marc & Jasim, K. Mohamed & Malathi, A., 2025. "Service robots in healthcare: Toward a healthcare service robot acceptance model (sRAM)," Technology in Society, Elsevier, vol. 82(C).
  30. Noraslinda Mohd Said & Herwina Rosnan, 2024. "Customers’ Satisfaction on Self-service Technology (SST) in a Full-Service Smart Restaurant: An Exploratory Study," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 764-773, November.
  31. Jinsoo Hwang & Jawad Abbas & Kyuhyeon Joo & Seung-Woo Choo & Sunghyup Sean Hyun, 2022. "The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry," IJERPH, MDPI, vol. 19(6), pages 1-15, March.
  32. Santiago, Joanna & Borges-Tiago, Maria Teresa & Tiago, Flávio, 2024. "Embracing RAISA in restaurants: Exploring customer attitudes toward robot adoption," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  33. Teng, Lefa & Sun, Chuluo & Chen, Yifei & Lever, Michael W. & Foti, Lianne, 2024. "Partner or servant? The influence of robot role positioning on consumers’ brand evaluations," Journal of Business Research, Elsevier, vol. 180(C).
  34. Kyung Hwa Seo & Jee Hye Lee, 2025. "The Impact of Service Quality on Perceived Value, Image, Satisfaction, and Revisit Intention in Robotic Restaurants for Sustainability," Sustainability, MDPI, vol. 17(16), pages 1-16, August.
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