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Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach

Citations

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  1. Mehdi Bensouda & Mimoun Benali, 2023. "From Fairly Good to Optimal Energy Efficiency Practices within the Moroccan Manufacturing Sector: Are Financial Resources Sufficient?," International Journal of Energy Economics and Policy, International Journal of Energy Economics and Policy, vol. 13(3), pages 478-488, May.
  2. Fabre, Nicolas & Bouzouina, Louafi & Eboli, Laura & Laroche, Florent & Mazzulla, Gabriella, 2026. "Evaluating the effect of on-board activities on the travel satisfaction of public transport users," Transport Policy, Elsevier, vol. 183(C).
  3. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.
  4. Nguyen-Phuoc, Duy Quy & Ho-Mai, Nhi Thao & Truong, Thi Minh & Nguyen, Minh Hieu & Li, Zhi-Chun, 2024. "The role of physical and social environments on the loyalty toward urban rail services: A consideration of stations and onboard," Transport Policy, Elsevier, vol. 159(C), pages 328-344.
  5. Singh, Harpreet & Kathuria, Ankit & Kavta, Kuldeep & Bosehans, Gustav & Bell, Margaret Carol & Dissanayake, Dilum, 2025. "Exploring the tenability of shared electric mobility alternatives: Will car users adopt eHUBs?," Transport Policy, Elsevier, vol. 166(C), pages 1-17.
  6. Cheranchery, Munavar Fairooz & Ansari, Fathima & Ali, Mubarak, 2024. "Is customized bus service for commuter segments the need of the hour? An integrated IPA-machine learning framework to redefine commuter segments based on quality expectations," Transport Policy, Elsevier, vol. 154(C), pages 16-25.
  7. Bi, Hui & Ye, Zhirui & Hu, Liyang & Zhu, He, 2021. "Why they don't choose bus service? Understanding special online car-hailing behavior near bus stops," Transport Policy, Elsevier, vol. 114(C), pages 280-297.
  8. Esther Agyeiwaa Owusu & Lulin Zhou & Francis Atta Sarpong & Agyemang Kwasi Sampene & Henry Asante Antwi & Francisca Arboh & David Doe Fiergbor & Samuel Banning Osei & Priscilla Adomako Gyasi & Adams Y, 2025. "Exploring the Impact of Green Performance on Employees' Pro‐Environmental Behaviors: A Multi‐Group Analysis From Developed and Emerging Economies Healthcare Industries," Business Strategy and the Environment, Wiley Blackwell, vol. 34(4), pages 4717-4746, May.
  9. Ye, Shi & Chen, Qun & Tang, Yi, 2023. "Anger between bus drivers and passengers or among passengers: Development of a bus passenger anger scale (BPAS) and a bus driver anger scale (BDAS)," Transportation Research Part A: Policy and Practice, Elsevier, vol. 167(C).
  10. Zeng Yuxi & Viachaslau Filimonau & Yang Jingjing & Zhong Linsheng & Wang Ling-en, 2025. "A research framework for analyzing tourists’ low-carbon travel intention: an empirical analysis in China," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 27(3), pages 8111-8136, March.
  11. Nguyen-Phuoc, Duy Quy & Vo, Nguyen S. & Su, Diep Ngoc & Nguyen, Vinh Hoang & Oviedo-Trespalacios, Oscar, 2021. "What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 367-384.
  12. Wylliam Bessa Santana & Luiz Maurício Furtado Maués, 2022. "Environmental Protection Is Not Relevant in the Perceived Quality of Life of Low-Income Housing Residents: A PLS-SEM Approach in the Brazilian Amazon," Sustainability, MDPI, vol. 14(20), pages 1-19, October.
  13. Carvalho, Thiago & El-Geneidy, Ahmed, 2026. "Factors associated with future transit use intentions: Evidence from large, mid-sized, and small Canadian metropolitan areas," Transport Policy, Elsevier, vol. 184(C).
  14. Sun, Shichao & Cheng, Luju & Zhang, Kaiyu & Wang, Pingye, 2026. "“Push” meets “retention”: How public transit satisfaction moderates new-energy vehicle incentive policies in China," Transport Policy, Elsevier, vol. 183(C).
  15. Ekramifard, Ali & Khademi, Navid & Chaiyasarn, Krisada & Zheng, Zuduo, 2024. "Disability-specific factors in paratransit system continuance: Implications for transportation policy and practice in low-income developing countries," Transport Policy, Elsevier, vol. 153(C), pages 173-189.
  16. Li, Zhi-Chun & Ma, Zhenni & Nguyen-Phuoc, Duy Quy & Fu, Xiaowen, 2025. "Influential factors and passenger satisfaction towards integrated urban-rural bus services: A case study of Chibi, China," Transport Policy, Elsevier, vol. 172(C).
  17. Lan Shen & Yueying Li & Siren Lan & Minfeng Yao, 2022. "Social Benefits Evaluation of Rural Micro-Landscapes in Southeastern Coastal Towns of China—The Case of Jinjiang, Fujian," Sustainability, MDPI, vol. 14(13), pages 1-27, June.
  18. Eugene Sogbe & Susilawati Susilawati & Tan Chee Pin, 2025. "Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries," Public Transport, Springer, vol. 17(1), pages 1-44, March.
  19. Mazzulla, Gabriella & Cartenì, Armando & Eboli, Laura & Falanga, Antonella & Henke, Ilaria, 2025. "Gender differences in perceived metro station service quality in post-COVID19 pandemic era," Research in Transportation Economics, Elsevier, vol. 112(C).
  20. Sun, Shichao & Zhang, Hui & Zhou, Linlin & Wang, Ke, 2023. "Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied," Transport Policy, Elsevier, vol. 144(C), pages 65-79.
  21. Muhammad Fadhlullah Abu Bakar & Shuhairy Norhisham & Herda Yati Katman & Chow Ming Fai & Nor Najwa Irina Mohd Azlan & Nur Sarah Shaziah Samsudin, 2022. "Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
  22. Fu, Yu & Wang, Xiang & Meng, Fanrui & Wang, Sihan & Song, Yangchen & Wang, Yutong, 2025. "Behavioural loyalty analysis of bus passengers using multi-source data fusion," Journal of Transport Geography, Elsevier, vol. 123(C).
  23. Quy Nguyen-Phuoc, Duy & Nguyen, Teron & Ngoc Su, Diep & Thi Le, Phuong & Oviedo-Trespalacios, Oscar, 2022. "How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 302-320.
  24. Wang, Yucheng & Yang, Min & Qin, Bozhan & Zhang, Yongqi, 2025. "Decoding travel behavioral intentions under flight delays via interpretable machine learning: Insights for safeguarding passenger mobility," Transportation Research Part A: Policy and Practice, Elsevier, vol. 201(C).
  25. Hasanburak Yucel & Murat Ergün & Gozde Bakioglu, 2025. "Will Conventional Public Transport Users Adopt Autonomous Public Transport? A Model Integrating UTAUT Model and Satisfaction–Loyalty Model," Sustainability, MDPI, vol. 17(20), pages 1-31, October.
  26. Asgharpour, Sina & Askari, Sajad & Mohammadian, Abolfazl (Kouros), 2025. "Who stays loyal to transit? Understanding preference-based heterogeneity in service satisfaction," Research in Transportation Economics, Elsevier, vol. 112(C).
  27. Yan, Yingying & Zhong, Shiquan & Tian, Junfang & Li, Tong, 2022. "Continuance intention of autonomous buses: An empirical analysis based on passenger experience," Transport Policy, Elsevier, vol. 126(C), pages 85-95.
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