IDEAS home Printed from https://ideas.repec.org/a/eee/retrec/v112y2025ics0739885925000769.html

Gender differences in perceived metro station service quality in post-COVID19 pandemic era

Author

Listed:
  • Mazzulla, Gabriella
  • Cartenì, Armando
  • Eboli, Laura
  • Falanga, Antonella
  • Henke, Ilaria

Abstract

No abstract is available for this item.

Suggested Citation

  • Mazzulla, Gabriella & Cartenì, Armando & Eboli, Laura & Falanga, Antonella & Henke, Ilaria, 2025. "Gender differences in perceived metro station service quality in post-COVID19 pandemic era," Research in Transportation Economics, Elsevier, vol. 112(C).
    • Handle: RePEc:eee:retrec:v:112:y:2025:i:c:s0739885925000769
    DOI: 10.1016/j.retrec.2025.101593
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0739885925000769
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.retrec.2025.101593?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Cascetta, Ennio & Cartenì, Armando, 2014. "The hedonic value of railways terminals. A quantitative analysis of the impact of stations quality on travellers behaviour," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 41-52.
    2. Nguyen-Phuoc, Duy Q. & Phuong Tran, Anh Thi & Nguyen, Tiep Van & Le, Phuong Thi & Su, Diep Ngoc, 2021. "Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach," Transport Policy, Elsevier, vol. 101(C), pages 162-173.
    3. Cartenì, Armando & Henke, Ilaria & Falanga, Antonella & Picone, Mariarosaria, 2025. "Transport quality and user perception: Effect of bus station hedonic quality on student trip behavior," Journal of Transport Geography, Elsevier, vol. 126(C).
    4. David A. Hensher & Paola Prioni, 2002. "A Service Quality Index for Area-wide Contract Performance Assessment," Journal of Transport Economics and Policy, University of Bath, vol. 36(1), pages 93-113, January.
    5. Elias, Wafa & Benjamin, Julian & Shiftan, Yoram, 2015. "Gender differences in activity and travel behavior in the Arab world," Transport Policy, Elsevier, vol. 44(C), pages 19-27.
    6. Beck, Matthew J. & Hensher, David A. & Nelson, John D., 2021. "Public transport trends in Australia during the COVID-19 pandemic: An investigation of the influence of bio-security concerns on trip behaviour," Journal of Transport Geography, Elsevier, vol. 96(C).
    7. Jaime Allen & Laura Eboli & Gabriella Mazzulla & Juan de Dios Ortúzar, 2020. "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach," Transportation, Springer, vol. 47(2), pages 827-863, April.
    8. Mazzulla, Gabriella & Eboli, Laura & Forciniti, Carmen, 2024. "Do women perceive pedestrian path attractiveness differently from men?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
    9. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    10. Guofeng Ma & Yue Ding & Junyi Ma, 2022. "The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction," Sustainability, MDPI, vol. 14(9), pages 1-18, May.
    11. Allen, Jaime & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella & Ortúzar, Juan de Dios, 2019. "The role of critical incidents and involvement in transit satisfaction and loyalty," Transport Policy, Elsevier, vol. 75(C), pages 57-69.
    12. Diego Maria Barbieri & Baowen Lou & Marco Passavanti & Cang Hui & Inge Hoff & Daniela Antunes Lessa & Gaurav Sikka & Kevin Chang & Akshay Gupta & Kevin Fang & Arunabha Banerjee & Brij Maharaj & Louisa, 2021. "Impact of COVID-19 pandemic on mobility in ten countries and associated perceived risk for all transport modes," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-18, February.
    13. Basu, Rounaq & Ferreira, Joseph, 2021. "Sustainable mobility in auto-dominated Metro Boston: Challenges and opportunities post-COVID-19," Transport Policy, Elsevier, vol. 103(C), pages 197-210.
    14. dell'Olio, Luigi & Ibeas, Angel & Cecín, Patricia, 2010. "Modelling user perception of bus transit quality," Transport Policy, Elsevier, vol. 17(6), pages 388-397, November.
    15. Champahom, Thanapong & Wisutwattanasak, Panuwat & Jomnonkwao, Sajjakaj & Laphrom, Wimon & Khampirat, Buratin & Ratanavaraha, Vatanavongs, 2025. "Gender-specific insights into intercity railway service quality: Navigating the new normal for enhanced equity," Research in Transportation Economics, Elsevier, vol. 109(C).
    16. Magheswari Gopal Vasanthi & Vasanthi Soundrarajan & Nishad Nawaz & Vijayakumar Gajendran & Satyanarayana Parayitam, 2023. "Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways," Cogent Business & Management, Taylor & Francis Journals, vol. 10(1), pages 2183568-218, December.
    17. Soongbong Lee & Myungjoo Han & Kyoungah Rhee & Bumjoon Bae, 2021. "Identification of Factors Affecting Pedestrian Satisfaction toward Land Use and Street Type," Sustainability, MDPI, vol. 13(19), pages 1-14, September.
    18. Aghighi Bakhshayesh, Mohammad Amin & Mesbah, Mahmoud & Habibian, Meeghat & Latifi, Kian, 2024. "The New Norm, a reality or a fiction? A longitudinal passenger satisfaction study on the persisting effects of COVID-19," Transport Policy, Elsevier, vol. 155(C), pages 47-57.
    19. dell’Olio, Luigi & Eboli, Laura & Fotino, Maria Pia & Mazzulla, Gabriella, 2025. "Passengers’ perception of airlines’ services: Addressing systematic and random variation in tastes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 191(C).
    20. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
    21. Carolina Busco & Felipe González & Nelson Lillo, 2022. "Safety, Gender, and the Public Transport System in Santiago, Chile," Sustainability, MDPI, vol. 14(24), pages 1-15, December.
    22. Börjesson, Maria & Rubensson, Isak, 2019. "Satisfaction with crowding and other attributes in public transport," Transport Policy, Elsevier, vol. 79(C), pages 213-222.
    23. Yuan, Yalong & Yang, Min & Feng, Tao & Rasouli, Soora & Li, Dawei & Ruan, Xinpei, 2021. "Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 133-158.
    24. Amatullah Abdullah & Augustus Ababio-Donkor & Charles Anum Adams, 2022. "Gender Disparities in the Access and Use of Urban Public Transport in Abuja, Nigeria," Sustainability, MDPI, vol. 14(9), pages 1-24, April.
    25. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    26. Allen, Jaime & Bellizzi, Maria Grazia & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2020. "Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity," Journal of Air Transport Management, Elsevier, vol. 84(C).
    27. Farooq, Muhammad Shoaib & Salam, Maimoona & Fayolle, Alain & Jaafar, Norizan & Ayupp, Kartinah, 2018. "Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 169-180.
    28. Luo, Shuli & He, Sylvia Y., 2021. "Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach," Transport Policy, Elsevier, vol. 111(C), pages 63-73.
    29. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2013. "Perceived service quality in bus transit service: A structural equation approach," Transport Policy, Elsevier, vol. 29(C), pages 219-226.
    30. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
    31. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
    32. Esmailpour, Javad & Aghabayk, Kayvan & Aghajanzadeh, Mohammad & De Gruyter, Chris, 2022. "Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 80-103.
    33. Wang, Yucheng & Gao, Yanan, 2022. "Travel satisfaction and travel well-being: Which is more related to travel choice behaviour in the post COVID-19 pandemic? Evidence from public transport travellers in Xi’an, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 218-233.
    34. Kang, Lei & Fricker, Jon D., 2016. "Sharing urban sidewalks with bicyclists? An exploratory analysis of pedestrian perceptions and attitudes," Transport Policy, Elsevier, vol. 49(C), pages 216-225.
    35. Rahul Goel & Oyinlola Oyebode & Louise Foley & Lambed Tatah & Christopher Millett & James Woodcock, 2023. "Gender differences in active travel in major cities across the world," Transportation, Springer, vol. 50(2), pages 733-749, April.
    36. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
    37. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.
    2. Karzan Ismael & Szabolcs Duleba, 2021. "Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
    3. Asgharpour, Sina & Askari, Sajad & Mohammadian, Abolfazl (Kouros), 2025. "Who stays loyal to transit? Understanding preference-based heterogeneity in service satisfaction," Research in Transportation Economics, Elsevier, vol. 112(C).
    4. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
    5. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
    6. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
    7. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
    8. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
    9. Li, Zhi-Chun & Ma, Zhenni & Nguyen-Phuoc, Duy Quy & Fu, Xiaowen, 2025. "Influential factors and passenger satisfaction towards integrated urban-rural bus services: A case study of Chibi, China," Transport Policy, Elsevier, vol. 172(C).
    10. Luis A. Guzman & Victor A. Cantillo-Garcia & Julian Arellana & Olga L. Sarmiento, 2023. "User expectations and perceptions towards new public transport infrastructure: evaluating a cable car in Bogotá," Transportation, Springer, vol. 50(3), pages 751-771, June.
    11. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
    12. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
    13. Maria Grazia Bellizzi & Luigi dell’Olio & Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2020. "Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
    14. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
    15. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    16. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
    17. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
    18. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
    19. Sun, Shichao & Xu, Lingyu & Yao, Yukun & Duan, Zhengyu, 2021. "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 70-83.
    20. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:retrec:v:112:y:2025:i:c:s0739885925000769. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/620614/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.