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A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines

Citations

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Cited by:

  1. Bellizzi, Maria Grazia & dell’Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2021. "Detecting passengers' heterogeneity on airlines’ services using SP data," Journal of Air Transport Management, Elsevier, vol. 96(C).
  2. Maria Grazia Bellizzi & Luigi dell’Olio & Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2020. "Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  3. Chai, Naijie & Zhou, Wenliang & Hu, Xinlei, 2022. "Safety evaluation of urban rail transit operation considering uncertainty and risk preference: A case study in China," Transport Policy, Elsevier, vol. 125(C), pages 267-288.
  4. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
  5. Deveci, Muhammet & Demirel, Nihan Çetin & Ahmetoğlu, Emine, 2017. "Airline new route selection based on interval type-2 fuzzy MCDM: A case study of new route between Turkey- North American region destinations," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 83-99.
  6. Alao, Moshood Akanni & Popoola, Olawale M. & Ayodele, Temitope Rapheal, 2021. "Selection of waste-to-energy technology for distributed generation using IDOCRIW-Weighted TOPSIS method: A case study of the City of Johannesburg, South Africa," Renewable Energy, Elsevier, vol. 178(C), pages 162-183.
  7. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  8. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
  9. Keshavarz Ghorabaee, Mehdi & Amiri, Maghsoud & Zavadskas, Edmundas Kazimieras & Turskis, Zenonas & Antucheviciene, Jurgita, 2017. "A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 45-60.
  10. Song, Zhao-Yu & Lin, Cheng-Wei & Feng, Xuehao & Lee, Paul Tae-Woo, 2024. "An empirical study of the performance of the sixth generation ports model with smart ports with reference to major container ports in mainland China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 184(C).
  11. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  12. Kajal Chatterjee & Samarjit Kar, 2016. "Multi-criteria analysis of supply chain risk management using interval valued fuzzy TOPSIS," OPSEARCH, Springer;Operational Research Society of India, vol. 53(3), pages 474-499, September.
  13. Moktadir, Md. Abdul & Ren, Jingzheng, 2024. "Towards green logistics: An innovative decision support model for zero-emission transportation modes development," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 189(C).
  14. Kurtulmuşoğlu, Feride Bahar & Can, Gülin Feryal & Tolon, Metehan, 2016. "A voice in the skies: Listening to airline passenger preferences," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 130-137.
  15. Perçin, Selçuk, 2018. "Evaluating airline service quality using a combined fuzzy decision-making approach," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 48-60.
  16. Deveci, Muhammet & Özcan, Ender & John, Robert & Öner, Sultan Ceren, 2018. "Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 83-98.
  17. Ewa Roszkowska & Bartłomiej Jefmański & Marta Kusterka-Jefmańska, 2024. "A synthetic measure for ranking overall satisfaction based on multidimensional ordinal data. The case of airlines on the TripAdvisor website," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 34(3), pages 221-242.
  18. Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
  19. Zhang, Ling & Zhang, Luping & Zhou, Peng & Zhou, Dequn, 2015. "A non-additive multiple criteria analysis method for evaluation of airline service quality," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 154-161.
  20. Haji Vahabzadeh, Ali & Asiaei, Arash & Zailani, Suhaiza, 2015. "Green decision-making model in reverse logistics using FUZZY-VIKOR method," Resources, Conservation & Recycling, Elsevier, vol. 103(C), pages 125-138.
  21. Dinçer, Hasan & Hacıoğlu, Ümit & Yüksel, Serhat, 2017. "Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 17-33.
  22. Song, Zhao-Yu & Pettit, Stephen & Wang, Yingli & Ye, Guanqiong & Lin, Cheng-Wei, 2026. "Performance evaluation of major world container ports in the post-pandemic era: The 6th generation ports model with smart ports," Transport Policy, Elsevier, vol. 179(C).
  23. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  24. Bongo, Miriam F. & Ocampo, Lanndon A., 2017. "A hybrid fuzzy MCDM approach for mitigating airport congestion: A case in Ninoy Aquino International Airport," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 1-16.
  25. Haji Vahabzadeh, Ali & Asiaei, Arash & Zailani, Suhaiza, 2015. "Reprint of “Green decision-making model in reverse logistics using FUZZY-VIKOR method”," Resources, Conservation & Recycling, Elsevier, vol. 104(PB), pages 334-347.
  26. Wanke, Peter & Barros, C.P. & Nwaogbe, Obioma R., 2016. "Assessing productive efficiency in Nigerian airports using Fuzzy-DEA," Transport Policy, Elsevier, vol. 49(C), pages 9-19.
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