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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel

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Cited by:

  1. Lu, Vinh Nhat & Capezio, Alessandra & Restubog, Simon Lloyd D. & Garcia, Patrick R.J.M. & Wang, Lu, 2016. "In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees," Tourism Management, Elsevier, vol. 56(C), pages 8-19.
  2. Alshahrani Bander Sayaf, 2015. "Measuring Job Satisfaction Patterns in Saudi Arabia`s Southern Regions Hospitals: Implications for Hospital Staff Retention," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 1(3), pages 29-49, February.
  3. Revenio C. JALAGAT JR. & Perfecto G. AQUINO JR., 2021. "Common Perceived Predictors Of Job Satisfaction Among Filipino Workers In Vietnam," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(3), pages 58-68, September.
  4. Kyung Hwa Seo & Jee Hye Lee, 2021. "The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction," Sustainability, MDPI, vol. 13(8), pages 1-16, April.
  5. Ladkin, Adele & Mooney, Shelagh & Solnet, David & Baum, Tom & Robinson, Richard & Yan, Hongmin, 2023. "A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment," Annals of Tourism Research, Elsevier, vol. 100(C).
  6. Jih-Kuang Chen, 2021. "A New Approach for Diagonal Line Model of Importance-Performance Analysis: A Case Study of Tourist Satisfaction in China," SAGE Open, , vol. 11(1), pages 21582440219, January.
  7. Maria da Graça Marques Casimiro Almeida & Arnaldo Fernandes Matos Coelho, 2019. "The Antecedents of Corporate Reputation and Image and Their Impacts on Employee Commitment and Performance: The Moderating Role of CSR," Corporate Reputation Review, Palgrave Macmillan, vol. 22(1), pages 10-25, February.
  8. Minjoo Chung & Aeeun Jeon, 2020. "Social exchange approach, job satisfaction, and turnover intention in the airline industry," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 241-261, June.
  9. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
  10. Vesna Babiæ-Hodoviæ & Maja Arslanagiæ-Kalajdžiæ & Amra Banda & Amina Sivac, 2019. "Ipa and Servperf quality conceptualisations and their tole for satisfaction with hotel services," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(1), pages 1-17, May.
  11. Yang, Zhenshan & Cai, Jianming, 2016. "Do regional factors matter? Determinants of hotel industry performance in China," Tourism Management, Elsevier, vol. 52(C), pages 242-253.
  12. Sumarsid & Tri Erie Wardhani & Aripin, 2020. "Human Resource Management for Increasing Employees’ Satisfaction and Enhancing Competitive Strengths," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 543-553.
  13. Pablo Dorta-González & Sara M. González-Betancor, 2021. "Employment in Tourism Industries: Are There Subsectors with a Potentially Higher Level of Income?," Mathematics, MDPI, vol. 9(22), pages 1-15, November.
  14. Stamolampros, Panagiotis & Korfiatis, Nikolaos & Chalvatzis, Konstantinos & Buhalis, Dimitrios, 2020. "Harnessing the “wisdom of employees” from online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
  15. Elbaz, Ahmed Mohamed & Haddoud, Mohamed Yacine, 2017. "The role of wisdom leadership in increasing job performance: Evidence from the Egyptian tourism sector," Tourism Management, Elsevier, vol. 63(C), pages 66-76.
  16. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
  17. Yuna Ma & Jiafeng Gu & Ruixi Lv, 2022. "Job Satisfaction and Alcohol Consumption: Empirical Evidence from China," IJERPH, MDPI, vol. 19(2), pages 1-15, January.
  18. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
  19. Yu-Yun Liu & Yin-Hao Chiu, 2017. "Evaluation of the Policy of the Creative Industry for Urban Development," Sustainability, MDPI, vol. 9(6), pages 1-23, June.
  20. Jinyang Deng & Chad D. Pierskalla, 2018. "Linking Importance–Performance Analysis, Satisfaction, and Loyalty: A Study of Savannah, GA," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
  21. Shu-Yun Yin & Kuan-Kai Huang & Jiunn-I Shieh & Yu-Huei Liu & Hsin-Hung Wu, 2016. "Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(2), pages 751-766, March.
  22. Sajjakaj Jomnonkwao & Thanapong Champahom & Vatanavongs Ratanavaraha, 2020. "Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand," Sustainability, MDPI, vol. 12(10), pages 1-20, May.
  23. Asif Khan & Sughra Bibi & Jiaying Lyu & Achille Claudio Garavelli & Pierpaolo Pontrandolfo & Maria de Angeles Perez Sanchez, 2020. "Uncovering Innovativeness in Spanish Tourism Firms: The Role of Transformational Leadership, OCB, Firm Size, and Age," Sustainability, MDPI, vol. 12(10), pages 1-26, May.
  24. Buil, Isabel & Martínez, Eva & Matute, Jorge, 2016. "From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry," Tourism Management, Elsevier, vol. 57(C), pages 256-271.
  25. Wang, Xia & Li, Xiang (Robert) & Zhen, Feng & Zhang, JinHe, 2016. "How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach," Tourism Management, Elsevier, vol. 54(C), pages 309-320.
  26. Hongbo Zhao & Tianshun Gu & Li Yue & Xiaoman Xu, 2022. "Locational Dynamics of Luxury Hotels in Shanghai Metropolis, China: A Spatial-Temporal Perspective," Land, MDPI, vol. 11(10), pages 1-19, September.
  27. Adelaida Lillo-Bañuls & José M Casado-Díaz & Hipólito Simón, 2018. "Examining the determinants of job satisfaction among tourism workers," Tourism Economics, , vol. 24(8), pages 980-997, December.
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