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Optimal cross-channel return policy in dual-channel retailing systems

Citations

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Cited by:

  1. Jena, Sarat Kumar & Meena, Purushottam, 2022. "Shopping in the omnichannel supply chain under price competition and product return," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  2. E. Mitchell Church & Richelle Oakley DaSouza & Olajumoke A. Awe, 2024. "Examining the Antecedents of Return Policy Leniency in eCommerce," Journal of Electronic Commerce in Organizations (JECO), IGI Global Scientific Publishing, vol. 22(1), pages 1-19, January.
  3. Yang, Lu & Li, Xiangyong & Xia, Ye & Aneja, Y.P., 2023. "Returns operations in omnichannel retailing with buy-online-and-return-to-store," Omega, Elsevier, vol. 119(C).
  4. He, Peng & He, Yong & Xu, Henry, 2020. "Buy-online-and-deliver-from-store strategy for a dual-channel supply chain considering retailer’s location advantage," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 144(C).
  5. Xu, Senyu & Tang, Huajun & Lin, Zhijun & Lu, Jing, 2022. "Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract," International Journal of Production Economics, Elsevier, vol. 249(C).
  6. Zonghuo Li & Shanliang Li & Wanxia Mei, 2025. "Buy online and pickup in-store: Co-opetition strategy of omnichannel supply chain players," Electronic Commerce Research, Springer, vol. 25(1), pages 369-417, February.
  7. Huanyong Zhang & Huiyuan Xu & Xujin Pu, 2020. "A Cross-Channel Return Policy in a Green Dual-Channel Supply Chain Considering Spillover Effect," Sustainability, MDPI, vol. 12(6), pages 1-20, March.
  8. Anurag Mishra & Pankaj Dutta, 2026. "Sustainable reverse logistics in e-commerce: a comprehensive literature review with challenges and research opportunities," Annals of Operations Research, Springer, vol. 358(1), pages 275-329, March.
  9. Tao Dai & Yidan Lu & Nikola Zivlak & Danijela Ćirić Lalić & Bojan Lalic, 2024. "How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior," Post-Print hal-04850400, HAL.
  10. Fan, Huirong & Khouja, Moutaz & Zhou, Jing, 2022. "Design of win-win return policies for online retailers," European Journal of Operational Research, Elsevier, vol. 301(2), pages 675-693.
  11. Serravalle, Francesca & Vannucci, Virginia & Pantano, Eleonora, 2022. "“Take it or leave it?†: Evidence on cultural differences affecting return behaviour for Gen Z," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  12. Subrata Mitra, 2022. "Economic models of price competition between traditional and online retailing under showrooming," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(1), pages 29-63, March.
  13. Hübner, Alexander & Hense, Jonas & Dethlefs, Christian, 2022. "The revival of retail stores via omnichannel operations: A literature review and research framework," European Journal of Operational Research, Elsevier, vol. 302(3), pages 799-818.
  14. Jin Li & Jie Liang & Victor Shi & Jing Zhu, 2025. "The benefit of manufacturer encroachment considering consumer’s environmental awareness and product competition," Annals of Operations Research, Springer, vol. 349(2), pages 1087-1107, June.
  15. Zhao, Cui & Xiao, Yongbo & Yang, Jun & Mu, Jianliang, 2024. "Fighting against de-pooling effect of airport advertising spaces: A supply chain perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 186(C).
  16. Cai, Ya-Jun & Lo, Chris K.Y., 2020. "Omni-channel management in the new retailing era: A systematic review and future research agenda," International Journal of Production Economics, Elsevier, vol. 229(C).
  17. Li, Jin & Hu, Zening & Shi, Victor & Wang, Qian, 2021. "Manufacturer's encroachment strategy with substitutable green products," International Journal of Production Economics, Elsevier, vol. 235(C).
  18. Ling Zhao & Jun Liu & Minghua Xiong & Anquan Zou, 2022. "Dual-Channel Retailer’s Multi-Period Inventory and Pricing Policy with the Quantity-Sales Mode," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
  19. Yang, Guangyong & Ji, Guojun, 2022. "The impact of cross-selling on managing consumer returns in omnichannel operations," Omega, Elsevier, vol. 111(C).
  20. Qingguo Bai & Jianteng Xu & Yuzhong Zhang, 2022. "The distributionally robust optimization model for a remanufacturing system under cap-and-trade policy: a newsvendor approach," Annals of Operations Research, Springer, vol. 309(2), pages 731-760, February.
  21. Shao, Xiaofeng, 2021. "Omnichannel retail move in a dual-channel supply chain," European Journal of Operational Research, Elsevier, vol. 294(3), pages 936-950.
  22. Xu, Xiaoping & Hong, Zhaofu & Chen, Yujing & Cheng, T.C.E., 2023. "When is it wise to use artificial intelligence for platform operations considering consumer returns?," European Journal of Operational Research, Elsevier, vol. 308(3), pages 1188-1205.
  23. Yan, Shuai & Archibald, Thomas Welsh & Han, Xiaohua & Bian, Yiwen, 2022. "Whether to adopt “buy online and return to store” strategy in a competitive market?," European Journal of Operational Research, Elsevier, vol. 301(3), pages 974-986.
  24. Li, Haijiao & Yao, Ye & Zhang, Guoqing, 2026. "Return policy selection and blockchain technology adoption decision in a supply chain with quality information disclosure," International Journal of Production Economics, Elsevier, vol. 294(C).
  25. Rezaei Kalantary, Mina & Hejazi, Seyed Reza & Khosroshahi, Hossein, 2023. "Pricing for different return policies in an online marketplace considering appeasement during a post-return out-of-stock," International Journal of Production Economics, Elsevier, vol. 266(C).
  26. Mandal, Prasenjit & Basu, Preetam & Saha, Kushal, 2021. "Forays into omnichannel: An online retailer’s strategies for managing product returns," European Journal of Operational Research, Elsevier, vol. 292(2), pages 633-651.
  27. Liao, Shu-Hsien & Yang, Ling-Ling, 2020. "Mobile payment and online to offline retail business models," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
  28. Rokonuzzaman, Md & Iyer, Pramod & Harun, Ahasan, 2021. "Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  29. Zhen-Song Chen & Sheng Wu & Kannan Govindan & Xian-Jia Wang & Kwai-Sang Chin & Luis Martíınez, 2022. "Optimal pricing decision in a multi-channel supply chain with a revenue-sharing contract," Annals of Operations Research, Springer, vol. 318(1), pages 67-102, November.
  30. Goedhart, Joost & Haijema, René & Akkerman, Renzo, 2023. "Modelling the influence of returns for an omni-channel retailer," European Journal of Operational Research, Elsevier, vol. 306(3), pages 1248-1263.
  31. Shuiwang Zhang & Qianlan Ding & Jingcheng Ding, 2023. "Return Strategy of E-Commerce Platform Based on Green and Sustainable Development," Sustainability, MDPI, vol. 15(14), pages 1-18, July.
  32. Jian Liu & Xinyue Sun & Yanyan Liu, 2022. "Products pricing and return strategies for the dual channel retailers," Operational Research, Springer, vol. 22(4), pages 3841-3867, September.
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