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What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective

Citations

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Cited by:

  1. Markovitch, Dmitri G. & Stough, Rusty A. & Huang, Dongling, 2024. "Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  2. Tarikul Islam & Erhua Zhou, 2024. "Unpacking the Reasons Shaping Employee Acceptance and Attitudes towards AI Assistant Services in the Hotel Industry: A Behavioral Reasoning Perspective," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 14(5), pages 1-7.
  3. Peng, Zixi (Lavi) & Mattila, Anna, 2026. "How AI modality shapes tourists' prosocial behaviors," Annals of Tourism Research, Elsevier, vol. 116(C).
  4. Kim, Jungkeun & Kim, Jeong Hyun & Kim, Changju & Park, Jooyoung, 2023. "Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  5. Cudjoe, Dan & Zhu, Bangzhu & Wang, Hong, 2024. "The role of incentive policies and personal innovativeness in consumers' carbon footprint tracking apps adoption in China," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  6. Nyan Phone Zaw & Nor Azilah Husin & Gugulethu Chakamba & Robale Haji Abdi & Sanusi Inuwa & Hendra Lukito, 2026. "The Role of AI Chatbots, Targeted Advertisements and Online Reviews in Shaping Online Consumer Buying Behaviour among International University Students," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 10(14), pages 870-882, January.
  7. Yan Zhang & Qianyu Zhang & Xiaoyong Li, 2025. "Addressing consumer skepticism: effects of post-purchase green attribute disclosure on consumer attitude change," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-10, December.
  8. Chakraborty, Debarun & Polisetty, Aruna & G, Sowmya & Rana, Nripendra P. & Khorana, Sangeeta, 2024. "Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  9. Li, Tian-Ge & Zhang, Chu-Bing & Chang, Ying & Zheng, Wei, 2024. "The impact of AI identity disclosure on consumer unethical behavior: A social judgment perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  10. Soni, Sigma & Arora, Parvinder & Kasilingam, Dharun & Jain, Varsha, 2025. "Digital daydreams: Exploring consumer motivations for engaging with the metaverse," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  11. Affandi, Sana & Ishaq, Muhammad Ishtiaq & Raza, Ali & Talpur, Qurat-ul-ain & Ahmad, Rehan, 2025. "AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  12. Liu, Yang & Park, Younggeun & Wang, Huizhong, 2025. "The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  13. Mehmood, Khalid & Kautish, Pradeep & Shah, Tejas R., 2024. "Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  14. Wu, Jiaqi & Liu, Xin & Zhang, Chenghu, 2024. "Unveiling the influencing mechanism underlying users’ adoption and recommend intentions of central bank digital currency: A behavioral reasoning theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  15. Huang, Stanley Y.B., 2026. "Asking fintech voice Chatbots: Explaining consumer switching intention by status quo bias theory," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  16. Mohamed Jasim, K., 2024. "Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  17. Folse, Judith Anne Garretson & Bock, Dora E. & Mangus, Stephanie M. & Lindsey Hall, Kristina K., 2025. "Online chat encounters: Satisfying customers through dialogical interaction," Journal of Business Research, Elsevier, vol. 190(C).
  18. Hitesh Sharma & Dheeraj Sharma & Tanya Singh, 2025. "Organizational Flexibility in the Era of Artificial Intelligence: Leveraging Decision-Making Styles for Market Segmentation," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 26(4), pages 755-774, December.
  19. Khizar, Hafiz Muhammad Usman & Ashraf, Aqsa & Yuan, Jingbo & Al-Waqfi, Mohammed, 2025. "Insights into ChatGPT adoption (or resistance) in research practices: The behavioral reasoning perspective," Technological Forecasting and Social Change, Elsevier, vol. 215(C).
  20. Chai, David & Li, Jian & Huang, Jinsong, 2026. "Machine talk: When flattery sounds better from a bot," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  21. Kim, Woo Bin & Kim, Changju & Kurata, Karin, 2025. "Relationships among consumer innovativeness, learning, and global product purchases: Store manager perspectives in retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  22. Yuchen Yang & Shanshan Xu, 2025. "Determining the Factors Influencing College Students’ Intention to Use Mobile Health Applications: An Integrated SEM-ANN Approach," SAGE Open, , vol. 15(3), pages 21582440251, September.
  23. Tripathi, Sumit & Trigunait, Roma, 2025. "Exploring sustainable consumer behaviour in retail: A teacher-student model framework for socio-economic insights," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  24. Aslan, Marjan & Keating, Byron W., 2025. "Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  25. Kartikeya Ashok & Abhishek Tripathi & Sourabh Arora, 2025. "What Drives and Inhibits Consumers from Adopting Electric Two Wheelers: A Behavioural Reasoning Theory Perspective," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 50(2), pages 166-183, May.
  26. Habib, Muhammad Danish & Attri, Rekha & Salam, Mohammad Asif & Yaqub, Muhammad Zafar, 2025. "Retail consumers' conundrum: An in-depth qualitative study navigating the motivations and aversion of chatbots," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  27. He, Jun & Calluso, Cinzia & Donato, Carmela & Thouvarecq, Regis & Iodice, Pierpaolo, 2026. "Self-image matters: Examining individual differences in resistance to loss framing messages," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
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