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Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms

Citations

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Cited by:

  1. Zhu, Tengteng & Zhang, Lu & Zeng, Chuhong & Liu, Xin, 2022. "Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  2. Chung, June-ho & Ahn, Dongkyun & Choi, Yun Seob, 2025. "Miracle in the evening: Explaining the boundary condition of consumer's self-control on purchase intention of near-expired products," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  3. Xie, Yuguang & Liang, Changyong & Zhou, Peiyu & Jiang, Li, 2024. "Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  4. Shahzad, Khuram & Ashfaq, Muhammad & Zafar, Abaid Ullah & Basahel, Sarah, 2024. "Is the future of the metaverse bleak or bright? Role of realism, facilitators, and inhibitors in metaverse adoption," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
  5. Nicolae Marius Jula & Gabriel Ilie Staicu & Liviu Cătălin Moraru & Dumitru Alexandru Bodislav, 2024. "Toward a Sustainable Development of E-Commerce in EU: The Role of Education, Internet Infrastructure, Income, and Economic Freedom on E-Commerce Growth," Sustainability, MDPI, vol. 16(9), pages 1-21, May.
  6. Zhao, Ying & Guan, Zhi-min & Zhang, Jun, 2023. "Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  7. Yaning Miao & Yuchun Zhang, 2025. "Optimizing market supervision mechanisms for online grocery shopping with consideration of malicious consumer behavior defense," Electronic Commerce Research, Springer, vol. 25(3), pages 2389-2416, June.
  8. Zhan, Mengmeng & Huang, Minxue & Li, Aoqi & Yang, Yvmeng, 2023. "The role of impulsive behaviour and meta-perception in referral reward programs," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  9. Rahman, Muhammad Sabbir & Bag, Surajit & Hossain, Md Afnan & Abdel Fattah, Fadi Abdel Muniem & Gani, Mohammad Osman & Rana, Nripendra P., 2023. "The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  10. Mohammed, Ahmed & Lopes de Sousa Jabbour, Ana Beatriz & Zubairu, Nasiru & Chiappetta Jabbour, Charbel Jose & Al Naabi, Hajer, 2025. "Food waste in the era of e-commerce: A novel farm-to-fork management methodology," International Journal of Production Economics, Elsevier, vol. 285(C).
  11. Qu, Yi & Khan, Jashim & Su, Yuyang & Tong, Jiao & Zhao, Shuo, 2023. "Impulse buying tendency in live-stream commerce: The role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  12. Chunhui Huo & Xiaorui Wang & Muhammad Waqas Sadiq & Ming Pang, 2023. "Exploring Factors Affecting Consumer’s Impulse Buying Behavior in Live-Streaming Shopping: An Interactive Research Based Upon SOR Model," SAGE Open, , vol. 13(2), pages 21582440231, May.
  13. Huang, Yu & Zhang, Xu & Zhu, Hong, 2022. "How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  14. Wenhua Shi & Fengyi Li & Mingyao Hu, 2025. "The influence of atmospheric cues and social presence on consumers' impulse buying behaviors in e-commerce live streaming," Electronic Commerce Research, Springer, vol. 25(4), pages 3325-3353, August.
  15. Li, Ting & Cai, Lanhui & Liu, Yanfeng & Yuen, Kum Fai & Wang, Xueqin, 2024. "From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  16. Rizki, Muhamad & Basuki Joewono, Tri & Susilo, Yusak O., 2024. "Towards understanding travel in the digital age: A cross-dimensional one-week diary of individual virtual and physical activities in Indonesian cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 187(C).
  17. Zhitan Feng & Abdullah Al Mamun & Mohammad Masukujjaman & Qing Yang, 2023. "Modeling the significance of advertising values on online impulse buying behavior," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-17, December.
  18. Ali Junaid Khan & Waseem Ul Hameed & Jawad Iqbal & Ashfaq Ahmad Shah & Muhammad Atiq Ur Rehman Tariq & Saira Ahmed, 2022. "Adoption of Sustainability Innovations and Environmental Opinion Leadership: A Way to Foster Environmental Sustainability through Diffusion of Innovation Theory," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
  19. El Aissoug, Chaimaa & Kim, Thai-Young & Wang, Xue-Qin & Choi, Dong-Hyun, 2024. "Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  20. Li, Zhiwen & Owusu, Prince & Wang, Baojiao & Lu, Fang, 2025. "The impact of strategic influencer interaction styles on consumer decision-making: An elaboration likelihood model perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  21. Riffut Jabeen & Kashif Ullah Khan & Fahad Zain & Fouzia Atlas & Farhan Khan, 2024. "Investigating the impact of social media advertising and risk factors on customer online buying behavior: a trust-based perspective," Future Business Journal, Springer, vol. 10(1), pages 1-14, December.
  22. Zhao, Lu & Zhang, Mingli & Tu, Jianbo & Li, Jialing & Zhang, Yan, 2023. "Can users embed their user experience in user-generated images? Evidence from JD.com," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  23. Abbasi, Amir Zaib & Qummar, Hamza & Bashir, Shahid & Aziz, Shahab & Ting, Ding Hooi, 2024. "Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  24. Vladimir Valerevich Syropyatov, 2023. "Leveraging Customer Service Support to Enhance Brand Value and Corporate Performance: Evidence from the Fintech Industry ," GATR Journals jfbr217, Global Academy of Training and Research (GATR) Enterprise.
  25. Mainardes, Emerson Wagner & Coutinho, Ananda Raquel Silva & Alves, Helena Maria Batista, 2023. "The influence of the ethics of E-retailers on online customer experience and customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  26. Pooja Katyal & Reetika Sehgal, 2025. "Unraveling the impact of online consumer reviews on consumer buying behavior," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(1), pages 330-345, January.
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