IDEAS home Printed from https://ideas.repec.org/r/eee/joreco/v52y2020ics0969698918309160.html

Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. repec:zib:zbjtin:v:3:y:2023:i:2:p:80-84 is not listed on IDEAS
  2. Gong, Heming & Bian, Xuemei & Zheng, Chundong, 2024. "Leveraging celebrities with inconsistent attractiveness and credibility for charitable endorsement: A cue diagnosticity perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  3. Hui-Ju Wang, 2022. "Understanding reviewer characteristics in online reviews via network structural positions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1311-1325, September.
  4. Xian Wang & Huixian Li & Qingyi Wang & Alison Noble, 2023. "Consumers’ Concerns Regarding Product Quality: Evidence From Chinese Online Reviews," SAGE Open, , vol. 13(1), pages 21582440231, March.
  5. Ratilla, Mark & Salgado, Stéphane & Cavite, Harry Jay & Dey, Sandeep, 2025. "Peer-provider participation in the sharing economy: The moderating role of warm glow emotion and underlying motivations," Technology in Society, Elsevier, vol. 82(C).
  6. Hu, Xiang & Li, Chuandong & Huan, Mingchen, 2024. "The influence of emotion with variable memory length on cooperation evolution in social dilemmas," Chaos, Solitons & Fractals, Elsevier, vol. 186(C).
  7. Tian, Xin & Jiang, Hailiang & Zhao, Xuan, 2024. "Product assortment and online sales in community group-buying channel: Evidence from a convenience store chain," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  8. Wee-Kheng Tan & Po-Yen Chen, 2023. "Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 1001-1024, December.
  9. Zhai, Mengfan & Wang, Xinyue & Zhao, Xijie, 2024. "The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  10. Olk, Stephan & Lindenmeier, Jörg & Tscheulin, Dieter K. & Zogaj, Adnan, 2021. "Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
  11. Moqbel, Murad & Jain, Aarushi, 2025. "Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  12. Mustak, Mekhail & Hallikainen, Heli & Laukkanen, Tommi & Plé, Loïc & Hollebeek, Linda D. & Aleem, Majid, 2024. "Using machine learning to develop customer insights from user-generated content," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  13. Sara Javed & Md Salamun Rashidin & Wang Jian, 2024. "Effects of heuristic and systematic cues on perceived content credibility of Sina Weibo influencers: the moderating role of involvement," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-16, December.
  14. Sun, Yijia & Zheng, Chundong & Ma, Ke, 2026. "Speaking of facts or experiences? The interaction effect between description types of virtual influencers and product types on endorsement effectiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
  15. Tan, Yingsi & Geng, Shuang & Katsumata, Sotaro & Xiong, Xiaojun, 2021. "The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
  16. Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan, 2022. "Measuring the impact of online reviews on consumer purchase decisions – A scale development study," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  17. Kim, Da Yeon & Kim, Sang Yong, 2022. "The impact of customer-generated evaluation information on sales in online platform-based markets," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  18. Pu, Zhongmin & Xu, Zeshui & Zhang, Chenxi & Zeng, Xiao-Jun & Gan, Weidong, 2025. "An online review-driven two-stage hotel recommendation model considering customers’ risk attitudes and personalized preferences," Omega, Elsevier, vol. 131(C).
  19. Wang, Qi & Fan, Xiaoqian & Zhang, Wen, 2026. "The dynamic impact of electronic word-of-mouth (eWOM) in the movie market lifecycle: the moderating role of key creators’ activity on movie attendance," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  20. Huang, Guowei & Evanschitzky, Heiner & Tran, Hai-Anh, 2025. "The impact of influence tactics on brand message sharing," Journal of Business Research, Elsevier, vol. 199(C).
  21. Pashchenko, Yana & Rahman, Mst Farjana & Hossain, Md Shamim & Uddin, Md Kutub & Islam, Tarannum, 2022. "Emotional and the normative aspects of customers’ reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  22. Pooja Katyal & Reetika Sehgal, 2025. "Unraveling the impact of online consumer reviews on consumer buying behavior," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(1), pages 330-345, January.
  23. Zhang, Ruonan & Yu, Zhaoyang & Yao, Weiran, 2024. "Navigating the complexities of online opinion formation: An insight into consumer cognitive heuristics," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  24. Blanca I. Hernández-Ortega & Michael A. Stanko & Rishika Rishika & Francisco-Jose Molina-Castillo & José Franco, 2022. "Brand-generated social media content and its differential impact on loyalty program members," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 1071-1090, September.
  25. Duan, Yongrui & Liu, Tonghui & Mao, Zhixin, 2022. "How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  26. Fan, Liu & Zhang, Xiaoping & Rai, Laxmisha, 2021. "When should star power and eWOM be responsible for the box office performance? - An empirical study based on signaling theory," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  27. Wang, Zheng & Wang, Lun & Ji, Ying & Zuo, Lulu & Qu, Shaojian, 2022. "A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  28. Dong, Lingfeng & Wang, Jiaying & Tok, Sin You & Tu, Yu & Li, Ou, 2025. "Strategic configuration of platform functionalities in service-selling Platforms: The role of price position and reputation," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  29. Tomasz Lis & Paula Bajdor & Aleksandra Ptak, 2020. "Information Management and Relations between Polish Enterprises and Clients," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 776-789.
  30. Shah, Adnan Muhammad & Abbasi, Amir Zaib & Yan, Xiangbin, 2023. "Do online peer reviews stimulate diners’ continued log-in behavior: Investigating the role of emotions in the O2O meal delivery apps context," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  31. Muhammad Bilal & Abdulwahab Ali Almazroi, 2023. "Effectiveness of Fine-tuned BERT Model in Classification of Helpful and Unhelpful Online Customer Reviews," Electronic Commerce Research, Springer, vol. 23(4), pages 2737-2757, December.
  32. Kordrostami, Elika & Rahmani, Vahid, 2020. "Investigating conflicting online review information:evidence from Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  33. Le Bo & Yimo Chen & Xiaoli Yang, 2023. "The Impact of Contradictory Online Reviews on Consumer Online Purchase Decision: Experimental Evidence From China," SAGE Open, , vol. 13(2), pages 21582440231, June.
  34. Mona Jami Pour & Seyed Mohammadbagher Jafari & Monireh Khani, 2025. "How to Know Your Customers? Towards a Novel Framework for Online Customer Knowledge Absorptive Capacity," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(5), pages 15823-15855, November.
  35. Udegbe Scholastica Ebarefimia & Usman Tijani Moyosore & Lawal Ademola Ibraheem, 2025. "The Impact of Online Reviews on Student Purchase Decisions: A Case Study of Nigerian Students at Lagos State University," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 12(3), pages 544-550, March.
  36. Chuanmei Zhou & Shuiqing Yang & Yuangao Chen & Shasha Zhou & Yixiao Li & Atika Qazi, 2023. "How does topic consistency affect online review helpfulness? The role of review emotional intensity," Electronic Commerce Research, Springer, vol. 23(4), pages 2943-2978, December.
  37. Tan, Fuqiang & Li, Xi & Agarwal, Reeti & Joshi, Yatish & Yaqub, Muhammad Zafar, 2024. "Does multilingual packaging influence purchasing in retail segment? Evidence from multiple experiments," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  38. Dawei Liu & Jinyang Yu, 2024. "Impact of perceived diagnosticity on live streams and consumer purchase intention: streamer type, product type, and brand awareness as moderators," Information Technology and Management, Springer, vol. 25(3), pages 219-232, September.
  39. Petcharat, Thanatchaphan & Jattamart, Aungkana & Leelasantitham, Adisorn, 2023. "A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  40. Wu, Jia-Jhou & Chang, Sue-Ting, 2020. "Exploring customer sentiment regarding online retail services: A topic-based approach," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  41. Yajie Hu & Huiwen Zhou & Yuangao Chen & Jianrong Yao & Jiangwu Su, 2023. "The influence of patient-generated reviews and doctor-patient relationship on online consultations in China," Electronic Commerce Research, Springer, vol. 23(2), pages 1115-1141, June.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.