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Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method

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  1. Lotti, Raoni & Caetano, Mauro, 2018. "The airport choice of exporters for fruit from Brazil," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 104-112.
  2. Chakraborty, Santonab & Ghosh, Sayantan & Sarker, Baneswar & Chakraborty, Shankar, 2020. "An integrated performance evaluation approach for the Indian international airports," Journal of Air Transport Management, Elsevier, vol. 88(C).
  3. Barak, Sasan & Dahooei, Jalil Heidary, 2018. "A novel hybrid fuzzy DEA-Fuzzy MADM method for airlines safety evaluation," Journal of Air Transport Management, Elsevier, vol. 73(C), pages 134-149.
  4. Jamali, Narjes & Feylizadeh, Mohammad Reza & Liu, Peide, 2021. "Prioritization of aircraft maintenance unit strategies using fuzzy Analytic Network Process: A case study," Journal of Air Transport Management, Elsevier, vol. 93(C).
  5. Silva, Lenice M. & Bandeira, Michelle C.G.S.P. & Borille, Giovanna M.R. & Gomes, Rogéria A. & Guimarães, Lamartine N.F., 2024. "Fuzzy inference system for forecasting non-aeronautical revenues considering the customer experience," Journal of Air Transport Management, Elsevier, vol. 118(C).
  6. Gajewicz, Šukasz & Walaszczyk, Ewa & Nadolny, Michał & Nowosielski, Krzysztof, 2022. "Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic," Journal of Air Transport Management, Elsevier, vol. 103(C).
  7. Pandey, Mukesh Mohan, 2020. "Evaluating the strategic design parameters of airports in Thailand to meet service expectations of Low-Cost Airlines using the Fuzzy-based QFD method," Journal of Air Transport Management, Elsevier, vol. 82(C).
  8. Mahmut Bakır & Şahap Akan & Emircan Özdemir & Phi-Hung Nguyen & Jung-Fa Tsai & Hong-Anh Pham, 2022. "How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
  9. Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
  10. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
  11. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
  12. Uludağ, Ahmet Serhat, 2020. "Measuring the productivity of selected airports in Turkey," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
  13. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
  14. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
  15. Tsuen-Ho Hsu & Sen-Tien Her & Jia-Jeng Hou, 2021. "Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries," Mathematics, MDPI, vol. 9(20), pages 1-32, October.
  16. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
  17. Thitinan Pholsook & Warit Wipulanusat & Poomporn Thamsatitdej & Sarawut Ramjan & Jirapon Sunkpho & Vatanavongs Ratanavaraha, 2023. "A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
  18. Lin, Yi-Hsin & Wu, Hanjun & He, Hang & Tsui, Kan Wai Hong, 2023. "Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19," Transport Policy, Elsevier, vol. 141(C), pages 116-128.
  19. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
  20. Ran, Xinyue & Li, Lingling & Han, Ruiling, 2024. "Spatiotemporal characteristics and influencing factors of airport service quality in China," Journal of Air Transport Management, Elsevier, vol. 117(C).
  21. SangRyeong Lee & Jin-Woo Park & Sukhoon Chung, 2022. "The Effects of Corporate Social Responsibility on Corporate Reputation: The Case of Incheon International Airport," Sustainability, MDPI, vol. 14(17), pages 1-19, September.
  22. Maria Sartzetaki & Aristi Karagkouni & Dimitrios Dimitriou, 2025. "Enterprise Strategic Management Upon Sustainable Value Creation: A Fuzzy Topis Evaluation Tool for Transport and Supply Chain Enterprises," Sustainability, MDPI, vol. 17(11), pages 1-18, May.
  23. Perçin, Selçuk, 2018. "Evaluating airline service quality using a combined fuzzy decision-making approach," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 48-60.
  24. Lu, Ming-Tsang & Hsu, Chao-Che & Liou, James J.H. & Lo, Huai-Wei, 2018. "A hybrid MCDM and sustainability-balanced scorecard model to establish sustainable performance evaluation for international airports," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 9-19.
  25. Shukla Divya, 2018. "Modeling systems thinking in action among higher education leaders with fuzzy multi-criteria decision making," Management & Marketing, Sciendo, vol. 13(2), pages 946-965, June.
  26. Li, Lingyao & Mao, Yujie & Wang, Yu & Ma, Zihui, 2022. "How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis," Journal of Air Transport Management, Elsevier, vol. 105(C).
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