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Good internal communication increases productivity


  • Opitz, Isabel (Ed.)
  • Hinner, Michael B. (Ed.)


Internal communication has become an important factor in today's business world. The increased use of electronic media can, despite their obvious advantages, cause communication problems, i.e. information overload. By avoiding communication problems, the productivity of a company can be increased. The relation between internal communication and productivity has been subject of a number of surveys. Although different survey approaches have been used, all found that there is a positive impact of communication on productivity. Since different communication dimensions have a different impact on an employee's perceived productivity, effective and efficient internal communication has to be managed, therefore, in accordance with the situation of each company and its employees.

Suggested Citation

  • Opitz, Isabel (Ed.) & Hinner, Michael B. (Ed.), 2003. "Good internal communication increases productivity," Freiberg Working Papers 2003,07, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
  • Handle: RePEc:zbw:tufwps:200307

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    Cited by:

    1. Gültekin Altuntas & Fatih Semerciöz & Aral Noyan, 2014. "The Effect of Competitive Rivalry on Internal Communication in Private Healthcare Organizations: Evidence from Istanbul, Turkey," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 10(1), pages 55-69, February.

    More about this item


    Productivity; Internal Communication; Communication Methods; Communication Problems; Information Overload; Produktivität; Interne Kommunikation; Kommunikationsmethode; Kommunikationsprobleme; Informationsflut;

    JEL classification:

    • A12 - General Economics and Teaching - - General Economics - - - Relation of Economics to Other Disciplines
    • C42 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Survey Methods
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • J30 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other


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