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A Multi-task Multi-kernel Transfer Learning Method for Customer Response Modeling in Social Media

Author

Listed:
  • Minghe Sun

    (UTSA)

  • Zhen-Yu Chen
  • Zhi-Ping Fan

Abstract

Customer response modeling is essential for a firm to allocate the marketing resources to active customers who have potential values. With the development of social media, customer response modeling in social media plays important roles in the firms’ marketing decisions. For customer response modeling in social media, the inputs involve multiple types of data and the purposes are to identify respondents to multiple items. In this study, a multi-task multi-kernel transfer learning (MT-MKTL) method is proposed to integrate shared, task-specific and transferred features in a framework for customer response modeling in social media. A two-phase algorithm is applied to solving the MT-MKTL problem. A computational experiment is conducted on microblog data. The experimental results show that the MT-MKTL method exhibits good performance.

Suggested Citation

  • Minghe Sun & Zhen-Yu Chen & Zhi-Ping Fan, 2014. "A Multi-task Multi-kernel Transfer Learning Method for Customer Response Modeling in Social Media," Working Papers 0161mss, College of Business, University of Texas at San Antonio.
  • Handle: RePEc:tsa:wpaper:0161mss
    as

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    More about this item

    Keywords

    Customer response modeling; Social media; Multi-task learning; Transfer learning; Multi-kernel learning;
    All these keywords.

    JEL classification:

    • C32 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Time-Series Models; Dynamic Quantile Regressions; Dynamic Treatment Effect Models; Diffusion Processes; State Space Models
    • C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis
    • C51 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Model Construction and Estimation
    • C61 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Optimization Techniques; Programming Models; Dynamic Analysis

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