IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/33143.html
   My bibliography  Save this paper

Underlying model of business process outsourcing (BPO) in India

Author

Listed:
  • Singh, Inderjeet
  • Singh, Lakhwinder
  • Singh, Preeti

Abstract

In the new policy regime, the regionalization of economic activities has taken place at a pace ever than before. The new regime is characterized by an interesting dichotomy, i.e., free global mobility of capital coupled with restricted mobility of labour. This dichotomous behaviour, with information technology enabled services acting as a catalyst, has altered the age-old industrial organization. It has given rise to new production and marketing organization systems. Restricted global mobility of labour has compelled the big corporate houses to outsource many of their processes and functions to those parts of the globe where the specialization and comparative cost advantage exists. In this context, the work is an attempt to capture the structure and dynamics of business process outsourcing, with special reference to India. The analysis is based on financial statements of seventy five companies covering a period of ten years. The broad finding of the work is that the emerging model of business process outsourcing industry is a “high-risk quick-buck model” that needs immediate policy intervention to ensure its sustainability and transparency.

Suggested Citation

  • Singh, Inderjeet & Singh, Lakhwinder & Singh, Preeti, 2010. "Underlying model of business process outsourcing (BPO) in India," MPRA Paper 33143, University Library of Munich, Germany, revised 01 Sep 2011.
  • Handle: RePEc:pra:mprapa:33143
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/33143/1/MPRA_paper_33143.pdf
    File Function: original version
    Download Restriction: no

    References listed on IDEAS

    as
    1. Hardy, Andrew P., 1980. "The role of the telephone in economic development," Telecommunications Policy, Elsevier, vol. 4(4), pages 278-286, December.
    2. Madden, Gary & Savage, Scott J., 1998. "CEE telecommunications investment and economic growth," Information Economics and Policy, Elsevier, vol. 10(2), pages 173-195, June.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Business Process Outsourcing; Comparative Cost Advantage; Transaction Cost;

    JEL classification:

    • F0 - International Economics - - General
    • L8 - Industrial Organization - - Industry Studies: Services

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:33143. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Joachim Winter). General contact details of provider: http://edirc.repec.org/data/vfmunde.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.