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Nature et dynamique des innovations dans les entreprises de services : une analyse à partir des innovations organisationnelles et commerciales dans les services de télécommunications mobiles en France

Author

Listed:
  • Abdelillah Hamdouch

    (Université de Lille I et MATISSE-Université Paris 1)

  • Esther Samuelides

    (Université Paris 1 - Matisse)

Abstract

This paper follows several recent works which on the one hand put forward the importance and variety of innovation in the service industries, and on the other hand have formalized their major modes of development. First, we elaborate an analytical framework for studying "innovations in services" according to their content, their location" within the organization or the supply of the firm and the type of rupture they introduce. This framework helps us to point out the systemic and dynamic process that characterizes the emergence and the diffusion of service innovations within a firm and the whole sector. Then we examine closely the innovations appeared in the fast growing activity of mobile telecommunication services in France. This leads us to show the specificity of the path of the innovations introduced by each of the three carriers of the sector, and to emphasize the imitation/innovation logic that shapes the dynamics of competition in these kind of service industries

Suggested Citation

  • Abdelillah Hamdouch & Esther Samuelides, 2000. "Nature et dynamique des innovations dans les entreprises de services : une analyse à partir des innovations organisationnelles et commerciales dans les services de télécommunications mobiles en France," Cahiers de la Maison des Sciences Economiques r00019, Université Panthéon-Sorbonne (Paris 1).
    • Handle: RePEc:mse:wpsorb:r00019
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    References listed on IDEAS

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    More about this item

    Keywords

    Competition; Markets dynamics; Mobile phone services; Innovations; Technological innovations;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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