IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05543767.html

Integrating digital exclusion into CSR: what responsibilities do companies have in the face of digital illiteracy?
[Intégration de la précarité numérique dans la RSE : quelles responsabilités pour les entreprises face à l’illectronisme ?]

Author

Listed:
  • Khaled Saadaoui

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

  • Patrice Rivas

    (EDF [E.D.F.] - EDF – Électricité de France)

Abstract

This article examines how major French companies integrate digital vulnerability into their corporate social responsibility (CSR) strategies. Based on a qualitative study conducted with five organizations (SFR, Bouygues, La Poste, EDF, SNCF), it analyzes the perceptions, mechanisms, and limitations of their engagement in this domain. The findings reveal often fragmented approaches, largely outsourced to nonprofit partners. Building on the frameworks of Selwyn (2004), Van Dijk (2005), and Gond et al. (2009), the article highlights the tensions between image management, authenticity, and transformative impact. From a managerial perspective, it advocates for a more integrated governance of digital inclusion and the strategic evaluation of einclusion within CSR policies.

Suggested Citation

  • Khaled Saadaoui & Patrice Rivas, 2026. "Integrating digital exclusion into CSR: what responsibilities do companies have in the face of digital illiteracy? [Intégration de la précarité numérique dans la RSE : quelles responsabilités pour les entreprises face à l’illectronisme ?]," Post-Print hal-05543767, HAL.
    • Handle: RePEc:hal:journl:hal-05543767
    Note: View the original document on HAL open archive server: https://hal.science/hal-05543767v1
    as

    Download full text from publisher

    File URL: https://hal.science/hal-05543767v1/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Gond, Jean-Pascal & Palazzo, Guido & Basu, Kunal, 2009. "Reconsidering Instrumental Corporate Social Responsibility through the Mafia Metaphor," Business Ethics Quarterly, Cambridge University Press, vol. 19(1), pages 57-85, January.
    2. Adel Ben Youssef, 2004. "Les quatre dimensions de la fracture numérique," Post-Print halshs-00937293, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Adel Ben Youssef & Ludovic Ragni, 2008. "Uses of Information and Communication Technologies in Europe's Higher Education Institutions: From Digital Divides to Digital Trajectories," Post-Print halshs-00937212, HAL.
    2. Isabel‐Maria García‐Sánchez & Nazim Hussain & Sana Akbar Khan & Jennifer Martínez‐Ferrero, 2020. "Managerial entrenchment, corporate social responsibility, and earnings management," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(4), pages 1818-1833, July.
    3. Anselm Schneider, 2015. "Reflexivity in Sustainability Accounting and Management: Transcending the Economic Focus of Corporate Sustainability," Journal of Business Ethics, Springer, vol. 127(3), pages 525-536, March.
    4. M'HENNI, Hatem & METHAMEM, Raouchen, 2008. "Diffusion des TIC dans l’espace méditerranéen une explication géographique [ICT diffusion in the mediterranean space: a geographical explanation]," MPRA Paper 27550, University Library of Munich, Germany.
    5. Adel Ben Youssef, 2025. "Twin Transition: Digital Transformation Pathways for Sustainable Innovation," Sustainability, MDPI, vol. 17(21), pages 1-28, October.
    6. Bertrand Bellon & Adel Ben Youssef & Hatem M’Henni, 2007. "Les capacités d'usage des technologies de l'information et de la communication dans les économies émergentes," Revue Tiers-Monde, Armand Colin, vol. 0(4), pages 919-936.
    7. Dominik van Aaken & Violetta Splitter & David Seidl, 2012. "Why Do Corporate Actors Engage in Pro-Social Behavior? A Bourdieusian Perspective on Corporate Social Responsibility," Working Papers 319, University of Zurich, Department of Business Administration (IBW).
    8. Noaman ZERIOUH & Lalla Saadia HAMIDI, 2024. "Corporate Social Responsibility In Morocco: Trends, Impact And Practical Evaluation Of Commitment Business [Responsabilidad Social Empresarial En Marruecos: Tendencias, Impacto Y Evaluacion Practica Del Compromiso Empresarial]," Post-Print hal-04536881, HAL.
    9. Sadia Cheema & Bilal Afsar & Basheer M. Al‐Ghazali & Ahsen Maqsoom, 2020. "Retracted: How employee's perceived corporate social responsibility affects employee's pro‐environmental behaviour? The influence of organizational identification, corporate entrepreneurship, and environmental consciousness," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 616-629, March.
    10. Nora Lohmeyer, 2018. "„Vocabularies of motive“: eine inhaltsanalytische Langzeituntersuchung von Motiven unternehmerischer Verantwortung in Artikeln des Manager Magazins, 1971–2017 [“Vocabularies of Motive”: A Content Analytical Longitudinal Analysis of Motives for Cor," Schmalenbach Journal of Business Research, Springer, vol. 70(3), pages 277-308, August.
    11. Pasi Heikkurinen & Jukka Mäkinen, 2018. "Synthesising Corporate Responsibility on Organisational and Societal Levels of Analysis: An Integrative Perspective," Journal of Business Ethics, Springer, vol. 149(3), pages 589-607, May.
    12. Amel ATTOUR, 2012. "Le développement des TIC dans et par les collectivités locales françaises: une analyse à travers les trois dimensions interdépendantes d’un territoire numérique THE DEVELOPMENT OF ICT IN AND FROM FRENCH LOCAL AUTHORITIES: AN ANALYSIS THROUGH THE THRE," Working Papers 24, Réseau de Recherche sur l’Innovation. / Research Network on Innovation.
    13. Davide Fiaschi & Elisa Giuliani, 2011. "The impact of business on society: exploring CRS adoption and alleged human rights abuses by large corporations," LEM Papers Series 2011/13, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
    14. Geert Demuijnck & Björn Fasterling, 2016. "The Social License to Operate," Journal of Business Ethics, Springer, vol. 136(4), pages 675-685, July.
    15. Aneta Havlinova & Jiri Kukacka, 2023. "Corporate Social Responsibility and Stock Prices After the Financial Crisis: The Role of Strategic CSR Activities," Journal of Business Ethics, Springer, vol. 182(1), pages 223-242, January.
    16. Marouene Mbarek, 2019. "Hétérogénéité des politiques publiques numériques en France," Post-Print hal-04616886, HAL.
    17. Andreas Ostermaier & Dominik Aaken, 2020. "Freedom trumps profit: a liberal approach to business ethics," Journal of Business Economics, Springer, vol. 90(5), pages 947-962, June.
    18. Syed Haider Ali Shah & Basheer M. Al-Ghazali & Sabeen Bhatti & Nida Aman & Mochammed Fahlevi & Mohammed Aljuaid & Fakhrul Hasan, 2023. "The Impact of Perceived CSR on Employees’ Pro-Environmental Behaviors: The Mediating Effects of Environmental Consciousness and Environmental Commitment," Sustainability, MDPI, vol. 15(5), pages 1-25, February.
    19. Arnold, Denis G. & Valentin, Andres, 2013. "Corporate social responsibility at the base of the pyramid," Journal of Business Research, Elsevier, vol. 66(10), pages 1904-1914.
    20. Laura Bini & Marco Bellucci & Francesco Giunta, 2016. "Put Your Money where Your Mouth is: The Difference between Real Commitment to Sustainability and Mere Rhetoric," FINANCIAL REPORTING, FrancoAngeli Editore, vol. 2016(2), pages 5-31.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05543767. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.