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Responsible innovation and digital platforms: the case of online food delivery
[Innovation responsable et plateformes numériques : le cas de la livraison de nourriture en ligne]

Author

Listed:
  • Cédric Gossart

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université, IMT-BS - DEFI - Département Droit, Économie et Finances - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

  • Cynthia Srnec

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université)

Abstract

Online Food Delivery (OFD) has evolved with the fast diffusion of digital platforms. But these innovations have thrived at the expense of riders delivering food orders. Riders' risks increase because of irresponsible behaviours in the OFD ecosystem. We seek to identify sources of irresponsibility in OFD ecosystems, which adopted OFD innovations (mobile apps). We argue that these sources are distributed across actors and span across innovation adoption phases. We construct a grid to identify these sources at each adoption phase, and apply it using data collected in France during the Covid pandemic, when riders' risks soared. Our first result enables us to fill an important gap in the literature, by providing a grid to analyse sources of irresponsibility in an OFD ecosystem. Our second result identifies these sources in the French OFD ecosystem, and enables us to provide an improved grid and to formulate managerial recommendations.

Suggested Citation

  • Cédric Gossart & Cynthia Srnec, 2024. "Responsible innovation and digital platforms: the case of online food delivery [Innovation responsable et plateformes numériques : le cas de la livraison de nourriture en ligne]," Post-Print hal-04372253, HAL.
    • Handle: RePEc:hal:journl:hal-04372253
    DOI: 10.3917/jie.pr1.0155
    Note: View the original document on HAL open archive server: https://hal.science/hal-04372253v1
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    References listed on IDEAS

    as
    1. Cynthia Srnec & Cédric Gossart, 2022. "Segmented precariousness of digital platform's workers," Post-Print hal-03957894, HAL.
    2. Pnina Feldman & Andrew E. Frazelle & Robert Swinney, 2023. "Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination," Management Science, INFORMS, vol. 69(2), pages 812-823, February.
    3. Iain Campbell, 2022. "Platform work and precariousness: Low earnings and limited control of work," Chapters, in: Valerio De Stefano & Ilda Durri & Charalampos Stylogiannis & Mathias Wouters (ed.), A Research Agenda for the Gig Economy and Society, chapter 7, pages 113-132, Edward Elgar Publishing.
    4. Mathias Béjean & Christophe Benavent & Pauline de Pechpeyrou, 2022. "Ouvrir la boîte noire des plateformes : structures, acteurs, opérations," Innovations, De Boeck Université, vol. 0(3), pages 5-14.
    5. Cynthia Srnec & Cédric Gossart, 2022. "Young, poor and vulnerable: delivery riders in France are demanding better wages and social protection," Post-Print hal-03550283, HAL.
    6. Christophe Benavent & Mathias Béjean & Pauline de Pechpeyrou, 2022. "Ouvrir la boîte noire des plateformes : structures, acteurs, opérations," Post-Print hal-04591374, HAL.
    7. Benjamin Saunders & Julius Sim & Tom Kingstone & Shula Baker & Jackie Waterfield & Bernadette Bartlam & Heather Burroughs & Clare Jinks, 2018. "Saturation in qualitative research: exploring its conceptualization and operationalization," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(4), pages 1893-1907, July.
    8. Valentine Georget & Pierre-Jean Barlatier & Julien Pénin & Thierry Rayna, 2023. "Les enjeux économiques, politiques et managériaux de l’innovation responsable," Innovations, De Boeck Université, vol. 0(3), pages 5-33.
    Full references (including those not matched with items on IDEAS)

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