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Victimization of Health Professionals in Bucharest. Service Relations and Social Work Relationships

Author

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  • Daniel Faggianelli

    (CREAD EA 3875 - Centre de Recherche sur l'Education, les apprentissages et la didactique - UBO - Université de Brest - UR2 - Université de Rennes 2 - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest)

  • Sorin Burlacu

    (Bucharest University of Economic Studies)

  • Cécile Carra

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, UA - Université d'Artois)

Abstract

Workplace violence in the health sector has become an international social problem since the end of the 20th century. This concern is much more recent in Romania; few data are still available. This research aims to assess the extent of the phenomenon in this national context. The analysis is based on 207 questionnaires collected from doctors, nurses and care assistants from different departments and establishments in Bucharest, with an overrepresentation of the emergency department of public hospitals for its crystallization of conflicts. This research shows the prevalence of professional experience of victimization in the health sector (more than one respondent in two claims to have suffered violence at least once in the past year). This experience is massively built in the service relationship; the conflicts of perspective that manifest themselves there are experienced as violence when they undermine the exercise of the profession, as it is designed by the professionals. The results also show the significant role of the organization and its functioning in the expression victim. The more the organization is perceived negatively, the more often the expression victim is frequent. The service relationship is thus more than the question of the interactions between professionals and users and makes sense in the specificities of the context, which is itself crossed by fundamental reforms. This background helps to understand the importance of workplace conflict, accounting for more than one in five victimizations. More broadly, role conflicts, even if they are not all denounced as violence, contribute to shaping a lived experience, weighing on the victim expression of health professionals. © 2018, Bucharest University of Economic Studies Publishing House. All rights reserved. PDF | Victimization of health professionals in Bucharest service relations and social work relationships. Available from: https://www.researchgate.net/publication/325364196_Victimization_of_health_professionals_in_Bucharest_service_relations_and_social_work_relationships [accessed Jun 25 2018].

Suggested Citation

  • Daniel Faggianelli & Sorin Burlacu & Cécile Carra, 2018. "Victimization of Health Professionals in Bucharest. Service Relations and Social Work Relationships," Post-Print hal-03384442, HAL.
    • Handle: RePEc:hal:journl:hal-03384442
    Note: View the original document on HAL open archive server: https://hal.science/hal-03384442
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    References listed on IDEAS

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    1. Daniel FAGGIANELLI & Sorin BURLACU & Cécile CARRA, 2018. "Victimization Of Health Professionals In Bucharest Service Relations And Social Work Relationships," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(30), pages 109-126, June.
    2. Cécile Carra & Sorin Burlacu & Daniel Faggianelli, 2016. "Violence within organizations in the health and medico-social sector. For a France-Romania comparative analysis [Violences au sein des organisations du secteur sanitaire et médico-social. Pour une ," Post-Print hal-03386514, HAL.
    3. Jozef Kuril, 2018. "Public administration for safe and secure environment: case of Slovak Republic," Post-Print hal-01773586, HAL.
    4. Armenia ANDRONICEANU, 2017. "Hospital Management Based on the Relationship between Doctors and Patients," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2017(29), pages 41-53, December.
    5. Robert Stefko & Beata Gavurova & Samuel Korony, 2016. "Efficiency Measurement In Healthcare Work Management Using Malmquist Indices," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 13(1), pages 168-180, June.
    6. Jozef Kuril, 2018. "Public administration for safe and secure environment: case of Slovak Republic," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 5(3), pages 493-501, March.
    7. Armenia ANDRONICEANU, 2016. "The Quality Of The Urban Transport In Bucharest And How To Improve It In Accordance With The Expectations Of The Citizens," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 11(1), pages 5-18, February.
    8. Cécile CARRA & Sorin BURLACU & Daniel FAGGIANELLI, 2016. "Violence within organizations in the health and medico-social sectors, comparative analysis France-Romania," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2016(27), pages 123-142, Decembre.
    9. Sorin BURLACU, 2015. "Violence In The Health Sector And Social Organizations In Romania," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 11(1), pages 69-83, October.
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    2. Dumitru Alexandru BODISLAV & Florina BRAN & Mihai DINU & Raluca Iuliana GEORGESCU, 2021. "Responsible Development For Managing A Sustainable Future," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 15(1), pages 358-363, November.
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    4. Ghenadie CIOBANU & Florina BRAN & Marcela MITRI?Ã & Mihaela Diana OANCEA NEGESCU, 2019. "Identifying The Priorities Of Romania’S Economic Policies In The Structural Reform Of The Labor Market," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1074-1087, November.
    5. Mihaela Diana OANCEA-NEGESCU & Petrut Cristian VASILACHE & Oana Matilda SABIE & Ovidiu Andrei Cristian BUZOIANU, 2021. "Statistical Analysis Of The Population Of Economic And Social Operators: Romania-France Comparison," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 15(1), pages 212-219, November.
    6. Florina BRAN & Dumitru Alexandru BODISLAV & Sorin Petrica ANGHELU?A, 2019. "Indicators Of Work-Life Balance From The Perspective Of Quality Of Employment," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(1), pages 42-50, October.

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    More about this item

    Keywords

    profession; victimization survey; Romania; health professionals; Experience of violence; organization;
    All these keywords.

    JEL classification:

    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health
    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • I19 - Health, Education, and Welfare - - Health - - - Other

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