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My bibliography Save this paperThe effect of customer relationship management practices on airline customer loyalty
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DOI: 10.5281/zenodo.3601669
Note: View the original document on HAL open archive server: https://hal.science/hal-02454932
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References listed on IDEAS
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Cited by:
- Kankam-Kwarteng, Collins & Sarpong, Appiah & Amofah, Ofosu & Acheampong, Stephen, 2021. "Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7, pages 8-48.
- Kattreeya Chanpariyavatevong & Warit Wipulanusat & Thanapong Champahom & Sajjakaj Jomnonkwao & Dissakoon Chonsalasin & Vatanavongs Ratanavaraha, 2021. "Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks," Sustainability, MDPI, vol. 13(13), pages 1-21, June.
- Collins Kankam-Kwarteng & Appiah Sarpong & Ofosu Amofah & Stephen Acheampong, 2021. "Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation," Post-Print hal-03376959, HAL.
- Amani Gration Tegambwage & Pendo Shukrani Kasoga, 2022. "Loan repayment among group borrowers in Tanzania: the role of relationship quality," Future Business Journal, Springer, vol. 8(1), pages 1-11, December.
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More about this item
Keywords
CRM; Airlines; Satisfaction; loyalty; EgyptAir; Egypt;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ARA-2020-03-23 (MENA - Middle East and North Africa)
- NEP-CSE-2020-03-23 (Economics of Strategic Management)
- NEP-TRE-2020-03-23 (Transport Economics)
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